Lexus of London - Service Centre

Shanna McQuarrie was such a joy to work with. She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary update She booked my necessary appointments around my hectic schedule. At the time of service, she explained everything carefully, provided necessary updates, and made sure my service was completed in a timely fashion. Genuinely look forward to coming back solely because of her. More

Great and quick service! Heather was so helpful and kind. Will continue to go back! Heather was so helpful and kind. Will continue to go back! More

Shanna is Outstanding! She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purch She is very approachable and detailed in letting me know the overall service process and what to expect. This is my first time at Lexus since purchasing my new vehicle - I was impressed. Thank you Shanna for making the overall experience so positive! More

Good morning Lisa Hope you had an enjoyable weekend. I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over I just wanted to write a short note to thank you and Romeo and the other Lexus people we ran into last Thursday. I have owned many new cars over the years. Usually, in fact 98% of the time, after the dealership gets the money, the purchaser is made to feel less than welcome or important. I am so happy to say that this was not the case at all when we visited Lexus London. You were so friendly and helpful and Romeo was great. I think he didn’t even roll his eyes at the ‘ID-10-T’ error on how to remote start my car!! Thank you to you and to Lexus of London. I made the right choice! More

Larry is a careful and efficient person to work with. He explains things well in detail. He explains things well in detail. More

Back end support for the front line staff has to greatly improved. The dealership has not kept with the sales volume improved. The dealership has not kept with the sales volume More

Dealer ship met all our needs and we were very impressed. Everyone we dealt with were friendly and helpful. Everyone we dealt with were friendly and helpful. More

Lexus of London "Service Dep't" is outstanding. Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention Romeo Nissan is always professional, friendly and accommodating. The work performed on my vehicle was carried out with precision, care and attention to detail. It is evident that their technicians are skilled and dedicated to delivering top-notch service. Their transparency and willingness to communicate effectively instills a great deal of confidence in the dealership and the service team. The fact that my vehicle was returned to me in impeccable condition further demonstrates the commitment to customer care that sets their establishment apart. In addition to the technical proficiency, the courtesy and friendliness displayed by their entire Service and Parts staff contributed significantly to my positive experience. It is refreshing to encounter a team that values customer care as much as technical expertise. Shanna McQuarrie is a great addition to the Service advisor team and communicates very well. She kept me fully informed throughout this transaction. More

Heather was a pleasure to have as a service advisor today at the London Lexus Dealership. Everything completed for my service appointment was well explained and Heather provided me with information needed fo at the London Lexus Dealership. Everything completed for my service appointment was well explained and Heather provided me with information needed for my next appointment. I am always treated extremely well at Lexus-always leave with a good feeling. More

I've been dealing with this Dealership for 27 years. I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, driv I always get first class service from the time I get there and get out of my car to when I get back in my car to leave. My car is always better, drives better, looks better and feels better. Even the person doing the car wash pays attention to detail. My service Rep Shanna always makes me feel important and is very personable. Romeo Nissan always makes me feel that Lexus has my back and will do whatever is necessary to please me and get the job done. I'm very happy for choosing Lexus!!! More