Toyota On the Park - Service Centre

Excellent service when we bought our RAV4 and excellent service when we brought it in for service. A couple of items required fixing and were covered by warranty. service when we brought it in for service. A couple of items required fixing and were covered by warranty. More

On Oct 3rd, 2020, I took my car for service, and when they finished, a staff person went to sanitized my car, and scratched the dashboard on 2 places. I went back the same day and reported it to Amanda, they finished, a staff person went to sanitized my car, and scratched the dashboard on 2 places. I went back the same day and reported it to Amanda, she told me right away that they do not touch the dashboard. I asked for a solution, and she said that she will let the service manager know about the issue, to be reviewed a new appointment An appointment was set up for Oct 13, and when I presented my complain to Mr. Ng, he told me that he was informed about the issue and that no one from his team cleaned and scratched the dashboard. I clarified thay this happened there, and at the end of the discussion he kept implying that I was a liar, and that I scratched the dashboard myself. This is not the proper way to deal with a customer issue, by just denying responsibility right away, and implying that I'm a liar. More

She is very professional. Excellent communication. Very responsive. I wish all staff of Toyota on the park work like her. She is one of the best. responsive. I wish all staff of Toyota on the park work like her. She is one of the best. More

The Dealership has a couple of huge assets like Alisha and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is and Hon which are very helpful and understanding. the head Mechanic Jack is one of the assets. giving a ride to your residence or work and pickup is very efficient. Car rental is on-site which is very convenient. I am very comfortable doing my services there. More

Fast and knowlegdable response from Mario as always This Fast and knowlegdable response from Mario as always This is not my closest Toyota dealership but I bring my vehicle here due to the service departme Fast and knowlegdable response from Mario as always This is not my closest Toyota dealership but I bring my vehicle here due to the service department. More

They really care for their customers! I can't say enough about Service Manager Mario Ng who went above and beyond today to help me with a dead battery while I am stuck in the USA with the I can't say enough about Service Manager Mario Ng who went above and beyond today to help me with a dead battery while I am stuck in the USA with the border closed. CAA refused to help as I wasn't present with the car. Toyota on the Park is my dealership of preference...thank you! More

Staff (Amanda) attentive and courteous and very helpful in recovering my cell phone left in the shuttle. Prompt, too. I am a long time customer. in recovering my cell phone left in the shuttle. Prompt, too. I am a long time customer. More

Alisha is great to work with. I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully exp I have had up to four Toyota family vehicles at a time being serviced by Alisha. She is always extremely professional and takes the time to fully explain what the issue is. What I really appreciate is that I do not feel that I am being up sold. Over the years I have developed a trust that is very unusual in a dealer setting. The whole service team for the most part is very good however Alisha is an all star. More