Mazda de Laval

I purchased a brand-new 2025 Mazda 3 on April 23rd. I have been a loyal, long-standing client of Mazda since 2009, but my experience with Mazda de Laval has left me completely disappointed, frustrated I have been a loyal, long-standing client of Mazda since 2009, but my experience with Mazda de Laval has left me completely disappointed, frustrated, and deeply dissatisfied. Shortly after taking possession, I discovered a pre-existing factory paint defect and early corrosion at the right taillight seam. Recent photographs confirm the corrosion is active and progressing, with visible paint lifting and subsurface oxidation spreading along the seam. This is a clear factory adhesion failure, not wear-and-tear, and it should have been caught during Mazda de Laval’s Pre- Delivery Inspection (PDI). No customer spending their hard-earned money expects a brand-new car to be delivered with a pre-existing defect missed by the dealership's own inspection. We sent clear photographic proof to the team, but Mazda de Laval has completely ignored our communications. This absolute lack of basic after-sales service and care is stunning. As a client of 17 years, I am utterly shocked; being ignored after discovering a factory defect has entirely shaken my confidence, and my trust in both the Mazda brand and this dealership is practically zero. Under the Quebec Consumer Protection Act (CPA), a brand-new vehicle must be fit for normal use (Sections 37, 38), free of hidden defects where production flaws are legally presumed to predate delivery (Section 53), and match its exact description and representation (Sections 40, 219, 228). Delivering a new car with active seam corrosion directly violates these statutory requirements, constituting a clear breach of acceptable quality and a hidden defect that compromises long-term durability. I expect an immediate response from senior management with a written commitment and a clear timeline for a proper, permanent warranty repair. If the dealership continues to ignore this pre-delivery defect, I will escalate this matter to Mazda Canada and pursue all legal remedies available under the Consumer Protection Act. More

On a acheté un véhicule usagé pour notre fils. (Son premier véhicule). Après 1mois et demi la transmission est finie. La seule solution est qu’on le fasse réparer par eux. Pour une voiture usag (Son premier véhicule). Après 1mois et demi la transmission est finie. La seule solution est qu’on le fasse réparer par eux. Pour une voiture usagée, une transmission neuve nous coûtera la moitié de ce que vaut le véhicule. Ça fait des années qu’on achetait nos autos chez Mazda de Laval, mais là c’est fini. On vient de perdre 6000$ en un mois et demi! More

Wow pour votre service! Un merci toute spécial à Francis Deschamps qui est venue me dépanner un DIMANCHE et qui m’a eu un rdv selon mon horaire! Ensuite votre accueil est im Un merci toute spécial à Francis Deschamps qui est venue me dépanner un DIMANCHE et qui m’a eu un rdv selon mon horaire! Ensuite votre accueil est impeccable surtout votre conseiller technique Harry Tavitian qui fait un superbe travail! MERCI à toute votre équipe More

Bad services. Be careful before you buy any car from them...I don't trust this dealership Be careful before you buy any car from them...I don't trust this dealership More

Avoid the service department of this place, they are thieves, literally. They only tell you if the inspection is under warranty if the car enters the garage, how naïve is that? What an alibi for a perfe thieves, literally. They only tell you if the inspection is under warranty if the car enters the garage, how naïve is that? What an alibi for a perfect thief. And once the inspection of a simple battery has been done, they tell you we have to charge you $91 tax in for a battery check, knowing that my 2022 vehicle is still under two warranties and I have asked the guy thrice to make sure I don't pay a penny. They are thieves especially this guy called Jimmy. You want to rob your customers, then handle the bad reputation; I am going to post this on my entire social media accounts and spread it with my connections. Good luck with your $91 but you're going to lose much more customers and money, trust me, I don't joke. You have messed with the wrong customer. More