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Lexus of London
London, ON
4,125 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,125 reviews
October 30, 2023
Jillian went out of her way to understand our needs and wants in a new vehicle purchase. We picked up our NX Hybrid this morning and she made sure that the delivery of our vehicle was a day to be remembere wants in a new vehicle purchase. We picked up our NX Hybrid this morning and she made sure that the delivery of our vehicle was a day to be remembered. That is more than a business deal, that’s what you do for family. Thank you to Jillian and Lexus of London. You make it easy to refer. More
by rathwells
October 29, 2023
Busy place but we were approached quickly by Lisa to help us with our questions about possible options for a new car. She was very professional and knowledgeable. us with our questions about possible options for a new car. She was very professional and knowledgeable. More
by Paula
Employees Worked With
October 28, 2023
Very enjoyable car shopping experience! Today, I finally got my Toyota Corolla Cross, which is simple and elegant, compact and leisurely,It was worth the long time wait. Thanks to Larry for Today, I finally got my Toyota Corolla Cross, which is simple and elegant, compact and leisurely,It was worth the long time wait. Thanks to Larry for his warm reception. Without his active operation and help, I might still be waiting.I’m really grateful! More
by malei19711989
Employees Worked With
October 25, 2023
Best Sales rep i have ever talk to. She is well qualified, she knows how to answer- solve customer queries. Always making sure if everything going well in the deal. 10/10 for her. I w She is well qualified, she knows how to answer- solve customer queries. Always making sure if everything going well in the deal. 10/10 for her. I will definitely recommend my friends and family in future and share her contact along with dealership info. More
by Rocky19190
Employees Worked With
October 23, 2023
Always a pleasure to visit Lexus of London. They foster a culture of excellence that is clearly evident, no matter what employee you interact with. They foster a culture of excellence that is clearly evident, no matter what employee you interact with. More
by mdcook
October 23, 2023
Working with Dale in the service department is always a pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is de pleasure, as he is professional, helpful and readily available to answer my questions. Even when things go awry and the completion of the work is delayed due to unavoidable circumstances, Dale kept me informed throughout the process. Awesome service! More
by Bjpooley
Employees Worked With
October 22, 2023
We had a good experience when purchasing our car at Lexus of London. Larry Liang is an outstanding salesman. of London. Larry Liang is an outstanding salesman. More
by wendyw
Employees Worked With
October 21, 2023
Excellent service. Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and book Shanna McQuarrie in working on her day off. She took the time to order my winter tires, (she had sent me info that morning about my options) and booked to have both my husband's and my vehicle's tires put on for the winter ; with our summer tires going to storage. Prompt service with a smile is Greatly Appreciated. Hats off to Shannon! for going above and beyond on her day off. More
by iolavanklink
Employees Worked With
Shanna McQuarrie
October 18, 2023
I have been very happy with Lexus dealership. Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with S Sue Vincent has been extremely helpful and answered all my questions and provided excellent advice as to the Lease and Service. We have worked with Sue in the past and will definitely continue to work with her in the future. More
by lrorabeck1
Employees Worked With
Sue Vincent, Shanna McQuarrie
October 18, 2023
The service was superb and friendly. I found the perfect vehicle quickly after a few test drives. Turn around time to pick up the vehicle was fast. I would highly recommend my sales p I found the perfect vehicle quickly after a few test drives. Turn around time to pick up the vehicle was fast. I would highly recommend my sales person, Sue Vincent. Her knowledge is outstanding. More
by Erin Fox
Employees Worked With
Sue Vincent
