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Great service. - msrgirl
Excellent communication. Speedy shipping. to Prince Edward Island.. The price was better than I could find stateside including shipping and taxes for used parts. Great service.
Top Reviewed Specialists At This Dealership
Financial Services Manager
Volvo Brand Specialist
Bought both my Volvos here. - Lovemyvolvo
I bought both my volvos here (XC90 four years ago and XC60 2 years ago) off Terry. My only complaint s that I live too far away to get all my services done here. I love my Volvos and I am very pleased with everything about the buying process from Terry and Hamilton Volvo.
Outstanding Ongoing Service - John101
I've bought many new cars and experienced many dealerships for different makes, but the service I continue to receive from the Sales Manager, Pat Lau, at Volvo, Unionville has been the best new car buying experience ever. From the initial purchase to always being available to help sort out any small query - even four years down the line - Pat has been incredible. Pat is knowledgeable, friendly and so customer orientated it's no wonder he was promoted to Manager. Look no further for the best person to assist you through buying a new Volvo and making sure that you you feel that you have not only the best car in the world, but a good friend as well - and you do! I would just like to add, that I'm sure that Pat's example and training ensures that his whole team perform to the highest level.
After 15 years of new Lexus cars - Volvo blows me away - Ronald Caza
After 4 new Lexus SUVs in a row - I entered the St-Laurent Volvo dealership expecting to confirm that I would be buying Lexus No. 5 – and boy was I in for a surprise. Within minutes of my arrival, I met Rick and Joëlle and knew that I was dealing with a ‘we wish to assist you without any pressure’ attitude'. After three visits with Rick and Joëlle (interspersed with visits at competitors’ SUVs) where I had numerous questions about different additional options available for the 2018 XC 60 Hybrid (a most impressive ‘blow the competition out of the water’ SUV) and available financing options, I purchased my first Volvo, and first ‘non Lexus’ vehicle in over 15 years. Rick and Joëlle were friendly, actually quite funny and very knowledgeable about their products. This without doubt was the most pleasant vehicle purchase I have ever experienced. If Rick and Joëlle stick around, I will very likely be breaking my Lexus record for continuous purchases from the same manufacturer...
Great Experience with Volvo Metro West - Liliana D.
I bought a certified pre-owned Volvo XC70 two months ago at this dealership. After two weeks, a message appeared on the screen saying the battery was low even though a new one had been installed. Service diagnosed that the installed battery was faulty. I got a new battery. After a few weeks the same message again: low battery. This time they told me to leave the car with service for a few days. They found that the car had a “parasitic draw" from the air conditioner. Dealership fixed this problem without charge. For all this courtesy we are appreciative of the Sales Manager Brian Santos who has shown exceptional customer care. Because of him, my family will be returning customers.
Volvo for life - ashley57
Thank you to Steve Done and Raymond Law for making this experience so wonderful. I got a great deal on a fabulous car. Steve answered all my questions and helped me to get the most incredible deal. Raymond is a jewel. He is kind and so helpful. He made me feel he had all the time in the world to help me decide what other options I would need or want on my new car to keep it looking new. He has also answered all my e-mails promptly. I felt like I was the first person who has ever bought a car...they all made me feel special.
Couldn’t be in better hands! - Debs new volvo
Volvo Villa has exceeded our expectations with the order of our new 2020 XC40
Thanks goes to Omar the sales manager for understanding our needs and facilitating our order.
They broke my car and charged me for it. - M J
I've been a service customer there for many years, but lately the quality has gone way down. I brought in my Volvo with intermittently working air conditioning. The mechanic wanted to replace the compressor, which needed to be ordered, taking a couple of weeks. Instead of topping up the system while waiting for parts, and wIthout my authorization, they made the system completely non-operational. "Government regulations"! Had I not brought the car in for servicing, the slow leak would have continued, but because I wanted it repaired, they couldn't allow it to work while waiting for parts they don't stock! When I called to complain, the service advisor had nothing helpful to suggest, and when I wrote the General Manager, I received no answer - they did not feel it necessary to even acknowledge my complaint! I will be taking my business away from Volvo. It seems satisfying the paying customer is not their priority anymore.
Service until you sign the purchase - VolvoXC90
Ok service and a lot of grooming until you buy the car. After that you’re out in the cold 100k short. Or as some friends, you get agreement on a deal and are asked to sign only to realize that they have sneaked in different conditions and fees. Some staff are extremely arrogant and the owner doesn’t have the leadership to either take care of his customers or his employees not delivering a decent meeting. Only reason he is still in business would be that they’re on a brand and some great models that are right now growing in popularity in NA.
Where do I begin???? - Lovemyvolvo
I have two Volvos and love them. This is my local dealer so I tried to buy my second volvo but the sales woman tried to sell me her demo that had a lean on it. The service managers are extremely rude, know very little about cars, and will try to scam you like many others in this thread have stated. Please stay away. I don't have enough space to discuss all the issues.
Two more times readjustment for the replaced brakes - jiang123
I would like to share my mysterious experience here to see if anybody can help me to solve this issue.
According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?
Great service - Valentino
I was driving my 2002 Isuzu NPR between Calgary and Nova Scotia when a hissing noise started coming from the engine under load around Petawawa ON.
Phoned the service department on Friday, October 08, 2016 late in the afternoon and they booked me in for the next morning. One a half hour later I was back on the road.
Personable and honest people.
First service, they didn't keep our online service... - Bernard Summer
First service, they didn't keep our online service booking, seemed very disinterested, like they couldn't care less if we were there or not.
Second service, they didn't have a shuttle, had a cab but failed to tell
us ahead of time that there's a $20 cap and you pay the rest, very
unprofessional and bad customer service, we will now try service elsewhere.