Sold the car I was going to see. - anonymous
I was looking at a specific car, and I set up an appointment to go and see that car on a Saturday. The sales representative asked me if I wanted to put a hold on the car and I said no. However, I asked whether I could call before I made my way over to make sure that it is still available, and I was told that that would be ok. So, I called a couple hours before I left, and I was travelling from Ottawa, so I wanted to make sure that it was still there. When I called the sales representative said everything is good, and that he will be ready when I am there. We set up an appointment time as well. When I got there the sales representative was busy with another client, and his colleague helped me instead. His colleague asked me which car I wanted to see, and as he was looking it up he told the that the car had sold that day. I expressed my dissatisfaction, and reminded him that I called before to ensure that the car was still available. The colleague went to get the salesman I was originally talking to, and he (Gabriel) was very unapologetic and said that there is no way of him knowing when a car has sold, as it is not entered in the system right away. I thought he could have checked with his colleagues before he told me the car was available, and called me if the car had sold in the time that I spoke with him. His much more helpful colleague then tried to accommodate and sell me a similar car at the same price as the other car, and in the process he told me that the car I was originally going to look at had $9000 worth of damages on it, and that was why the price was so low. This is something the salesman failed to mention when I spoke with him about the car on the phone, and it was also not listed on the website as an accidented car. I realize that accidents are not always listed on the website, but with such a high priced accident I feel as though they should have mentioned over the phone before I traveled 2 hours to go and see a car that was no longer available. Safe to say I did not buy a car from them.
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