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Great Service - Elena Andersen
Just picked up my 2015 Mazda today. Bradley was my salesperson and he was very helpful.
I had to make a purchase asap and Bradley made it happen! Thank you very much!
Nano and everyone where so nice and attentive. Great... - François
Nano and everyone where so nice and attentive. Great staff service. Would go again to this dealer to have my car serviced. Thank you Gabriel Mazda
Service - Password1991
Always helpful to find solution before just changing pats offers alternative solutions everytime I go very well treated I recommend this Mazda dealer and ask for marc Andre Dubois you will not be disappointed
Excellent service - Danysha
Les commis lors de ma visite sont gentils et super professionnels . Attitude exceptionnelle. Me conseille avec les meilleurs produits pour mon automobile. Sont très patients et sont à l’ecoute du client . Ils s’assure que leurs clients sont satisfaits des services rendus.
Great Service - MICHELE BIANCO
Thanks to SIMON answered my questions good service very sasifed took time to show me & EXPLAIN what I asked him regarding my concerns excellent service & professional.
Was correct.. - Cb35
Few of my questions were not answered.
And the price of the véhicule I bought was kind of a mystery for me. The first time I had a price, then when I signed a little contract the price changed and finally when I signed the real contract the price was different again always going higher !
But at the end, my paiements were about the same!! Adding amounts here and there, soustraction of certain amounts....here and there so why again ????????
But the salesman was ok.
All needs considered - Bassa
From the moment you enter the premises you are given immediate attention and everything is explained in detail and with courtesy. The shuttle service is always offered. Its no wonder I have been dealing with them for over 10 years.
Best Mazda dealership around Gatineau/Ottawa. - Mike
Love those guys. They don't make deals with cheap snow tires. They care about your business and they are happy to serve you. Two thumbs up!!!
Sold the car I was going to see. - anonymous
I was looking at a specific car, and I set up an appointment to go and see that car on a Saturday. The sales representative asked me if I wanted to put a hold on the car and I said no. However, I asked whether I could call before I made my way over to make sure that it is still available, and I was told that that would be ok. So, I called a couple hours before I left, and I was travelling from Ottawa, so I wanted to make sure that it was still there. When I called the sales representative said everything is good, and that he will be ready when I am there. We set up an appointment time as well. When I got there the sales representative was busy with another client, and his colleague helped me instead. His colleague asked me which car I wanted to see, and as he was looking it up he told the that the car had sold that day. I expressed my dissatisfaction, and reminded him that I called before to ensure that the car was still available. The colleague went to get the salesman I was originally talking to, and he (Gabriel) was very unapologetic and said that there is no way of him knowing when a car has sold, as it is not entered in the system right away. I thought he could have checked with his colleagues before he told me the car was available, and called me if the car had sold in the time that I spoke with him. His much more helpful colleague then tried to accommodate and sell me a similar car at the same price as the other car, and in the process he told me that the car I was originally going to look at had $9000 worth of damages on it, and that was why the price was so low. This is something the salesman failed to mention when I spoke with him about the car on the phone, and it was also not listed on the website as an accidented car. I realize that accidents are not always listed on the website, but with such a high priced accident I feel as though they should have mentioned over the phone before I traveled 2 hours to go and see a car that was no longer available. Safe to say I did not buy a car from them.
Best experience in a dealer ever - Frederic F.
I was very surprised. It's something like the 10th car I buy in my life, and no other dealer has been as transparent and stress free as this one. Went for a first visit, test drove a CX-5, got the price, was gone after 45 minutes. They understood I needed some time to think. Bought the car 2 days after, same price, every one was happy. Would recommend this dealer to anyone.
Excellente expérience - Isakar007
Expérience au dessus de mes attentes bravo à toutes l’équipe De Mazda 220 sans exception et un grand merci spécialement à monsieur Michel faubert
Un oublie - S Marineau
Quand ton vendeur oublie de faire préparer le char pis que tu va la pour xxxxall.. c'est ordinaire...
Ça lui a sorti de l esprit qui dit
No stars. These guys are terrible. Worst dealership ever. - disappointed buyer
Bought a used 2015 Benz from Barnabe Mazda. 1. I drove 500 km and the engine coolant light came on. A tag on the coolant reservoir said it was last checked a year earlier. 2. In addition, the brakes felt bad so I had them checked by a Benz specialist, who reported that the brake pads were completely worn with no life left. Barnabe's reply was that it would be impossible for a car with only 38,000 km to need brakes. This statement implies that they never checked the brakes. I mentioned that I had the pads for them to inspect, but they did not ask to see them. 3. I also had the engine oil checked and it was completely black. 4. The car was subject to a recall, which they said they would take care of before I picked up the car. There was no record at Benz that the vehicle had been checked. I asked for written confirmation from Barnabe that the work was done and never received a reply. 5. I was charged $300 for an administration fee. At no time during the sale was the fee mentioned.
It is obvious that Barnabe Mazda sold me a vehicle that was never serviced or given a proper safety inspection. The car was not safe to drive, which endangered the life of my daughter. When I called them they naturally denied that the vehicle had not been inspected. In the one written response I received, the sales person said the car was still under the manufacturer's warranty and if I had any issues to take the car to a Benz dealer. The sales person also said that "I bought the car from them because it was a good deal". I guess this means that I shouldn't expect the car to be safe to drive as well.
No one at Barnabe Mazda ever replied to my subsequent emails, they never reimbursed me for money spent to fix the brakes, and they never apologized.
I contacted Mazda Canada and they said they could not do anything because I did not buy a Mazda vehicle. This is a very disappointing and disturbing response from a major car manufacturer. It begs the question, why buy a used car from a new car dealership? It seems it would be more advantageous to buy a used car from a used car dealership and have the rights offered through the UCDA.
Anyway, fortunately for both myself and Barnabe, in the 12 months since I have bought the Benz, it has performed flawlessly, so I have not pursued the matter further. But I will never buy another car from any of the dealers under the Groupe Barnabe banner. And I will think twice before I buy a used vehicle from a new car dealership, if it is not the manufacturer's model.
Daughter purchasing a car - Paul Stapley
So far our experience has been terrible. The salesperson at the dealership promised to have my daughters car ready for Tuesday pickup and now its Friday afternoon. My daughter went to the dealership with my wife to look at cars and were told that no cars fit their price range. They walked around the lot and found 4 or 5 cars that fit their price range and test drove one. Came back the next day and test drove another car and put in offer and left deposit. Car was supposed to be ready but I believe because my daughter is young she has been taken advantage off. Was told to go find insurance with no help....I have always done my insurance right at the dealership...what's up with that? Communication and a sales manager that wont return my calls.
Daughter will be stuck renting a car for next few days....at our cost of course. No loner available!
Sure hope this experience gets better soon!
Good Price and nice looking dealership but once... - DBaron
Good Price and nice looking dealership but once you've signed on the dotted line you're just a number and they don't care how badly your dealt with. Had to go back 3 times to get my winter tires installed and their CSR called wanting to explain the situation and make things "better" but then again it was just words in the air. Go there to get a price and then buy elsewhere.
I was told they wanted to prove me wrong and to give them a chance for my nxt purchase...that they would this time make everything right. I was told to expect a call on the Tuesday after a long weekend...well it's Friday and still no call...poor service and follow-up.