Alex Keong | Page 3

We were referred to Val Parsons by our daughter and we are extremely happy with our experience with her and the whole Charlesglen team. Very happy with our new RAV4 and looking forward to many years driv are extremely happy with our experience with her and the whole Charlesglen team. Very happy with our new RAV4 and looking forward to many years driving it! Thanks! More

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Great Experience! Wonderful Team, Very friendly and Knowledgeable. Paul helped me find the best selection for me and shared his knowledge of the vehicle and the best payment options. Garnett made the p Knowledgeable. Paul helped me find the best selection for me and shared his knowledge of the vehicle and the best payment options. Garnett made the paperwork easy and Jim was friendly and welcoming with the wonderful red carpet delivery. More

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Very friendly and our sales staff Stephen Chan are great. He is really happy to help and try to provide me with all the answers. He also let me know that if I have any new questions about the car, I just ne He is really happy to help and try to provide me with all the answers. He also let me know that if I have any new questions about the car, I just need to send him an email. More

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Simply put, Tyler Medland is the person you want to work with while shopping for a vehicle. He provided an exceptionally good shopping and evaluation experience. Working with Tyler is like having a conversa with while shopping for a vehicle. He provided an exceptionally good shopping and evaluation experience. Working with Tyler is like having a conversation with an extremely knowledgeable friend or colleague who is passionate about vehicles. He is open to discussing and comparing the competition in a constructive and fair way. I found his approach to be quite unique among the many advisors I've seen during my vehicle search, and it was a huge asset. His positive and candid approach made me very comfortable with the positions he took during our discussions. Tyler supported each of his claims with facts and quantitative analysis, much of the time without needing to look it up. He has clearly done his homework about all things Toyota and much about competitors. Tyler is very organized and even when swamped with appointments he managed to be very helpful, attentive, and responsive. I highly recommend working with Tyler at Charlesglen. More

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Outstanding, thanks for the best offering of Prius family of energy efficient car at an affordable price. The cost of gas versus electricity is it should cost. 34 cents to fill the traction battery on easyma of energy efficient car at an affordable price. The cost of gas versus electricity is it should cost. 34 cents to fill the traction battery on easymax fixed More

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Professional, up most respect, extraordinary integrity! I have given the star ratings because i have been with them 11 years, i feel i matter and i am treated like im family! I have given the star ratings because i have been with them 11 years, i feel i matter and i am treated like im family! More

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Happy service Went in to buy a Highlander. The service was professional from the sales people to the finance manager. My enquiries were handled promptly and informa Went in to buy a Highlander. The service was professional from the sales people to the finance manager. My enquiries were handled promptly and information accurately provided. More

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A Great Experience! Charlesglen staff were exceptional overall. Khal specifically was very personable, knowledgeable and honest. At no time was I pressured in any way and Charlesglen staff were exceptional overall. Khal specifically was very personable, knowledgeable and honest. At no time was I pressured in any way and there was no effort to "upsell" me. When negotiating trade-in value I was not quoted exorbitant repair costs like some dealers attempt. I know my prices fairly well and the minor repairs my trade-in would need were quoted to me at about what I could get them for retail and sometimes below what I could get retail. A very pleasant and rewarding experience overall! More

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They see me Rolla'in This was my second vehicle leased through Charlesglen Toyota. I have to drive by 3 other Toyota dealerships to get there but it is worth it for the cu This was my second vehicle leased through Charlesglen Toyota. I have to drive by 3 other Toyota dealerships to get there but it is worth it for the customer service you experience. Mitch Henry did an excellent job outlining the different features for each trim level helping me select the trim level that best suited my needs. I dealt with Phil initially in finance then in person I dealt with Kurt. Kurt was very friendly and easy to talk to and made the process incredibly smooth. Mark in delivery was great, the way he talks about the cars is so genuine. He definitely helps build the excitement of picking up your new vehicle. I appreciated that managers Alex AND Ryan took the time to say hello and thank me again for my business. If you are in the market for a new Toyota or a pre-owned vehicle I highly recommended you visit the team at Charlesglen!!! More

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Unreal experience Buying a car from Charlesglen was the easiest decision. I just bought a 2019 Corolla Hatchback and Sean Nixon did a phenomenal job at figuring out my Buying a car from Charlesglen was the easiest decision. I just bought a 2019 Corolla Hatchback and Sean Nixon did a phenomenal job at figuring out my needs and tailoring his presentation to what was best for me. He asked questions, listened attentively and made the experience enjoyable and knowledgeable. The price was transparent the best in the city, so I felt comfortable moving forward. The Finance team was very patient, made suggestions and didn't pressure me to buy anything I didn't need. Mark the delivery coordinator educated me and took the time to make sure I was setup properly before driving off the lot. After this experience, I couldn't see myself buying a car from anywhere else! More

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