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Everyone I had dealings with today from the moment I... - Mila
Everyone I had dealings with today from the moment I pulled into the garage was extremely friendly, professional and provided a great service experience. Jennifer was very helpful and promptly took care of a concern that was not documented at the time of booking. Thank you!
Top Reviewed Service Specialists At This Dealership
We find that the dealership is excellent in many ways.... - jrandmarj
We find that the dealership is excellent in many ways.
Cleanliness of your waiting room is very good.
The staff is very helpful.
Jeff Beauchamp is very pleasant to deal with.
Great accommodation in all facets of visit is the key... - campbellshdwe
Great accommodation in all facets of visit is the key here.! Good work with friendly service.
Krystyna Davis was extremely helpful, very easy to work... - Dr.J.F.
Krystyna Davis was extremely helpful, very easy to work with and did her very best. Although I did have some issues, the day of my appointment, Chris Walters took the time to listen, investigate and then went the extra mile . Hat tip to him for his responsiveness, diligence, integrity and good will.
Excellent professional service! Stacey was amazing! She... - AshleeA
Excellent professional service! Stacey was amazing! She helped to work with me and stay within budget all while getting everything I wanted and more. I had such a great seamless experience. Thank you again for everything!
Had a good idea of what to expect with my repair after... - truckerdave2003
Had a good idea of what to expect with my repair after speaking with the service advisor, and my truck was fixed quickly. Also the bill came in at much less than I thought it would!
Also, Greg in sales helped me out with another matter unrelated to my visit.
Service Appointment Coordinator
Great work and Service. Thank you Corinne for your quote... - Mark
Great work and Service. Thank you Corinne for your quote and excellent service.
Car was ready as promised. Body work was flawless and paint match was perfect.
Thanks for your help in repairing our door from a parking lot mishap!!
Quick response to my email. Well-organised in regard to... - Vince
Quick response to my email. Well-organised in regard to precautions do to the covid-19 situation.. Service completed in a timely manner in regard to the recall. Very satisfied thanks
Good service - nancyhirota
First visit was for oil change alignment and annual check. Was offered courtesy ride home and a pick up. Great friendly drivers. When the tire I purchase was ordered and in shop I went back to get the tire installed. Waiting and tire installed in a timely fashion. Received water bottle, great bottle, keeps water cold for hrs!! My husband is envious of my water bottle. All service personnel’s I encountered those 2 days were friendly.
Thanks for the service .
My Car was in for the winter tire change over. The... - Bob Kerr
My Car was in for the winter tire change over. The service was excellent and the advisor was A O/K as usual.
4 minutes ago-EditHad an appointment to repair garage... - dloyer
4 minutes ago-Edit
Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.
Excellent customer service, especially in the shop, the... - Marlon D
Excellent customer service, especially in the shop, the frontdesk guy very nice with customers, awesome
Excellent service . Had a starter issue and they not only... - Terkate
Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day.
Plus the starter was $250 less than the local auto parts supplier.
Brought our 2019 spark in for what we thought might of... - Chris
Brought our 2019 spark in for what we thought might of been leaking brake fluid but turned out might of just been condensation from the exhaust, never seen that before on any vehicles we have had in the past. However it was brought to our attention the front brakes were sticking and the rear needed service as well. We just bought this car this past summer elsewhere and we had no idea, the car only has 25,000kms on it so we just thought that’s how it was meant to drive. Needless to say we got the work done and wow the car drives so much better, very impressed by the transparency of the service department for bringing this to our attention. Will return for any other work needed.
Service was good and done quickly- my only concern was... - fostermom19
Service was good and done quickly- my only concern was there was a customer in the waiting area who was talking on the phone without a mask- I waited outside for the most part because of the lack of mask enforcement
Front service guys are great! Techs can’t drive onto... - NeverAgainGM
Front service guys are great! Techs can’t drive onto hoists! Damaged my suburban and denied it all in the end! Ed is a crook!
Great service, quick efficient and clean. Appointment was... - Stewartc7876
Great service, quick efficient and clean. Appointment was for nine am and I was out by nine thirty.
Love the staff. Always friendly, helpful and always... - jeanniewozniak901
Love the staff. Always friendly, helpful and always updating progress. The vehicle is always clean when done.
Great customer service. Bob D. -Service Advisor was... - ASRX
Great customer service. Bob D. -Service Advisor was empathetic to my situation and researched alternative means for a resolution.
I would like to thank service advisors Cadence, Nick &... - Andy Sontag
I would like to thank service advisors Cadence, Nick & Jeff. They have always been very helpful and professional. I always look forward to seeing them.
Was charged $107 for an OIL CHANGE! I usually go to... - Totally ticked
Was charged $107 for an OIL CHANGE!
