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Vaughan Chrysler - Service Centre

4.0

23 Lifetime Service Reviews

1 Auto Park Cir, Vaughan, Ontario L4L 8R1

23 Reviews of Vaughan Chrysler - Service Centre

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June 30, 2020

"Service for my Fiat"

- catbricker64

I received excellent service from this location. The Service Mgr Adriano was extremely professional and courteous and made sure my experience was positive! Would recommend!

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Yes
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March 04, 2020

"I bought two cars from Mr Paul Roccatani, while he was at..."

- DERRICK OMOROSE

I bought two cars from Mr Paul Roccatani, while he was at Seven views Chrysler. He informed me of his new place VAUGHAN CHRYSLER, so I decided to move with him, because he is the BEST SALES MAN ever. He goes above and beyond to make you get what suits you and what you want. Therefore, when my car was due for service, I contacted Paul, who handed me over to HEATHER. I must say without mincing words, that HEATHER is the best when it comes to car services. She'll handle your car perfectly well, and explain in details all you need to know. You also get a FREE CAR WASH, if the weather is good. I therefore recommend VAUGHAN CHRYSLER, for all your car enquiries and services. For sales please ask for Paul, and for service, Heather is your best shot. Thanks Paul, for bringing me to Vaughan Chrysler. SATISFIED and HAPPY customer. DERRICK OMOROSE 😎 This is real and not fake review. You can confirm from your records. CJEP-041 GRAND CHEROKEE JEEP. Serviced on Monday February 24th 2020. The price was good, compared to where am coming from . Many thanks to Paul. I have also recommended VAUGHAN CHRYSLER to my friends.

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Yes
Employees Worked With
HEATHER @ SERVICE, Paul Roccatani
January 22, 2020

"Great customer service. Thank you to Domenic Mirabelli..."

- spaggs

Great customer service. Thank you to Domenic Mirabelli and Jamie Lee and all the staff at Vaughan Crysler for all they’re help and customer service. I strongly recommend buying a vehicle at Vaughan Chrysler!

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Yes
Employees Worked With
November 24, 2019

"Customer Service "

- jenn.papeo

This was my first time at this dealership. I took my Jeep n for service and and from the time I walked in to the time I was waiting and left. The customer service was great! I have been to another Chrysler dealership and I never received the service I got here from them. I would highly recommend this dealership.

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Yes
Employees Worked With
Service Manager and I think her name was Heather in Service.
November 06, 2019

"No words can explain on how excellent the customer..."

- Deb

No words can explain on how excellent the customer service towards me by Onur was this week, when I decided to take on a Jeep Saraha. Onur is one of a kind and a keeper if you need that pick me up customer service. Ken was a cool person and one of a kind in finance.

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Yes
Employees Worked With
October 22, 2019

"Fiat Service"

- John

Just had my FIAT serviced and again was pleased to be treated in a professional manner. Always take my car to dealership.and have it worked on by their mechanics. Willing to drive from.Barrie to have my car looked after.

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Yes
Employees Worked With
June 18, 2019

"The service centre at the Vaughan Chrysler is the worst."

- TSimpson

They talk to you like you are disturbing their space. They don't ask questions that need to be asked so you will have to do your research before visiting. They do ask who you were speaking to on the beginning phone call as they don't believe what you say they said. "Hey you, your car is ready." They charge more than full retail price on parts. They don't want to talk to anybody after 3:00pm so go well before that time in the day. On one occasion I was told that a Windshield Washer Nozzle Kit would be $57 installed and they would have to order the part. Instead they added $40.00 plus $4 misc. charge for a total of $101 before taxes. I know its that much money as far as car repairs cost but that little piece a plastic and sealer ring cost maybe about $3. Man did I ever get suckered and with terrible treatment to boot. I have tried dealing with Vaughan Chrysler multiple times over the years and always leave feeling like they were the customer and and I was the customer (non) service reps. PLEASE DO NOT SUPPORT THESE PEOPLE WITH YOUR WALLETS.

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Recommend Dealer
No
Employees Worked With
It is always managers that has the responsibility for customer service.
March 14, 2019

"Always A Pleasure "

- JServ

I recently took my Jeep to Vaughan Chrysler to get serviced and Christine at the service desk was amazing. I was told they would have to keep my vehicle for a few days but to my surprise, I had it back the next day. She did not disappoint. Thank you for the great customer service!😁

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Yes
Employees Worked With
Other Employees : Christine
February 05, 2019

"Efficient"

- Rob123

Third visit here. Second visit was a fix of an insurance job. Carstar could not fix the knocking noise in the front axel while turning despite returning multiple times. Brought it here(Vaughan Chrysler) and they found the issue and fixed it properly THE FIRST TIME. I had a issue on this last visit, Victor and Adriano took care of it quickly. Overall I was pleased.

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Yes
Employees Worked With
Other Employees : Christina
November 30, 2018

"Service appointments take way too long "

- amy2393

Bought my car here a couple years ago. The people are super friendly and nice, but the service wait is SUPER LONG. The few times I have had my oil change done here, I always scheduled 8 am and did not receive my car until 1130am/12pm. This is why I don’t change my oil here anymore. Recently got my winter tires changed and same issue, dropped it off at 8 am, given I was the second car in line, and still didn’t get it back until 130pm!!!! ITS RIDICULOUS. I’ve gone to other locations (Newmarket), so easy 45 minute oil change and about 1/1.5 hour tire change which is reasonable. I really recommend you either stop overscheduling appointments or start overscheduling employees. I spend my entire day just waiting at the dealership and if I shuttle home, then I’m stuck there unable to get errands done because it takes all day to simply change tires or get a little oil change done.

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Recommend Dealer
No
Employees Worked With
Heather
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