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The service provided at this dealership was great! They... - Dalia_p07
The service provided at this dealership was great! They provided me with all the information I needed and were always available when I called. I highly recommend them!
My daughter recently bought a used 2016 Mazda 3. As car... - sameboyxbox1
My daughter recently bought a used 2016 Mazda 3. As car dealerships go this one is one of better ones I’ve dealt with over the past 30 plus years.
Antoine Rodrigues Was her salesman he was kind professional well informed and respectful I will most likely return to buy my next vehicle from Spinelli Mazda . The dealership took all the covid precautions required. The service center also has exceptional service . Updated her Mazda 3 to Apple car play the following week ..
Worst customer service and I do not recommend this to... - Ambcats
Worst customer service and I do not recommend this to anyone. Left several messages, voicemails, went in person and I am still waiting for help.
Brought in my car for the winter tire change and an oil... - RobbyTee
Brought in my car for the winter tire change and an oil change at Mazda Gabriel. Jason at the service counter was very pleasant and explained everything very well. Everything was handled in a professional manner.
Great Service - Elena Andersen
Just picked up my 2015 Mazda today. Bradley was my salesperson and he was very helpful.
I had to make a purchase asap and Bradley made it happen! Thank you very much!
Service - Password1991
Always helpful to find solution before just changing pats offers alternative solutions everytime I go very well treated I recommend this Mazda dealer and ask for marc Andre Dubois you will not be disappointed
Excellent service - Danysha
Les commis lors de ma visite sont gentils et super professionnels . Attitude exceptionnelle. Me conseille avec les meilleurs produits pour mon automobile. Sont très patients et sont à l’ecoute du client . Ils s’assure que leurs clients sont satisfaits des services rendus.
Nous avons été accueilli par Marc-Olivier Pelletier,ils... - ALAIN
Nous avons été accueilli par Marc-Olivier Pelletier,ils nous a conseillé pour l'achat d'un Mazda cx5. C'est un très bon vendeur,il nous a guidé dans chaque étape de la transaction, nous sommes contents de notre achat.
I purchased my used véhicule, a Mazda CX-9 2016 with only... - Simon Drolet
I purchased my used véhicule, a Mazda CX-9 2016 with only 42000km on it 2 months ago and because of the Covid I could only use it for 1200km. One of the tires at the front at the vehicule has a crack in it and it bubble and since it is dangerous it has to be changed. I called the dealer to ask it for a replacement on the warranty ( 6 months and 10000km ) and I got a known by heart speech from the salesman that it was a *road hazard* and that I am responsible for that and therefore is not covered by the warranty. I asked also and it is written on the contract to install a hitch with the metal bar to attach a trailer to it and when I needed the hitch, the metal bar to attach the trailer was not there. Again got an answer as it doesn’t come with installation of the hitch. I strongly recommend that you make your next vehicule purchase somewhere else because the after sale service is non-existent.
No stars. These guys are terrible. Worst dealership ever. - disappointed buyer
Bought a used 2015 Benz from Barnabe Mazda. 1. I drove 500 km and the engine coolant light came on. A tag on the coolant reservoir said it was last checked a year earlier. 2. In addition, the brakes felt bad so I had them checked by a Benz specialist, who reported that the brake pads were completely worn with no life left. Barnabe's reply was that it would be impossible for a car with only 38,000 km to need brakes. This statement implies that they never checked the brakes. I mentioned that I had the pads for them to inspect, but they did not ask to see them. 3. I also had the engine oil checked and it was completely black. 4. The car was subject to a recall, which they said they would take care of before I picked up the car. There was no record at Benz that the vehicle had been checked. I asked for written confirmation from Barnabe that the work was done and never received a reply. 5. I was charged $300 for an administration fee. At no time during the sale was the fee mentioned.
It is obvious that Barnabe Mazda sold me a vehicle that was never serviced or given a proper safety inspection. The car was not safe to drive, which endangered the life of my daughter. When I called them they naturally denied that the vehicle had not been inspected. In the one written response I received, the sales person said the car was still under the manufacturer's warranty and if I had any issues to take the car to a Benz dealer. The sales person also said that "I bought the car from them because it was a good deal". I guess this means that I shouldn't expect the car to be safe to drive as well.
No one at Barnabe Mazda ever replied to my subsequent emails, they never reimbursed me for money spent to fix the brakes, and they never apologized.
I contacted Mazda Canada and they said they could not do anything because I did not buy a Mazda vehicle. This is a very disappointing and disturbing response from a major car manufacturer. It begs the question, why buy a used car from a new car dealership? It seems it would be more advantageous to buy a used car from a used car dealership and have the rights offered through the UCDA.
Anyway, fortunately for both myself and Barnabe, in the 12 months since I have bought the Benz, it has performed flawlessly, so I have not pursued the matter further. But I will never buy another car from any of the dealers under the Groupe Barnabe banner. And I will think twice before I buy a used vehicle from a new car dealership, if it is not the manufacturer's model.
Dishonest, time wasting, disorganized, unprofessional,... - rxc
Dishonest, time wasting, disorganized, unprofessional, dirty, unsanitary, lying, time wasting, unreliable xxxx. I would warn anyone away from trying to buy a car from here.
Very good service. It is my 3rd car from this... - Cram
Very good service. It is my 3rd car from this dealership and always was served efficiently from bonheur représentative and service employees...i do recomend To come here
My cx5 had many scratches..Jerry offered me a buff And... - Go habs go !
My cx5 had many scratches..
Jerry offered me a buff
And my car came back like new .
Tks jerry and Donald great work!
I will go back for sure
We bought a used car here. The inspection they provided... - Noyb
We bought a used car here. The inspection they provided came back with two minor issues. One month later the car needs a $600 repair. Two leaks which according to two independent mechanics were not recent in nature and one of which was purposely disguised. mazda 2-20 refuses to accept any responsibility. I do not recommend their used car department. Beware.
Good Price and nice looking dealership but once... - DBaron
Good Price and nice looking dealership but once you've signed on the dotted line you're just a number and they don't care how badly your dealt with. Had to go back 3 times to get my winter tires installed and their CSR called wanting to explain the situation and make things "better" but then again it was just words in the air. Go there to get a price and then buy elsewhere.
I was told they wanted to prove me wrong and to give them a chance for my nxt purchase...that they would this time make everything right. I was told to expect a call on the Tuesday after a long weekend...well it's Friday and still no call...poor service and follow-up.