Lexus of London - Service Centre

I recently purchased a used ES350 from a non Lexus dealership. I brought it to Lexus of London to install the winter tires. I found the service to be excellent. The atmosphere was cal and quiet wh dealership. I brought it to Lexus of London to install the winter tires. I found the service to be excellent. The atmosphere was cal and quiet which I found to be welcoming while I waited for my vehicle. More

Appointments are always on time, last the promised amount of time; and my vehicle is returned hand-washed inside and out. of time; and my vehicle is returned hand-washed inside and out. More

Karen in the Service Department astounds me with her knowledge and insight. I had an issue with my RX that I couldn’t solve, and thought perhaps it was due to some service work. She came out to look at knowledge and insight. I had an issue with my RX that I couldn’t solve, and thought perhaps it was due to some service work. She came out to look at the issue and solved it in 30 seconds. I will be with this dealership for as long as I live. More

Larry is the person I always look for regarding to my vehicle nevessities either services or consultations. He is a great dealer, very trustworthy and responsible. I would certainly reccomend him to my vehicle nevessities either services or consultations. He is a great dealer, very trustworthy and responsible. I would certainly reccomend him to my relatives or friends. Thanks Larry! More

I bought my 2002 Lexus GS430 in 2008. I still have it in large part because I learned very quickly that it was far better to have it serviced at Lexus of London. Time and again staff, from the concierge t large part because I learned very quickly that it was far better to have it serviced at Lexus of London. Time and again staff, from the concierge to the people who wield the wrenches, demonstrate a degree of professionalism and efficiency (not to mention friendliness) little seen in this day and age. Details would take too long to read and even longer to write. I'll summarize my major point this way: Like many people, I thought dealerships overcharged for service and parts. Lexus taught me that I don't save money by paying twice for a job that Lexus does right the first time. I still drive a 20 year old car because it performs in all ways better than the day I bought it. Why? Because after-market parts installed by the previous owner have been replaced with Lexus parts installed by skilled professionals at Lexus. More

I travelled from Oakville to London on Friday Nov 26 and heard a rattling noise in my car all the way and went to your dealership when I arrived. It was close to 3pm and the weather was bad so they said the heard a rattling noise in my car all the way and went to your dealership when I arrived. It was close to 3pm and the weather was bad so they said they has stopped taking cars out on the road; however the very kind mechanic said he would take it out. He diagnosed the problem within minutes as being due to the exhaust heat shields and he removed them and then Jennifer refused to take payment. What a lovely reception I received from the moment of making the telephone call through the entire visit which took about 30 minutes total. I was so impressed and so thankful! More

Karen Campbell provides an exceptionally wonderful service to me at Lexus of London. Everyone in this dealership is professional, experienced and pleasant to customers. service to me at Lexus of London. Everyone in this dealership is professional, experienced and pleasant to customers. More

Adam McCallum it is such an amazing person, very professional all the time and gets the job done 110% he always goes the extra mile to make sure all guests are happy! He always goes above and beyond professional all the time and gets the job done 110% he always goes the extra mile to make sure all guests are happy! He always goes above and beyond! Thank you so much for orchestrating such a perfect detail on my truck! This dealership is amazing I used to work here a while back and every time I walk in it feels like a family. They truly set the World Standard on Quality! Clinton Micallef November 25, 2021 More

My first time at this dealership and what an amazing experience it was. Quick, efficient and no nonsense service. Two thumbs up. experience it was. Quick, efficient and no nonsense service. Two thumbs up. More