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Ontario Chrysler Jeep Dodge Ram - Service Centre

4.7

387 Lifetime Service Reviews

5280 Dixie Rd, Mississauga, Ontario L4W 2A7

387 Reviews of Ontario Chrysler Jeep Dodge - Service Centre

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October 16, 2019

"The Best Place Ever"

- GreenWrangler

Couldn't be more happy with the service here Devaughn is amazing couldn't ask for a better advisor to take care of my car thanks a lot I will be back

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Recommend Dealer
Yes
Employees Worked With
October 11, 2019

"Best experience from start to finish!"

- TLC

I brought my truck in today to get an oil change, alignment and a light replaced. Devaughn was my service advisor and he was a pleasure to deal with! He was honest, trustworthy and he communicated with me effectively and efficiently. I truly appreciate the positive experience, it went seamlessly from the moment I showed up. I've had a beyond terrible experience at Brennan's Dixie Chrysler which is 5 minutes from my house and I am so glad I went a little further away and had this impeccable experience. I just hope that this service is consistent. I am extremely impressed with how every interaction I had with the employees in all different departments was a positive one. Everyone was kind, friendly and very helpful. Everyone truly seemed to be enjoying being there! I would also like to give 5 stars to the shuttle driver Shirley! She was such a gem. She was very professional, friendly and great to get to know. Thanks again for providing world class customer service, you definitely will be seeing me in the future!

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Yes
Employees Worked With
Other Employees : Shirley
October 10, 2019

"Outstanding Service Rep!"

- Tux

I have been dealing with Anthony for several years now and he has always proven to be trustworthy, ethical, honest, reliable, personable, knowledgeable and professional. His advice is well founded and his experience is invaluable. I would recommend Anthony to anyone seeking an excellent service representative!

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Yes
Employees Worked With
October 04, 2019

"Low tire pressure"

- Jana

I suspected I needed my tire pressure adjusted since one tire was lower than the others. When I arrived, Anthony immediately called a mechanic over and noticed there was a nail in my tire. The tire was repaired and I was in and out in less than half an hour. I have owned 4 Jeeps over the past 15 years, all purchased and serviced at Ontario Chrysler. Would highly recommend them.

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Yes
Employees Worked With
October 01, 2019

"LOUSY WORKMANSHIP"

- 2011RT

I purchased my 2011 Dodge Charger RT used in the summer of 2016 at Team Chrysler in Mississauga. Car was in great shape and was well worth the money paid. I was offered a Rust Protection warranty for 5 years which seemed like a good idea at the time. Just over a year later I unfortunately found rust on the doglegs on both sides of the vehicle which is in between the back door and the rear wheel. I felt fortunate that I had purchased this coverage. Team Chrysler said to bring it to Ontario Chrysler as they take care of this type of bodywork. I requested to have the rubber shield strips replaced because they were caked with rust. It was explained to me by advisor 2214 that these can be cleaned up and re-used, It was also explained to me that this was an on going issue with the Charger to get rust in this area. I was told it would be fixed and I wouldn't have to worry about it anymore. Less than a year after this repair I noticed some bubbling paint in this area, I pulled the rubber strips off to find the rust in worse condition than before the repair. I brought the car back to Ontario Chrysler and after a lengthy conversation with Advisor 2214 at the shop was told that now they would fix the issue permanently. I was told to wait until the panels came in and they would call to book an appointment to do this work, No one ever called. Here we are in 2019 still dealing with this same issue. For the past month I've been initiating contact with this same advisor who postpones the repairs each week with a different excuse (no loaner car at this time, understaffed, he will be on holidays and would like to be there to oversee the work). If this work was done right the first time we wouldn't be in this predicament. In hindsight, I should have not taken the "warranty" and given that money to a reputable bodyshop that does the job right the first time. I'm extremely disappointed and frustrated that I have to chase these people down and then trust that they will do the work properly (that's even more stressful). Feels like a game where the goal is to run you around in circles till your warranty expires.

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Recommend Dealer
No
Employees Worked With
Chris
September 26, 2019

"Top Notch Service"

- ncoelho123

Guys done an excellent job! Big thanks to the Team. Honest and very good people here. The experience is also always good. They are very nice. 5 star service all around.

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Yes
Employees Worked With
September 26, 2019

"Best service department "

- Loubegga

Service here was amazing Devaughn was very direct and professional job got done well I would definitely return and recommend Ontario Chrysler to others thanks

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Yes
Employees Worked With
September 25, 2019

"Service"

- Dodge Ram

as always i was looked after in a timely & professional manner as i received my 1st. oil change on my new 2019 Ram Truck, Thank you to your entire Team!

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Yes
September 23, 2019

"Excellent service"

- Lak

Great service, great people..it was pleasure working with Deepak. He was so patient and handled the problem in my truck very professionally. Awesome job!

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Yes
Employees Worked With
September 21, 2019

"Great "

- Ferrone

I’m a customer for a long time and the service is always excellent,Friendly atmosphere competitive prices quality workmanship. My spouse bought a 2016 Cherokee at the Dealership and very satisfied.

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Yes
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