Southbank Dodge Chrysler LTD

I had issues with the ABS brakes on my 2018 Jeep Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in Wrangler. After a few minutes Tyler Parker who worked meticulously at finding what the problem was and after a few visits he achieved excellence in customer service and a true appreciation for my frustrations. More

Incredible service team- honest and dependable. Brent and his service team have always provided me with excellent service. Brent and his service team have always provided me with excellent service. More

The service and attention that I received yesterday and every time that I have been there deserved the highest rating possible. My service advisor Dan was so helpful and attentive and I certainly appreciat every time that I have been there deserved the highest rating possible. My service advisor Dan was so helpful and attentive and I certainly appreciate his help and advise More

The service was great and on time . they called me with details that needed to be replaced. they called me with details that needed to be replaced. More

We found ourselves at Southbank Dodge in September 2022 after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purch after spending hours online trying to source the perfect vehicle to support our vanlife retirement ambitions. Having had no luck, we decided to purchase directly from the dealership. Our initial purchase experience was seamless, and we started our 4-8 month wait. And we waited. And waited. And waited. I should mention here that each time I popped in to the dealership for information, I was greeted courteously and professionally. Fast forward to September 2023. Global supply chain issues continued to be a problem. Worse still, somewhere along the way our order had been cancelled! Mike Thomas called and apologized personally for the error, even though it wasn't his, and vowed to make it right. Reordering with Mike was a breeze. He's forthcoming and honest, and isn't in to pushy upselling tactics. He promised to keep us informed about where things were at, and he did (when we were assigned a VIN, when the van went in to production etc). I think Mike was almost as excited as we were when our "baby" finally arrived. Pick up was fast and straightforward, and the requisite after sale meeting wasn't overly pushy. Holly and Mike were generous listeners to our upfitting plans, and took new owner photos for posterity. We'll bring our baby back to Southbank Dodge for service and look forward to seeing our new friends on our visits. Thanks Mike and all the Southbank Dodge crew for a great experience! More

Service was great. People were extremely friendly and took the time to listen to any issue I had. People were extremely friendly and took the time to listen to any issue I had. More

Great service, quality people, thank you very much for taking care of business in a very professional manner. taking care of business in a very professional manner. More

Great place to purchase or service a vehicle. Friendly and helpful staff. No regret’s in placing my business here. I recommend South Dodge to anyone. Friendly and helpful staff. No regret’s in placing my business here. I recommend South Dodge to anyone. More

The sales person, Hayley-Ann, was terrific, a good listener, understanding of our situation and wishes and considerate of our wants and needs. The sales “managers”, not so much. We got a good deal listener, understanding of our situation and wishes and considerate of our wants and needs. The sales “managers”, not so much. We got a good deal in the end thanks to the patience and understanding that was established at the beginning. More

My husband and I visited this dealership today with our 9 month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted w month old daughter, in search of a second vehicle. We worked with Wesley, who was very professional, polite, and personable. Had we only interacted with Wesley, our rating would have been 5 stars. However, one of the managers, Molly, completely ruined our experience due to her rude, condescending attitude and lack of professionalism. We had already been at the dealership for one hour and had to leave (as our visit was during our lunch break and we had to get back to work, mind you, we also had our baby with us) which Wesley was aware of, and respected. Molly on the other hand flat out told us that she would not be quoting us the vehicle we were interested in unless we went outside to look at it. My husband was already familiar with the car, and was happy making a deal so long as the car was priced out for us. She refused to price out the car for us, because we didn’t have the time to go outside and look at it. Without us looking at it, she would not price it for us. She said “I’ve had a lot of potential clients ask me to do this, and have not made a deal. If you’re serious about the car by looking at it now, then I’ll have it priced out for you.” We were willing to make a deal with Wesley, however, after our interaction with Molly we’d rather take our business elsewhere. More