"Amazing experience "
Toyota town made my car buying experience super easy and comfortable. Both the Geordie and Andre were up front and took the time to be completely transparent, making sure I understood everything.
I recently found myself in a position to trade in two cars. Justin worked very hard to handle this unusual situation and make a very fair deal. My deceased husband had purchased a car from him in the last two years and had a positive experience with him. So I felt comfortable approaching him with the concept of trading two cars. He was accessible and took the time to explain everything to me allowing me to make my own decisions. I used to buy my cars outside the city but I think that will not be necessary any longer. I found ToyotaTown to be a very welcoming dealership, very accommodating and all the employees I had any contact with were more that willing to help.
"New vehicle lease "
Dealt with Andre today who took care of a new lease for me for my 2020 Tundra wow awesome service made the the procedure painless and easy he is a true professional. .
"As my first experience leasing a vehicle I was amazed at..."
As my first experience leasing a vehicle I was amazed at how smooth and straightforward the process was. Geordie was an outstanding salesperson he was knowledgeable and personable.
"Received our new Corolla today."
- Helen Sanderson
I cannot speak more highly of the service we received from ToyotaTown, London through Ken Yates. The process could not have been made easier. Our car was delivered to the door, number plates placed from our old to new, new features were demonstrated and paper work completed on the spot! We are thrilled with our new Corolla and feel that we have a great deal. I think that this is our fourth lease through Ken Yates at Toyota Town and his service has consistently been excellent. Thank you Ken.
"Had a very good experience buying my Toyota C-HR at..."
Had a very good experience buying my Toyota C-HR at Toyotatown. Staff were very accommodating and I would certainly recommend others to go to this dealership!
"If I didn't know what I wanted and needed, I wouldn't have i"
- Jenn D
Our salesman (Bob or Robert) barely knew the products available, unfortunately. He did not know answers to almost all of my questions and continually had to leave to find answers. The staff at the customer service desks were polite and friendly. When I picked up my vehicle, it was not provided with a few items I was promised, including a full tank of gas. I was given a "we owe you" slip with a couple of those items, including a bug deflector. No worries, we thought. We dropped it off and at the end of the day, when it was to be picked up, it was deemed "ready" , yet no more fuel in the tank, no bug deflector and the repairs still not addressed! We had to go to the service coordinator to actually get results. The internal communication is lacking, I think. I bought my other vehicle here in 2011 and was very happy with the service at that time. No sure what has changed.
"Great customer service "
Customer service was great from everyone I encountered. They took the time to listen to what I was looking for. Shawn was super friendly and not pushy. Test drove an Avalon a week before purchasing the Venza and they did a great follow up with me to see how I felt about the car, but never seemed pushy about it.
I think that is what I appreciated about Shawn and all the staff is that they didnt try to push you into something.
They gave a fair price for my trade in.
When it comes time to replace my “new to me” Venza I will def be going to this dealership first.
Thanks for a wonderful experience Toyota Town
"Very satisfying and pleasant. "
Gwen Jones, who I have dealt with twice previously, was extremely knowledgeable of the vehicle I was interested in buying. Her friendly and professional manner was very much appreciated. She was very thorough with all the purchase details.
"Knowledgeable and friendly "
- Frick 58
Sylvia was very knowledgeable and pleasant to deal with didn’t try to oversell me . She knew what I wanted and the price I wanted to spend. I would come back to her again and again