Ontario Chrysler Jeep Dodge Ram

Quick and enjoyable experience ! I visited Ontario Chrysler after initially purchasing a pre owned Jeep Grand Cherokee from (Matthew Parro) in 2018. I was given the opportunity to br I visited Ontario Chrysler after initially purchasing a pre owned Jeep Grand Cherokee from (Matthew Parro) in 2018. I was given the opportunity to browse and test drive the different models available and provided some beneficial information from John Walker. With no pressure I left and continued my research amongst the internet and came back to John a week later for my purchase. Had my vehicle ready in one day! All staff were courteous and kind and I will refer more business their way without a doubt. More

Poor Service After the Sale Purchased a used 2016 Dodge Grand Caravan in June, it was advertised to be in great shape, under 80,000km. They bent over backward to make the sale. Purchased a used 2016 Dodge Grand Caravan in June, it was advertised to be in great shape, under 80,000km. They bent over backward to make the sale. For 1st month we rarely used it other than for short shopping trips as my wife was not working. Took it on a trip north and noticed the temperature gauge climb well above center after about 20 minutes of stop and go driving. Than also noticed it was leaking oil. I dropped in at dealership to make aptmt to have it looked at. Made aptmt for a few days later for morning drop off. Arrived at the dealer in the A.M. and was told they had no record of aptmt but would bring it in any way, said they would call with diagnosis. I asked if under powertrain warranty or used car warranty, did not get a straight answer, said they would call after lunch with a diagnosis. I rented a car at my expense to get to work. by 4 pm no phone call, so i called, was told vehicle not even in yet, would need for an additional day, so rented car for 2nd day. Was then told the oil leak would be covered by warranty, but not overheating. Told me $350 to change the thermostat, I agreed reluctantly as felt it needed to get fixed. Picked it up, on the way home, 20 minutes in to drive, exact same problem occurred. I was told that service could not duplicate the problem, even after I had explained it took about 20 minutes of stop and go to occur. I was advised that further diagnosis and repairs would be at my cost and discretion. All this with only a few thousand km's driven, within 6 weeks of purchase. Warranty coverage was refused, even though the vehicle is still under powertrain warranty. Paid for a repair that was not the problem plus a 2 day car rental. I had considered trading my other car their next year, but not now. Sad that a Chrysler dealer won't stand behind a Dodge product so soon after a sale. I won't be back....for sales or service. More

The Best Place Ever Couldn't be more happy with the service here Devaughn is amazing couldn't ask for a better advisor to take care of my car thanks a lot I will be back Couldn't be more happy with the service here Devaughn is amazing couldn't ask for a better advisor to take care of my car thanks a lot I will be back More

Superb help! Ehsan helped me get the car of my dreams he’s very helpful and very responsive. Appreciate your help buddy! I got a Jeep Compass Ehsan helped me get the car of my dreams he’s very helpful and very responsive. Appreciate your help buddy! I got a Jeep Compass More

Amazing Dealership The dealing was great, the deal was great, the vehicle was great, I would recommend this dealer. Helped us a lot. Even gave us a discount. The dealing was great, the deal was great, the vehicle was great, I would recommend this dealer. Helped us a lot. Even gave us a discount. More

Matthew Parro Should Get a Huge Bonus! Matthew was extremely helpful, friendly and professional. We had a good experience with the financial administrator, Usman Akbar. We were also intro Matthew was extremely helpful, friendly and professional. We had a good experience with the financial administrator, Usman Akbar. We were also introduced to Deepak Dhiman from the Service Department and look forward to working with him. The facility looks to be very customer friendly. More

Exceptional service I had the pleasure of dealing with Adam Rapier as I was looking for a new vehicle to fit my needs. He was extremely patient throughout the entire proc I had the pleasure of dealing with Adam Rapier as I was looking for a new vehicle to fit my needs. He was extremely patient throughout the entire process. Adam also showed an in-depth knowledge of the vehicle I selected so I knew I had made the right decision. I highly recommend this dealer. More

Excellent service John Walker was able to get me excatly what I wanted after looking all over Ontario great experience would recommend 100 x over top notch service ! John Walker was able to get me excatly what I wanted after looking all over Ontario great experience would recommend 100 x over top notch service ! More

Best experience from start to finish! I brought my truck in today to get an oil change, alignment and a light replaced. Devaughn was my service advisor and he was a pleasure to deal with! I brought my truck in today to get an oil change, alignment and a light replaced. Devaughn was my service advisor and he was a pleasure to deal with! He was honest, trustworthy and he communicated with me effectively and efficiently. I truly appreciate the positive experience, it went seamlessly from the moment I showed up. I've had a beyond terrible experience at Brennan's Dixie Chrysler which is 5 minutes from my house and I am so glad I went a little further away and had this impeccable experience. I just hope that this service is consistent. I am extremely impressed with how every interaction I had with the employees in all different departments was a positive one. Everyone was kind, friendly and very helpful. Everyone truly seemed to be enjoying being there! I would also like to give 5 stars to the shuttle driver Shirley! She was such a gem. She was very professional, friendly and great to get to know. Thanks again for providing world class customer service, you definitely will be seeing me in the future! More

Outstanding Service Rep! I have been dealing with Anthony for several years now and he has always proven to be trustworthy, ethical, honest, reliable, personable, knowledgeabl I have been dealing with Anthony for several years now and he has always proven to be trustworthy, ethical, honest, reliable, personable, knowledgeable and professional. His advice is well founded and his experience is invaluable. I would recommend Anthony to anyone seeking an excellent service representative! More