Lexus of London - Service Centre

Excellent service, quality product, and price London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced London Lexus is pleasantly cost competitive, I purchased 4 summer tires for the same sale price at COSTCO. The headlight on my wife’s car was replaced over a year go by a body shop. It stared to get humidity inside the light. It’s not cheap to replace it and it wasn’t under any warranty. I called the manager and after a review of what happened he agreed to replace it for just the cost of the labour. I felt this was above and beyond the top customer care. More

Very accomodating On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability o On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability of 4 new tires , Your service dept. informed me that I also needed an alignment and they could do it Sat. afternoon. I appreciated the quick service as I expected that I would have to wait till after the week end. More

Completed as Promised This was a Scheduled Service Maintenance 2. It was booked 1 week in advance for the date anf time I preferred. Work was performed in the estimated tim This was a Scheduled Service Maintenance 2. It was booked 1 week in advance for the date anf time I preferred. Work was performed in the estimated time and at the price quoted. More

Service Dept has always treated me well and gone above and beyond. I would buy another lexus vexhile in a heartbeat. Thank you always for being so kind. has always treated me well and gone above and beyond. I would buy another lexus vexhile in a heartbeat. Thank you always for being so kind. More

Always Friendly Staff Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching mini Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching minimum and showed me the measurements, so, as I was there and they had stock they were replaced as well. I knew the rear tires were alright as I had replaced when sidewalls blew out a couple of months ago. More

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

Great service experience. It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealer It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience. More

Great service and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and profession and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and professional as dealers. More

Great services The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve all of their customers. More

Car Service Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a f Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a full service plus brake block cleaning done). Big shoutout to Henry Gao again!! More