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ToyotaTown
London, ON
6,748 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,748 reviews
August 22, 2019
Disappointed I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with 33K km, especially after purchasing both "EXCLUSIVE ADVANTAGE CLUB PREFERRED BENEFITS" and the "PLATINUM EXTRA CARE PROTECTION" The focus appeared to be on performing billable/non-warranty services, stating that if I declined the service it would void future warranty claim. (i.e a cash-grab) This is something I would have expected from a lube shop, not TOYOTATOWN. More
by LEA2018
Employees Worked With
Amanda Krug
Helpful August 22, 2019
Super helpful and super service I gave this rating because Gwen, Vlad and Rita Were all super personable, knowledgable and very Helpful. I had a great experience.its nice knowing I gave this rating because Gwen, Vlad and Rita Were all super personable, knowledgable and very Helpful. I had a great experience.its nice knowing That you have a trusted company to deal with.Thank you Toyota for your service. More
by Jen
August 21, 2019
Toyota Town London , Ontario Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sa Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sales technique for me. He showed what the Toyota product could do and let you make up your mind without added pressure. All in all a good expey More
by Rav4
August 21, 2019
Great service, great experience! Gwen was helpful, friendly and knowledgeable. She put us at ease right away and had thoughtful and complete answers for any questions we had. When it Gwen was helpful, friendly and knowledgeable. She put us at ease right away and had thoughtful and complete answers for any questions we had. When it cane time to “sign on the dotted line”, we got the same warm, informative session with Tony. I would highly recommend both for your car shopping needs. My husband and I walked away completely satisfied one day, and shortly after drove away in our brand new C-HR, which we absolutely love! More
by GingerT
August 21, 2019
Exceptional service..... “THEY ROCK”! As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 t As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 tundra! ........ and for those who haven’t experienced the exceptional customer service from rob..... please go see him!..... I have to say the whole service department at Toyota the pit crew guys ;-) all the tech‘s fantastic job..... I feel good leaving the dealership when work on my truck is done! More
by Frank the Italian guy!
Employees Worked With
Robert Dako, Joe Moniz
August 19, 2019
Professional, kind and courteous service Very quick and efficient. Friendly, funny and outgoing! Very knowledgeable and explains everything very well.I felt in very good hands with Helena. Ke Very quick and efficient. Friendly, funny and outgoing! Very knowledgeable and explains everything very well.I felt in very good hands with Helena. Keep up the good work! More
by Hugalicious
Employees Worked With
Helena Vrabec
August 19, 2019
Outstanding Service I had a problem with my trucks electrical wiring. ToyotaTown installed a wiring harness for my trailer that failed. I asked them to fix it and they I had a problem with my trucks electrical wiring. ToyotaTown installed a wiring harness for my trailer that failed. I asked them to fix it and they did. More
by meatwagon2016.
Employees Worked With
Helena Vrabec
August 19, 2019
Excellent customer service Shawn was very friendly, knowledgeable and helpful. He made me feel very comfortable and the Toyota team are the best in the business. Thank you to Shawn was very friendly, knowledgeable and helpful. He made me feel very comfortable and the Toyota team are the best in the business. Thank you to everyone for a wonderful experience. More
by Susan Connolly
August 19, 2019
very helpful on getting just what I wanted Geordie was so helpful and showed us many different options to suit our needs ,he really knew what he was talking about ,we love our 2020 Toyota Corol Geordie was so helpful and showed us many different options to suit our needs ,he really knew what he was talking about ,we love our 2020 Toyota Corolla xse More
by ryker
Employees Worked With
August 17, 2019
Professional, courteous service! The service department seems like a very efficient, well oiled machine staffed by friendly and helpful people. Both Helena (service consultant) and G The service department seems like a very efficient, well oiled machine staffed by friendly and helpful people. Both Helena (service consultant) and Gord (shuttle service) were exceptional. More
by LaVoz
Employees Worked With
Gord - shuttle service, Helena Vrabec
