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Wilson Niblett Motors - Service Centre

Richmond Hill, ON

4.3
45 Lifetime Reviews Review Dealership

45 Reviews of Wilson Niblett Motors - Service Centre

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March 03, 2021

"As long time customer of Wilson Niblett, I have to say..."

- Paul Sands

As long time customer of Wilson Niblett, I have to say thank you for the great customer service from the Service Manager Shirley Elliott and Service Advisor Krystyna Davis, two really great ladies It was a pleasure once again today, as they kept me informed on my service all morning while I waited and they also paid close attention to the Covid regulations around the shop and all customers Krystyna also advised me on some recommendations for my vehicle with the amount of mileage to date as well as performance service updates for the engine and general maintenance upkeep on the vehicle to help the overall longevity of the engine and drive train down the road Shirley Elliott the Service Manager also asked how things were going while I waited in the showroom during the morning hours and always has an open door policy to everyone Great work Paul Sands

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Recommend Dealer
Yes
March 03, 2021

"As long time customer of Wilson Niblett, I have to say..."

- Paul Sands

As long time customer of Wilson Niblett, I have to say thank you for the great customer service from the Service Manager Shirley Elliott and Service Advisor Krystyna Davis,

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Recommend Dealer
Yes
January 26, 2021

"From the very first visit to the dealership Shirly would..."

- johnpatterson0461

From the very first visit to the dealership Shirly would go above and beyond to make sure her customers were well looked after, While going over what was wrong with my vehicle and how long it would take I mentioned to Shirley my wife was having medical issues and I needed to be as quick as possible. Shirley said leave your car with me and she arranged a car rental on the spot and had the company pick me up at the dealership with in mins....I was out the door in no time and on my way home. I have recieved that kind of service and attention every visit since and wouldnt think of going any where else. Top notch people and service with Shirley being at the top of the list.

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Recommend Dealer
Yes
Employees Worked With
January 26, 2021

"We could go to another dealership (we live 1 hour away),..."

- Julie Patterson

We could go to another dealership (we live 1 hour away), but no way, Shirley is the reason we keep coming back. She's awesome!

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Recommend Dealer
Yes
Employees Worked With
November 03, 2020

"The customer service and care is seriously lacking at..."

- carlota.guzman

The customer service and care is seriously lacking at Wilson Niblett Motors. They also take advantage of the customer who is perceived to be unskilled and unknowledgeable about cars. They will recommend parts to be replaced when absolutely nothing is wrong with it. Never go to this place for service and parts. Alternatively, 16th Auto Service in Richmond Hill is a service shop owned by honest people with integrity. They'll explain to you what's wrong with your car with full disclosure and will even give you a discount at the time of payment.

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Recommend Dealer
No
Employees Worked With
Other Employees : Benjy Hall, Alex Kostic-Roussetos
January 04, 2020

"After Sales Service"

- waqar

Since I purchased this vehicle only few times visited, from day one I found the worst service from this dealership and stop visiting them any more.

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Recommend Dealer
No
Employees Worked With
November 30, 2019

"Benjy is very helpful and keeps you advised of progress..."

- jefinnan

Benjy is very helpful and keeps you advised of progress really well. She gives excellent service. I even take non GM vehicles to her. It’s always stress free when I come.

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Recommend Dealer
Yes
Employees Worked With
Benjy Hall
October 09, 2019

"Service Department Experience"

- Frank

On Wednesday October 9, 2019 I had an appointment for an oil change. Upon arrival I was greeted right away, in a pleasant manner, and asked how I can be helped. I dealt with Shirley Elliott, and had a GREAT experience, from start to finish.

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Recommend Dealer
Yes
Employees Worked With
June 28, 2019

"Excellent service"

- Lucky

I have been servicing my Buick at this dealership since a longtime. This time with multiple repairs to do l was lucky to be handled by Shirley Elliott. I was very well impressed with her knowledge and experience. Her beautiful attitude in taking care of the whole process was amazing.She explained and showed me what should be done, safety problems first to be resolved, what could be done later if any. The way she took care of all of this was very professional with a touch of care. Shirley you are an asset to this dealership, a very big THANK YOU.

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Recommend Dealer
Yes
Employees Worked With
June 07, 2019

"Best service ever "

- Diesel

Shirley in service is by far the best employee a real asset to the dealer had a minor problem with my corvette and she went out of her way to take care of getting my car towed to the dealer and along side with Ali sales manager he stayed after hours and hooked me up with a car to get home!!!! The techs jamie and Justin are fantastic I live in mono and will only trust them with my corvette I would highly recommend them to anyone looking for the upmost outstanding service to go to Wilson niblet and ask for Shirley

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jamie justin
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