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Excellent all around! Alex was great, don’t hesitate to... - Kj
Excellent all around! Alex was great, don’t hesitate to go here. Would recommend highly
Top Reviewed Specialists At This Dealership
Volvo Brand Specialist
I’m with Linda being so sharp and Phil Romano , Service... - Laki
I’m with Linda being so sharp and Phil Romano , Service Manager, taking the time to explain how Volvo Canada are testing low oil issues in various models.
Second Volvo from this dealership and will be considering a third.
I had the pleasure of buying a new Volvo from Boris at... - monaw99
I had the pleasure of buying a new Volvo from Boris at Volvo Villa. It was a seamless and I love my car! I highly recommend Boris and Roy at the dealership.
My sincere thanks to Lee, Francis & Seng. I have been A... - Jeff
My sincere thanks to Lee, Francis & Seng. I have been A client of the dealership for as many years I have owned VOLVO.
The worst experience I have ever had. Richard was shady... - jason
The worst experience I have ever had. Richard was shady from the start and through-out. He kept bullying me into buying the used car I was looking at without taking it to a mechanic to check. Even the manager gave me a bad feeling and even though he was easier to talk to didn't really seem that different.
Once a third-party mechanic took a look they found an engine code that could be a problem. Once I brought this to his attention he tried to convince me that this was not true and that the cars manufacturer signed off on the car with no problems. When I tried to talk to him about my concerns of buying this car with these issues he just hung up the phone. Honestly this is something I would expect from a sketchy used car lot and not a Volvo dealer. BE VERY CAREFUL WITH THIS DEALERSHIP.
This is my first time to write a review, I am so upset... - Sarah Z
This is my first time to write a review, I am so upset with the deaIership's service! My radio and CD not working after the seat belt fastner recall work for 10 years old XC60, they said they did not touch anywhere else just under the seat, OK, I don't know anything about it, so not sure. And I had wind noise issue after they replaced the windshield because a flying stone hit the old one, the service manager arranged a reseal but the wind noise still there, then he asked to charge money for the diagnosis where is the wind shield come from ! What he is talking about, it is absolutely not fair to charge money to fix the issue from their inappropriate work! So disappointed, this is the service of Volvo dealership?!
Terrible Technician Matt Fenney tried cheating me, saying... - gtacarservices
Terrible Technician Matt Fenney tried cheating me, saying your car has an after market tow hitch installed, that is causing 12 battery charging fault!
i asked them to disconnect it and clear the code to re check and he came up saying its 4 hours job, will cost you $700+ tax.
called general manager Liam O'Connor and complained, he goes let me look in to it, and nothing he did so far.
Took my car to regular garage and got it fixed..
stay away from these cheats at every cost.
not recommended at all.
Bought a used XC60 last month from Carling after many... - Lynchjohnston
Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with.
If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne.
Bought both my Volvos here. - Lovemyvolvo
I bought both my volvos here (XC90 four years ago and XC60 2 years ago) off Terry. My only complaint s that I live too far away to get all my services done here. I love my Volvos and I am very pleased with everything about the buying process from Terry and Hamilton Volvo.
Redefined incompetence. Scheduled to have my tires... - SH
Redefined incompetence. Scheduled to have my tires replaced, an alignment, and an oil change. Service department ordered the wrong tires. Oil change wasn’t performed. Not sure what they did with my vehicle for 3 days.
Two more times readjustment for the replaced brakes - jiang123
I would like to share my mysterious experience here to see if anybody can help me to solve this issue.
According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?
Great service - Valentino
I was driving my 2002 Isuzu NPR between Calgary and Nova Scotia when a hissing noise started coming from the engine under load around Petawawa ON.
Phoned the service department on Friday, October 08, 2016 late in the afternoon and they booked me in for the next morning. One a half hour later I was back on the road.
Personable and honest people.
First service, they didn't keep our online service... - Bernard Summer
First service, they didn't keep our online service booking, seemed very disinterested, like they couldn't care less if we were there or not.
Second service, they didn't have a shuttle, had a cab but failed to tell
us ahead of time that there's a $20 cap and you pay the rest, very
unprofessional and bad customer service, we will now try service elsewhere.
Volvo of Unionville