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ToyotaTown
London, ON
6,743 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,743 reviews
August 25, 2019
H&C in a new RAV4 Brian Williams was awesome! He was professional and personable. He was attentive to our needs, and provided great customer service. He got us into a R Brian Williams was awesome! He was professional and personable. He was attentive to our needs, and provided great customer service. He got us into a RAV4 seamlessly. Thanks Brian! More
by H&C RAV4
Helpful August 25, 2019
Helpful service Brought my vehicle in for service before we were planning to go on a road trip. Peter greeted us quickly when we arrived and thoroughly went over what Brought my vehicle in for service before we were planning to go on a road trip. Peter greeted us quickly when we arrived and thoroughly went over what our vehicle was due for at the current mileage. Very happy with our Toyota. Thank you! More
by Rav4owner
Employees Worked With
Peter Engelmanas
August 24, 2019
Excellent service Brian explained every thing excellently Great customer service should always be recognized Brian Williams did an excellent job as he went beyond to provide a great and excellent experience. Great customer service should always be recognized Brian Williams did an excellent job as he went beyond to provide a great and excellent experience. The test drive was excellent as you showed my wife and every thing about the car hopefully I remember all the buttons Thanks again for your excellent service D @ L More
by Carguy
Employees Worked With
Brian Williams
August 22, 2019
Super helpful and super service I gave this rating because Gwen, Vlad and Rita Were all super personable, knowledgable and very Helpful. I had a great experience.its nice knowing I gave this rating because Gwen, Vlad and Rita Were all super personable, knowledgable and very Helpful. I had a great experience.its nice knowing That you have a trusted company to deal with.Thank you Toyota for your service. More
by Jen
August 22, 2019
Disappointed I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with 33K km, especially after purchasing both "EXCLUSIVE ADVANTAGE CLUB PREFERRED BENEFITS" and the "PLATINUM EXTRA CARE PROTECTION" The focus appeared to be on performing billable/non-warranty services, stating that if I declined the service it would void future warranty claim. (i.e a cash-grab) This is something I would have expected from a lube shop, not TOYOTATOWN. More
by LEA2018
Employees Worked With
Amanda Krug
August 22, 2019
Service Visit Service Consultant Helena provided us with knowledgable and helpful advice on what was needed to be done. She made me aware of the best options for ou Service Consultant Helena provided us with knowledgable and helpful advice on what was needed to be done. She made me aware of the best options for our Rav 4 . I appreciated her explaining how my service appointments work, explaining what a 1,2,3 Service appointment entailed. She also checked to make sure I was up to date on our preventative maintenance stuff, that I want to be proactive on ! Thanks again sincerely Steve and Shelley More
by Steve and Shelley
Employees Worked With
Helena Vrabec
August 22, 2019
Excellent Customer Experience! Great customer service should always be recognized! Justin Maki went above and beyond to provide a great experince. All the information I required was Great customer service should always be recognized! Justin Maki went above and beyond to provide a great experince. All the information I required was answered clearly. The test drive provided me with a better picture of what I want and need thanks to Justin Maki explanations and knowlege of the different features available! 100% Recommended! More
by jzapata
Employees Worked With
Justin Maki
August 21, 2019
Great service, great experience! Gwen was helpful, friendly and knowledgeable. She put us at ease right away and had thoughtful and complete answers for any questions we had. When it Gwen was helpful, friendly and knowledgeable. She put us at ease right away and had thoughtful and complete answers for any questions we had. When it cane time to “sign on the dotted line”, we got the same warm, informative session with Tony. I would highly recommend both for your car shopping needs. My husband and I walked away completely satisfied one day, and shortly after drove away in our brand new C-HR, which we absolutely love! More
by GingerT
August 21, 2019
Exceptional service..... “THEY ROCK”! As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 t As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 tundra! ........ and for those who haven’t experienced the exceptional customer service from rob..... please go see him!..... I have to say the whole service department at Toyota the pit crew guys ;-) all the tech‘s fantastic job..... I feel good leaving the dealership when work on my truck is done! More
by Frank the Italian guy!
Employees Worked With
Robert Dako, Joe Moniz
August 21, 2019
Toyota Town London , Ontario Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sa Pedram Ebrahimi was very helpful when we purchased a car from Toyota Town. Car buying is usually stressful but he wasn’t pushy which was the proper sales technique for me. He showed what the Toyota product could do and let you make up your mind without added pressure. All in all a good expey More
by Rav4
