Peel Chrysler Jeep Dodge RAM

Not Impressed My experience was not very good. I was just doing some preliminary investigation to see what was on the market and for what price, when Rocco approac My experience was not very good. I was just doing some preliminary investigation to see what was on the market and for what price, when Rocco approached me. Initially he was very helpful. As I prepared to leave though he really wanted to make a deal and suggested a much lower price to get my attention - which he did. But then when he wrote up the offer he added about $1000 in additional costs which I objected to, so he revised it to the price he had originally suggested, and (you guessed it) the offer was declined and I received a counter-offer for $1000 more. We settled on splitting the difference and then agreed on a date and time for me to pick up the vehicle. I arrived at the agreed-upon time and date, and Rocco was not immediately available. When he did show up, he quickly greeted me and then started rushing around making arrangements - it was obvious the car was not ready yet. I saw him go out with a set of license plates (obviously for the car I had purchased) and then a few minutes later he came back inside and gave me a song and dance about the wash facility now being off site and they weren't quite finished with the pre-delivery clean-up and needed another 20 minutes. So I took a walk and after half an hour I came back but of course the vehicle still wasn't there and once again Rocco was nowhere to be found. When he finally re-surfaced (this is now about an hour after the time we had initially agreed on) he made a phone call and then told me they were just drying the vehicle and would be here in about ten minutes after filling it up with gas on their way back to the dealership. Well that 10 minutes turned into another half hour, and then when they finally arrived I noticed the radio antenna was still missing (I had pointed that out during the initial viewing and was told that would be corrected during the pre-delivery service). When I pointed this out to Rocco, he got a replacement from Service, but was unable to screw it in, since the old antenna had been broken off, and the broken stud was still in the housing. He told me I would have to book an appointment with the Service department to deal with this. I told him to just give me the antenna and I would deal with this myself. I then asked for the keys and was given one set. When I asked for the second set, Rocco went inside to look for them and then advised there was no second set - too bad. To which I responded this was unacceptable and I would need a second set. Rocco's position was that this is a used car, and we hadn't talked about # of keys, so this was perfectly OK. My response was - we also didn't talk about the spare tire, but I trust it has one, doesn't it? I don't know how he thinks I could be happy with one set of keys, and for a dealership to get a second set it's very simple, so I didn't see why he couldn't simply rectify the situation by offering to get the second set for me - but he refused, on the basis I had paid so little they had no profit margin left and the costs of keys would be coming out of his commission. I did not accept this and finally he offered me a $100 discount in lieu of the second set. I told him I wasn't happy with this but accepted the $100 since he was unwilling to do anything else for me. (I'm sure the dealer cost for a replacement key is less than $100 and I would have been far happier with that kind of follow-up to ensure my satisfaction). At any rate I finally left about 2 hours later than planned, only to discover five minutes down the road that the gas tank was EMPTY!! I had been charged $85 for fuel (I had no choice with this - it was added to the bill without discussion) but the tank was still empty. So I quickly returned but Rocco was again no-where to be found. I was getting impatient now since the afternoon was wearing on and now I faced the prospect of rush-hour traffic, so thankfully Bruno noticed I was anxiously trying to get some attention and after I explained the situation to him he promptly credited me the $85 I had been charged for fuel. I then left again and the first stop was to fill the tank, which costed me $65. I drove the vehicle home, repaired the antenna (which took me about 10 minutes) and over the next few days discovered a couple of other issues as well (heat wouldn't shut off on passenger side, and annoying rattle underneath car at highway speeds), but given my delivery experience, I fixed these issues myself rather than return to the dealership. So although Bruno was helpful and did his best to make things right, the overall experience was completely unacceptable and I would NEVER refer my friends to this dealership. More