I purchased my 2011 Dodge Charger RT used in the summer of 2016 at Team Chrysler in Mississauga. Car was in great shape and was well worth the money paid. I was offered a Rust Protection warranty for 5 years which seemed like a good idea at the time. Just over a year later I unfortunately found rust on the doglegs on both sides of the vehicle which is in between the back door and the rear wheel. I felt fortunate that I had purchased this coverage. Team Chrysler said to bring it to Ontario Chrysler as they take care of this type of bodywork. I requested to have the rubber shield strips replaced because they were caked with rust. It was explained to me by advisor 2214 that these can be cleaned up and re-used, It was also explained to me that this was an on going issue with the Charger to get rust in this area. I was told it would be fixed and I wouldn't have to worry about it anymore. Less than a year after this repair I noticed some bubbling paint in this area, I pulled the rubber strips off to find the rust in worse condition than before the repair. I brought the car back to Ontario Chrysler and after a lengthy conversation with Advisor 2214 at the shop was told that now they would fix the issue permanently. I was told to wait until the panels came in and they would call to book an appointment to do this work, No one ever called. Here we are in 2019 still dealing with this same issue. For the past month I've been initiating contact with this same advisor who postpones the repairs each week with a different excuse (no loaner car at this time, understaffed, he will be on holidays and would like to be there to oversee the work). If this work was done right the first time we wouldn't be in this predicament. In hindsight, I should have not taken the "warranty" and given that money to a reputable bodyshop that does the job right the first time. I'm extremely disappointed and frustrated that I have to chase these people down and then trust that they will do the work properly (that's even more stressful). Feels like a game where the goal is to run you around in circles till your warranty expires.