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Vaughan Chrysler - Service Centre

3.2

17 Lifetime Service Reviews

1 Auto Park Cir, Vaughan, Ontario L4L 8R1

17 Reviews of Vaughan Chrysler - Service Centre

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June 18, 2019

"The service centre at the Vaughan Chrysler is the worst."

- TSimpson

They talk to you like you are disturbing their space. They don't ask questions that need to be asked so you will have to do your research before visiting. They do ask who you were speaking to on the beginning phone call as they don't believe what you say they said. "Hey you, your car is ready." They charge more than full retail price on parts. They don't want to talk to anybody after 3:00pm so go well before that time in the day. On one occasion I was told that a Windshield Washer Nozzle Kit would be $57 installed and they would have to order the part. Instead they added $40.00 plus $4 misc. charge for a total of $101 before taxes. I know its that much money as far as car repairs cost but that little piece a plastic and sealer ring cost maybe about $3. Man did I ever get suckered and with terrible treatment to boot. I have tried dealing with Vaughan Chrysler multiple times over the years and always leave feeling like they were the customer and and I was the customer (non) service reps. PLEASE DO NOT SUPPORT THESE PEOPLE WITH YOUR WALLETS.

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Recommend Dealer
No
Employees Worked With
It is always managers that has the responsibility for customer service.
March 14, 2019

"Always A Pleasure "

- JServ

I recently took my Jeep to Vaughan Chrysler to get serviced and Christine at the service desk was amazing. I was told they would have to keep my vehicle for a few days but to my surprise, I had it back the next day. She did not disappoint. Thank you for the great customer service!😁

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christine
February 05, 2019

"Efficient"

- Rob123

Third visit here. Second visit was a fix of an insurance job. Carstar could not fix the knocking noise in the front axel while turning despite returning multiple times. Brought it here(Vaughan Chrysler) and they found the issue and fixed it properly THE FIRST TIME. I had a issue on this last visit, Victor and Adriano took care of it quickly. Overall I was pleased.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christina
November 30, 2018

"Service appointments take way too long "

- amy2393

Bought my car here a couple years ago. The people are super friendly and nice, but the service wait is SUPER LONG. The few times I have had my oil change done here, I always scheduled 8 am and did not receive my car until 1130am/12pm. This is why I don’t change my oil here anymore. Recently got my winter tires changed and same issue, dropped it off at 8 am, given I was the second car in line, and still didn’t get it back until 130pm!!!! ITS RIDICULOUS. I’ve gone to other locations (Newmarket), so easy 45 minute oil change and about 1/1.5 hour tire change which is reasonable. I really recommend you either stop overscheduling appointments or start overscheduling employees. I spend my entire day just waiting at the dealership and if I shuttle home, then I’m stuck there unable to get errands done because it takes all day to simply change tires or get a little oil change done.

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Recommend Dealer
No
Employees Worked With
Heather
November 22, 2018

"After service got my car back with a busted dash cam"

- George

Not only did I email the service rep once I drove off the lot that my dash was removed and top frame was busted I emailed the general manager And so far 10 days and counting no response Great service but no care for personal property That’s too bad Times have really changed

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No
Employees Worked With
August 01, 2018

"Great experience!"

- Gabrielle.middleton

Albano was really great, he helped me find the car I really wanted and considered all of my wishes. I love my car, and the service here was amazing! Highly recommend this dealership.

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Yes
Employees Worked With
July 31, 2018

"horrible"

- cam

Have a fleet of 15 dodges tried to book a service and they said the wait is a week and a half for a simple service, hopefully you're car never breaks down and you need it back up and running.

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Recommend Dealer
No
Employees Worked With
Aug 20, 2018 -

Vaughan Chrysler responded

We do not have any record of you servicing your fleet at Vaughan Chrysler. Please contact our service manager Adriano Porcarelli to discuss this review.

February 05, 2018

"we got what we want"

- jin

Albano is a very very nice, friendly and patiently. Originally, we were looking a mandarins speaking dealer. However, because of his patient and friendly, my husband and I decided to choose Albano as our dealer. He makes me feel he puts his client at the 1st place, always think about his client. And try his best to satisfy the client's need. We are highly highly recommend him to anybody.

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Recommend Dealer
Yes
Employees Worked With
July 31, 2017

"2nd visit - not impressed"

- Unhappy with Fiat service at Vaughn Chrysler

Visited early July for an indicator light on my Fiat500x - part required - told 3-4 days - it's now July 31st - no call no follow-up. Chrysler should have never taken Fiat service over - time to call the dealership owner again - not impressed at all with the service

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Recommend Dealer
No
Employees Worked With
Sedrick
Sep 02, 2017 -

Vaughan Chrysler responded

Please call John Bianchi our service manager at 905-850-7879. We don't have any contact information for you and we would like to correct the problem that you are having with our service/parts department.

March 22, 2017

"After sales service stinks"

- 300C customer

Over the oast few years I purchased six (6) cars from Vaughan Chrysler. The fifth was a Comanche 4X4. It was finally traded in for a Chrysler 300C since this car had problems with the 9-speed transmission. Several times I brought it back to correct these problems.When ever I picked it up I was told that everything was OK now. With the 300C the seat heating does NOT work. The car was in twice and every time I was told the problem was solved. They try to make you look like an idiot. The service manager cannot be reached by phone. There is a answering machine where one can leave a message. However, you will not get a call back. This company does not have the capability to service the products they are selling.

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Recommend Dealer
No
Employees Worked With
1
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