11 Alberta Lincoln Dealers

I have been a customer at Koch for 54 years and I - dmjj1

I have been a customer at Koch for 54 years and I continue to use Koch as my “go to” dealership.

Nathan was great when buying a used vehicle. - parker.mo

Nathan was great when buying a used vehicle. Very helpful and great to deal with.Thank you Heather

Learn from my bad experience! - Chanelle H

Learn from my bad experience! I absolutely do not recommend buying a used car from Universal Ford Lincoln Calgary or booking at their service department. For the past three and a half months the ongoing car issues I have experienced are trouble accelerating, jerking/shaking while driving/changing speeds and oil leaks. I have been communicating with Loren (service advisor), Amit (service manager), Jordan (guest experience manager) and Shawn (dealership manager) with no resolution. I bought my Ford Escape back in November 2023 and had transmission issues 4 days after purchasing the car (see picture from November 26, 2023 “transmission fault”). I immediately I notified my sales rep and they couldn’t get my car in service for a week and than took weeks to figure out the actual issue. Luckily I had paid $600 for the three month warranty because they had to replace the whole transmission, valve body and torque converter. The second time was due to trouble accelerating, jerking/shaking while driving/changing speeds but they were “unable to replicate them” until I proved them on a test drive…They explained one of the parts that they replace were faulty. They replaced it and and “fixed” an oil leak. This helped for a short while until I took the car to a reputable mechanic and he told me he found two separate oil leaks and that my filters needed to be changed immediately. I was shocked and irritated because Ford service had just had my car. The third time in service they could not find the leaks but said I had one seep. They fixed the seep and returned the car to me, that same day I got it the check oil light was flashing…. They did not know why. The fourth and final time my car was in service when they gave me the car back and experienced shaking and accelerating issue severe than ever before. Communicating with this dealership is exhausting and they will give you the run around regardless if it is service or management. THIS SERVICE TEAM EITHER HAS NO IDEA WHAT THEY ARE DOING OR ARE SIMPLY WASTING TIME! My car was in service for 5 weeks over the three and half month period. It’s taken many emails, calls, texts and in-person meetings to get to this point. Through multiple conversations with Universal management and the sales team it is evident this dealership doesn’t stand by their used cars at all yet encouraged me to buy a more expensive used car from them? They are absolutely delusional. All the options given to me would benefit the dealership and have no consideration for my time, money and/or energy. BUY SOMEWHERE ELSE!

Amazing service very honest and straight forward. - cruthers

Amazing service very honest and straight forward.Very knowledgeable about the products,a pleasure to deal with

This has the best service we have every experienced. - debbi

This has the best service we have every experienced. We were out of towners with a new Ford 350 truck with a check engine light on, and Vitalii Iavorivskyi took the time and energy to help us out on a Saturday! Everyone and everything was professional and with great care and concern to help us out. They are the greatest!!

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Purchased a new ford explorer - GordieandPattie

Three days I had a new 2019 for explorer on my door steps. Thanks to Cole and Jody for the awesome work you did for us, so I could take my mom comfortably to an appointment in Regina. Thank you Big M Ford

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY - RLB39

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY MORNING. WAS FIRST IN THE DOOR. WENT TO CHECK ON IT AT 2PM BECAUSE I HAD NOT HEARD ANYTHING ABOUT IT, AND IT HAD NOT EVEN BEEN LOOKED AT YET. EXCUSE WAS THAT IT HAD TO GO THE DIESEL TECH, WHICH THEY KNEW WHEN I BOOKED THE APPOINTMENT, BUT HE WAS STILL WORKING ON YESTERDAY'S JOBS, THIS IS MONDAY, SO NOT "YESTERDAY" JOBS!!! WAS TOLD IT MIGHT SEEN BY 230 AT THE EARLIEST FOR DIAGNOSIS, THEN MAY NEED TO ORDER PARTS EVEN THOUGH I TOLD THEM WHAT IT WAS COMING IN FOR. AN EXHAUST BRACKET, A NEW HOOD RELEASE CABLE AND 1 DIESEL ISSUE, WHICH COULD REQUIRE PARTS- YES ..... ABSOLUTE xx. NOTHING HAD BEEN DONE. NOT ALL THOSE ISSUES ARE DIESEL SPECIFIC!! WHAT A WASTE OF A DAY! WILL NOT RETURN!!!