20 Ontario Volvo Dealers

Excellent service from metro west Volvo service - bm8fletcher

Excellent service from metro west Volvo service technician. Excellent service at the parts department and nice work keep going

Good experience from Volvo Villa. - Soo

Good experience from Volvo Villa. Love my 2024 C40. Knowledgeable staff. I would buy volvo vehicle here again if I want another Volvo

I have never experienced worse customer service. - mary-anne

I have never experienced worse customer service. I requested a winter wheel package in September, and had to follow-up 5 times and threaten to go elsewhere before it was installed 2 1/2 months later. The service manager did not properly invoice the fleet company at the time and the vehicle has since been sold to me and they are demanding I pay when they made the error, they are now holding my summer wheels hostage in an attempt to retrieve the used winter wheel package to make up for their error.

Don't work with Volvo of Toronto! - UnhappyCustomer

Don't work with Volvo of Toronto!!! They are focused on sales and provide terrible support. It's worse than a used car dealership. I wish I had read the other reviews before I bought from them. Live and learn.

Purchasing there was a pleasant experience. - Water101

Purchasing there was a pleasant experience. Serving there has been a nightmare. 4 times I have been back. 1st time even after making an appointment and indicating I need a ride they had no one to drive me nor a vehicle for me to use. Waiting almost 3 hours for the results of the scan and then told part not in stock. 2nd visit was to have the part installed and again no one to drive me, called an Uber. 3rd visit was scheduled maintenance 1. booked an appointment and told them I would be waiting as I need my car to work. took almost an hour before the car was brought in past its scheduled time. Over all time was almost 3 hours for basically and oil change. 4th visit most recent booked an appointment and stated I needed a ride. Car taken in before appointment and ride was given after only having t wait 25 minutes. 2 hours later the car was ready. Not great but almost acceptable for a scan to find issue that caused check engine light. Told then that the driver was not available to pick me up right now but would get a call when they were. 1 hour and 40 minutes later told the driver was still busy but could get me in over an hour if I wanted to wait. Not my idea of service. Need to find another dealership since I paid for 6 services and an extended warranty.

I had such a bad experience with the worst sales person - Cathy Merolle

I had such a bad experience with the worst sales person his name was Douglas Li my husband and I were ready to buy a car on a Monday we went into the dealership at 600 pm not realizing they close at 7. There was a car we were interested in and we asked yo test drive the car and we were told that the car was being detailed and in the service shop. We saw the truck outside it was not in the service. We told Douglas the car is on the lot he proceeded to tell us he could not find the keys and there was no way to test drive the car and was looking at his watch the whole time and told us that he had to go home and we would not have time to purchase the car tonight. He told us to come back on Thursday at 430 pm we explained to him we were there tonight to buy the car but Douglas was more interested in going home and was not interested to make the deal. On Thursday I received a call from him telling me that the car was sold so basically our appointment at 430 was canceled. His manager Roody called me and was just as rude as him. I called the GM Stefano and was promised a phone call back and he would find me the same truck. Today is Saturday and have not heard back from anyone. I recommend not to go to this dealership to buy a vehicle they are not interested in a sale of a car. The customer service is terrible.

Bought a used XC60 last month from Carling after many... - Lynchjohnston

Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with. If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne.

Bought both my Volvos here. - Lovemyvolvo

I bought both my volvos here (XC90 four years ago and XC60 2 years ago) off Terry. My only complaint s that I live too far away to get all my services done here. I love my Volvos and I am very pleased with everything about the buying process from Terry and Hamilton Volvo.

After 15 years of new Lexus cars - Volvo blows me away - Ronald Caza

After 4 new Lexus SUVs in a row - I entered the St-Laurent Volvo dealership expecting to confirm that I would be buying Lexus No. 5 – and boy was I in for a surprise. Within minutes of my arrival, I met Rick and Joëlle and knew that I was dealing with a ‘we wish to assist you without any pressure’ attitude'. After three visits with Rick and Joëlle (interspersed with visits at competitors’ SUVs) where I had numerous questions about different additional options available for the 2018 XC 60 Hybrid (a most impressive ‘blow the competition out of the water’ SUV) and available financing options, I purchased my first Volvo, and first ‘non Lexus’ vehicle in over 15 years. Rick and Joëlle were friendly, actually quite funny and very knowledgeable about their products. This without doubt was the most pleasant vehicle purchase I have ever experienced. If Rick and Joëlle stick around, I will very likely be breaking my Lexus record for continuous purchases from the same manufacturer...

Two more times readjustment for the replaced brakes - jiang123

I would like to share my mysterious experience here to see if anybody can help me to solve this issue. According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?

Worst Car dealership in London! - Chow

Worst Car dealership in London!! GM Chris is very smug and arrogant !! DO NOT buy New or Used from this location. You will regret it. The Service Department is very incompetent and they will charge you for their inexperience!! Spent over $3k on 3 miss diagnosis and they showed no empathy or concern. They just kept wanting my Money. Extended Warranty is a scam and all you will hear from them is that it’s not covered. Nothing is covered, only your credit card

Great service - Valentino

I was driving my 2002 Isuzu NPR between Calgary and Nova Scotia when a hissing noise started coming from the engine under load around Petawawa ON. Phoned the service department on Friday, October 08, 2016 late in the afternoon and they booked me in for the next morning. One a half hour later I was back on the road. Personable and honest people. Great service!