Roy Foss Thornhill

This dealership is extremely low-tier and completely out of control. The level of disrespect shown to customers is unacceptable, and the way people are treated here will ultimately drive this dealership int of control. The level of disrespect shown to customers is unacceptable, and the way people are treated here will ultimately drive this dealership into the ground. Many of the positive reviews appear to come from friends or staff, while the negative reviews accurately reflect how this dealership is actually run. I had one of the worst customer service experiences I’ve ever had this dealership clearly picks and chooses who they want to help. Do yourself a favour and go elsewhere. More

Very poor customer service, nearly impossible to get service manager to call back after many email/phone call requests. Have been loyal for many years but will be changing to another dealer after these service manager to call back after many email/phone call requests. Have been loyal for many years but will be changing to another dealer after these experiences. More

Buying a a good Car and having strong after sales service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good enough then the positions suffers if not die. Anytime I had any issue Roy Foss service friends most welcome me and everybody concern about your satisfaction. May God Bless all of them the manager, the great supervisor David and Lauren at closing give you a great feeling. Thanks Nick to sell me the car and Jacky support. At the end of the I like to add that while waiting you can enjoy the best coffee in town so rich and tasty. 🙏Shahrokh More

NOT RECOMMENDED - double charging is not a fair play. They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid f They charged the extended warranty provider and suggested that a portion was not covered. The warranty provider clearly advised me that they paid for the entire repair and the dealer is "double dipping". The Thornhill service manager ( Mr. Jacob) did not return my calls. If the dealer is not busy it does not mean they have to find creative ways to over charge the customer. More

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion. More

Upon my slightly early arrival for my 1300 hours appt. , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. F , I was immediately greeted by Enza who already knew my name. Her instructions to me were direct , succinct and delivered in a very friendly manner. Five Stars to her when dealing with me. More

Brought my 2009 Pontiac G8 in for age related service and repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offere repairs and was immediately greeted as I got out of my car by a courteous, helpful lady named Enza. Enza had my information at her fingertips, offered coffee, made sure I was comfortable as I waited and advised that Luciano, my service adviser would be with me shortly. This lady is a welcome addition to your service department. F. Green More

The service dept. is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 is awful, very little customer service (except for Enza). I am not sure if they are short staff but I had an appointment to take my truck in at 9:40 am on a Friday for a safety check. I just assumed it would take a few hours.....but as the saying goes do not assume anything!! We got the truck back the FOLLOWING TUESDAY!!! So that was all day Friday, Sat, Sun, Mon. and Tues. to do a safety check!!!!! All the truck ended up needing was 2 new tires!!!! SOOOO FRUSTERATING!! At the end of the day really no one in the service dept. cared...I did vent my frustration to Hass, Enza and Bash and there were helpful. I did leave a message for the service manager (x4) he did call me back and left a message that seemed to be unsure what the problem was. I called him back and got his voice mail (again) I said in the message I was just done with the whole situation and really did not care if he called me back. If he was really interested in the customer service at Roy Foss he would have called back to see why I was so mad! At the end of all this, we have bought/leased 6 trucks from them since 2015 (we are a small business) ....THIS WILL BE THE LAST VEHICAL WE PURCHASE FROM ROY FOSS THORNHILL!! (I just wanted to add that my background is customer service and my rating for this customer service is a big zero...that is too back for the few people who deserve a 10 out of 10!!) More