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Appreciated - Cor
The service manager got back to me to help make things right after what felt like was a negative experience. After A good phone call, the manager showed why Koch is a good choice, his care and understanding for the situation was greatly appreciated .
Excellent customer service. - Golyath33
My 2011 Edge had a very difficult to diagnose issue, but the service team was relentless and determined to find the problem. And they did.
They fixed it and made the vehicle like new again.
Thank you all at Woodridge Ford service department.
Family!! - ShonWest
Felt like I was family they treated me so fair even though I was a risk with credit issues, they are caring loving people all of them that work at this dealership. Went above and beyond the service that was needed. I will forever be grateful, and I will be telling Everyone about this dealership!!
Go get a new vehicle and get a new family too:)
Feeling so grateful and blessed!
Purchased a new ford explorer - GordieandPattie
I had a new 2019 for explorer on my door steps.
Thanks to Cole and Jody for the awesome work you did for us, so I could take my mom comfortably to an appointment in Regina.
Thank you Big M Ford
Total rip off when it comes to trade in - Insultedrancher2019
Went to buy a truck from these guys and had the deal all done till it came to the trade in value. I know a person isn’t going to get what the vehicle but to be offered half of what it’s worth was a huge insult.
The sales manger and a bunch of the sales guys don’t even know anything about they are selling, except for what they read in the sticker.
Will never deal with them total waste of time
Nightmare service - MS
I made app to have tire swap. Keep in mind I have 2 sets of tires on rims so 20 minute job. I took truck in 9 am. Advisor said should be done by 3. Had ride home. Time was 5 pm and no call. I called advisor and no call back around 4. I took Taxi myself and got there 515 pm. Advisor already went home. My truck was never looked at. Lost an entire day and they forgot. Wow. xxxx service. Keep in mind I bought 2 cars from this dealer and did all my service with them for 6 years and had my tires I. Storage with them. I ended up picking my tires up from storage and left at 6 pm. No call back, no refund or even a basic apology. I will never attend another Ford Dealer again.
A great dealership all around - Rick
We always get treated like family at Hansen. We always receive a warm welcome from Mark and April in sales. Nicole and Grant in service go above and beyond. Kayla in parts is always friendly and helpful. We always feel welcome at Hansen Lincoln Ford.
Quick service and fair negotiations - Marles
Dealt with Nic at Ford and he was eager and willing to show me all the Rangers. Hooked me up with one that ticked all my boxes and drove to another province to get it for me. Overall a really good experience
doesn't Recommend. Worst place I have ever dealt with. - Grace
We brought a new used car at Okotoks Ford Lincoln. The vehicle smells very strong of dusty/Musty when we turn the Air Conditioning on. Because we just got this car and this car is under warranty from the dealer so we came back to ask for a help to remove the awful smell. An employee member from this store also drove this car down the road smell the same. Then they did give a help X2 but they didn't tell us where the problem come from. They said they don't know. The problem reoccurred again after one week got help from the store. We were so frustrated. We tried to solve the problem our self. We did google search and got the answer. according to the internet is the bacteria growing inside the vents that's making that dusty/musty smell, deep inside the air-conditioning system. So, we followed their direction used the spray-bacteria killer and it worked well. The smell was gone. However, after one and a half week the smell came back again. Since we have already known where is the smell come from and also our car is still under warranty from the dealer so we decided to come back to ask them give the air-conditioner a good clean up because they have the professional tool. Unfortunately, they refused to give a help.
Worst place I have ever dealt with and I will not shop and service our vehicles at Okotoks Ford and would not recommend to anyone!
( Mike and Jill were nice employee. I couldn't remember the name of the employee who was rude to us because I was shocked by his rude behavior)
Get your Mechanics Trained - JasonF
I've been in here multiple times, First time was to get the code for the door on my truck and they said they needed to take it for an hour and charge me $100. Google told me to go to a spot on my truck that took 4 mins to get the code for free. 2nd time was getting a car for my sister...... Man I never been so stressed, Clueless salesman's, Not friendly at all, and when it came to getting the car they didn't want to fix the roof cover that was hanging down, said it was going to cost $2200 to fix it. Ended up getting it fixed and buying the CRV but man I never been so freaking mad leaving a Dealership. 3rd time was getting the warranty work done on my Truck. I purchased it through Scott Subaru and I am thankful i did. Got the Extended warranty with it and when the term was at the end i got them to inspect it and send it in for work. Well they brought it here to have the Turbos looked at. All they did was water pump and a solenoid, ok... what about the oil in the turbo? They sent it back to Subaru not touching the Turbos... it was Subaru that checked it over multiple times and had them check multiple things otherwise MGM wouldn't have gave to cents about the well being of my truck. Ended up getting a lot of work done rather then the 1/3rd they initially fixed. Thanks for caring.
Stay away from this place.