Wilson Niblett Motors - Service Centre

Service Department Experience On Wednesday October 9, 2019 I had an appointment for an oil change. Upon arrival I was greeted right away, in a pleasant manner, and asked how I can On Wednesday October 9, 2019 I had an appointment for an oil change. Upon arrival I was greeted right away, in a pleasant manner, and asked how I can be helped. I dealt with Shirley Elliott, and had a GREAT experience, from start to finish. More

Excellent service I have been servicing my Buick at this dealership since a longtime. This time with multiple repairs to do l was lucky to be handled by Shirley Elliott I have been servicing my Buick at this dealership since a longtime. This time with multiple repairs to do l was lucky to be handled by Shirley Elliott. I was very well impressed with her knowledge and experience. Her beautiful attitude in taking care of the whole process was amazing.She explained and showed me what should be done, safety problems first to be resolved, what could be done later if any. The way she took care of all of this was very professional with a touch of care. Shirley you are an asset to this dealership, a very big THANK YOU. More

Best service ever Shirley in service is by far the best employee a real asset to the dealer had a minor problem with my corvette and she went out of her way to take car Shirley in service is by far the best employee a real asset to the dealer had a minor problem with my corvette and she went out of her way to take care of getting my car towed to the dealer and along side with Ali sales manager he stayed after hours and hooked me up with a car to get home!!!! The techs jamie and Justin are fantastic I live in mono and will only trust them with my corvette I would highly recommend them to anyone looking for the upmost outstanding service to go to Wilson niblet and ask for Shirley More

Shirley Elliott is the best in the industry Shirley Elliott is outstanding , Excellent attitude and “get things done right “ approach , Starts with a great dialogue to understand the issues a Shirley Elliott is outstanding , Excellent attitude and “get things done right “ approach , Starts with a great dialogue to understand the issues at hand . Gets needed work done efficiently , on time , and on budget , Customer Service Excellence is her way of approaching things , and with a smile . No oversell ever , and good recommendations for future consideration , I drive 30 km out of my way just to have her handle my vehicle . I highly recommend her . More

Professional Service Experience Once again Shirley Elliott has exceeded my high expectations. Shirley and her Service Team are the main reason I continue to return to this Dealership Once again Shirley Elliott has exceeded my high expectations. Shirley and her Service Team are the main reason I continue to return to this Dealership as they have always been able to diagnose my vehicle issues quickly and precisely with no unnecessary rework. Most recently solving an Engine Light Problem that was misdiagnosed by a smaller, but very reputable independent shop. Shirley always keeps me informed on progress and consults with me when additional repairs are recommended outside the original scope or work. Shirley is very knowledgeable and understanding. Her honesty and integrity has built a trusting customer relationship that continues to earn my future business. More

Customer service! The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 aut The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 automobiles prior. He laughed a lot, seeming to be 'warm'. When the sale was done and time for delivery, the guy did not even give me the plates from my trade. He showed me how to connect bluetooth and in 5 minutes he left. I literally had to figure out where the controls were, over time. At other competitors the sales people spend a good half hour educating you about the vehicle. He had the nerve to ask me for excellent reviews from GM questionaire. I didn't want to take away income (food from his table), from the guy so when the review came I simply checked all the "A" boxes against the facts of what occurred. 2 years on, GM sponsored 4 free oil changes. The last one, I called to make an appointment. The young lady said it expired 6 weeks ago. Here's the rub...The service desk clerk told me on my previous visit that a few weeks late or early for my visit was not going to make a difference. The mileage on the truck is 21,300kms, after 2YEARS! And yet they deny me the oil change on the statement that it 'expired'...like milk or yogurt does. So they lose my business and that of my friends and associates, business and personal over an oil change! I will not label them as 'anything'. I will leave you the reader to form your own conclusions and decide whether you want to do business with an operation like this. The names in service identified, are the people who communicated with me through email or phone. As I mentioned above, they're only doing their jobs. I do not hold them personally responsible. Their paycheques depend on doing what they're told. More

Excellent Service Experience We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we a We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we are the original owners and keep it in excellent condition. Not just anyone gets to work on this truck! After purchasing a new camaro from the dealership in March (Thank you Ian!), which was a smooth and supportive experience in and of itself, we decided to bring our truck in for service after a recent brake concern arose. It was the second visit for our Yukon at this Dealer, and we are truly pleased with the outcomes. Shirley understands just how particular I am about our vehicles, and that quality of work is paramount for us to build trust. I am a tough customer to please, and yet for the second time, she has done just that. Last year, what turned out to be a worn right front wheel bearing had eluded another Dealer, and also a very reputable independent shop, despite spending large sums of money trying to fix the symptoms. The faint noise remained, despite the other repair attempts, and I was starting to feel that a solution was never going to be found. Once at Wilson Niblett, Shirley listened to my concerns....I mean truly listened.... to how I described the hard to hear noise, and when it was made worse. Within hours, the proper repair was made to the correct wheel bearing and noise was finally gone! In our most recent visit, we were treated with respect and care once again. The needed work was done well, on budget, and within the time quoted. My recommendation would be to give this Dealer a chance to bring their expertise and capabilities to bear on your automotive service issue. I am very happy with how they resolved our truck's problems, and they have earned our future business by demonstrating honesty, integrity, expertise, and customer care. More

Outstanding Service From Mr. Marisi and Service Cashier I personally had gone in to fix my tail light. Sagi in the drive thru helped me open my trunk (that has not opened in 6 months) and helped me change i I personally had gone in to fix my tail light. Sagi in the drive thru helped me open my trunk (that has not opened in 6 months) and helped me change it quick and fast. His way with customers is fabulous and the way he tries to help his customers anyway he can is perfect ! More

Terrible service My 19-year-old son went to service his vehicle and was taken advantage of and when I spoke to the assistant service manager she was verbally rude and My 19-year-old son went to service his vehicle and was taken advantage of and when I spoke to the assistant service manager she was verbally rude and abusive towards me. One complaint to the service manager he was not any better. I would highly recommend that nobody go to get their vehicle serviced at the dealership unless you want to get taken advantage of! More