I usually go to different dealership and pay $70. I don’t understand how you can honestly charge someone this much for an oil change. Staff were too concerned with their computers and didn’t Seem too concerned about checking me in or doing the work. One service tech actually complained that my friend was trying to come in the wrong door (obviously didn’t know it was the wrong door) tech says “come on man, use the right door” pretty rudely , then opened the door for my friend and realized he said it a bit loud. No apology, no nothing. Possibly unrelated but I’ve never had an issue with my vehicle , had it there on a Friday, but Saturday I needed a new battery , Sunday was stuck in the freezing cold with a vehicle that wouldn’t start with a baby in the car for an hour, also had a new alternator put in on Sunday, and the charging system now has a problem.
Seems kind of fishy to me- needless to say I won’t be returning.
I'd love nothing more than to give the dealership a great... - Robertcc1978
I'd love nothing more than to give the dealership a great review however only having done business with their service department, this review is strictly for the service department only..
I own a 2019 gmc canyon diesel I bought brand new and being still a new truck I like to take very good care of it so I took it to this dealership the first time for its first oil change and of course being that I chose to wait for my vehicle and working in the automotive industry for years I knew it should take less then an hour for service. I wound up actually having to wait nearly 3 hours for service for a simple oil change. Obviously I wasn't happy so I was offered free oil change for future service. I was pleased.
Next time, I asked my wife to bring my truck to the dealership because the A/C infotainment was malfunctioning but by the time she got to the dealership the next day with my truck it was no longer making these issues but I still wanted the system reviewed just because it's still a new truck. When my wife got to the dealership to drop off the truck (and I did make an appointment explaining the issues) the lady at the service desk had no idea why my wife was dropping off the truck nor did they have any info about why she was there.
After explaining the issue again, the technician looked over the truck and as suspected didn't find the issue however the lady at the service desk said "If you learn to read the owners Manuel then it will teach you to use the system properly", offended my wife left there and called me and work telling me of the attitude by the service advisor. Naturally I was very angry and spoke to the service manager and was offered another free oil change in Lue of the attitude and poor customer service received. I accepted and that matter was resolved.
The next and last time my vehicle was brought to the dealership. I asked my wife to drop it off and a ride will be provided so that she can still doing things she wanted to do.
So I made an appointment to have my vehicle brought in for its routine oil change and knowing I needed new fuel filters (because it's a diesel) I spoke to the service manager asking if one of the oil changes owed to me can just be exchanged for having the fuel filters replaced and I'll pay the difference for the added costs and the manager agreed that because of previous service ive received and previous poor customer service that he is willing to accommodate this request. When my wife got to the dealership to drop my truck off then that's when everything changed telling me how I only had one free oil change available to me and nothing else will be done to my truck unless I agreed to pay full price for the fuel filters. I told the assistant manager on duty at the time I spoke to the manager of the service department about this service and with no documentation made of my truck he claimed he then refused the service all together. I asked him to call the service manager but of course was told he could not be reached and so I asked to go the the dealership manager and was told no.
My wife standing right there next to the assistant manager over heard him talking to a colleague saying how all I was is free service and how he's not going to offer me "crap". I called back speaking to the assistant manager and started arguing with him telling him how I just need the filters done and I'll pay it right then and they can reimburse me later. He said the truck was already pulled out of the shop and not bringing it back in.
One other MAJOR thing that really angered me is how they had my pregnant wife in tears and how a complete disregard for her had been made. She was supposed to only drop the vehicle off and that's when everything changed. To top it all off I made a special request for them NOT to was the vehicle Luke they always do after service and if my wife didn't speak up ad he was about to pull it into the wash bay then it was going to be washed.
This dealership im sure is amazing on the sales side but when it comes to the service department then I highly recommend you avoid this dealership for your vehicle needs unless you've got a tremendous about of patience for disrespect.
Service is crap. Took my vehicle in at 10:30 am and was... - Callie
Service is crap. Took my vehicle in at 10:30 am and was told that the people who sit there an hour and a half waiting would get priority service. xxx?? I had a courtesy ride home and I’m still waiting and can’t even get anyone to call me! They are lousy and I won’t t be back. it was just for an oil change and tire rotation. DO NOT waste your time there.
I brought my car for a check engine light and was charge... - Frostcantfixcars
I brought my car for a check engine light and was charge $480 for wiring repair. As soon as I drove off the lot check engine light came on again. 3 times I’ve been back and they can’t figure it out. The service manager and service advisor are clueless. They know it’s a comeback for the technician and they refuse to work on my car until I pay again. The advisor was not informative about the repair or cars. Avoid this dealership if you can. I have a 2016 Buick Regal.
Great Experience - mtrlba
I went to addison earlier in the year to test drive the buick encore. Kyle and the team at addison were super patient with the process and we came back to purchase it a few months later. It was a smooth experience and they did the best to provide us with what we wanted! Highly recommend them!
These guys nearly blew my engine - Rick
I had purchased a car and brought it to them for a full checkup. two weeks later as i'm driving the engine coolant light comes on. I had no leaks and the radiator was only half full. No to mention parts they changed that my mechanic told me would have cost me half the price. Total neglect in their part. I wouldn't bring a wheelbarrow there for service. I bet Canadian Tire has better mechanics. No more dealerships for me. Find a good mechanic and save lots of money!!!