In my opinion Big M does not honor warranty, thereby elimating any involvement by Ford Canada as Ford only gets involved with problems on a warranty level. My story is
I bought a brand new 2011 F-150 Lariat in Jan of 2011. From day 5 of ownership I have taken it to the dealership because it vibrates and has a body jarring bang when put into reverse. Big M found nothing wrong. Then at month 3 the paint started to fall off in sheets, Big M said not warranty because I drive on gravel roads, at month 4 Big M decided to paint it but not under warranty, again no way to involve Ford Canada. In November 2011 my front passenger hub was destroyed and left me sitting on side of the road. Towed to Big M again not warranty was told it was "willful damage" caused by over torquing the lug nuts. Like I did that on my own. Big M was the only ones to touch the front end when they took the front wheels off trying to determine cause of vbration. They charged me $750 to fix front hub again not warranty. I then took my truck to the other dealership in town and they found issues with the front tires received pro rated warranty on my tires but still cost me $400+ to replace tires. Would have been fully covered if found within 20,000km but since Big M can never find anything warranty it was not found until 37,000. So far on a truck that is barely a year old with 200,000 kms of extended warranty I have paid over $1100 in repairs. Have fought with Ford Canada only to have them do nothing. So don't buy a Ford they will rip you off and laugh at you while doing it. I have owned a ford for the better part of 30years will never own one again. FORD SUCKS, THEIR DEALERSHIP BIG M STEALS FROM THEIR CUSTOMERS AND THEY SUCK TOO. REMEBER THIS IS MY OPINION AND MY EXPERIENCE.