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Lexus of London
London, ON
4,371 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,371 reviews
May 31, 2024
I recently bought a pre-owned car and had an amazing experience thanks to Rick. From the start, Rick was friendly, knowledgeable, and truly cared about helping me find the perfect car. He answered all m experience thanks to Rick. From the start, Rick was friendly, knowledgeable, and truly cared about helping me find the perfect car. He answered all my questions and made sure I felt comfortable without any pressure. Rick went above and beyond. The whole process was smooth and hassle-free, thanks to his efficiency and attention to detail. Even after the sale, Rick followed up to ensure I was happy with my purchase. I highly recommend Rick to anyone looking for a car. His exceptional service and genuine care made the experience enjoyable and memorable. Rick, you are incredible - Lexus is lucky to have you! More
by Dhussein
Employees Worked With
May 31, 2024
Rick Watson and Lexus of London definitely deserve 5 stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the deale stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the dealership and I didn't have a scheduled meeting. Needless to say I purchased a vehicle prior to leaving that day! Thank you Rick, Stephanie, Lauren, Sue and the rest of the personnel that made my experience so enjoyable! More
by Jason Palen
Employees Worked With
Other Employees :
Sue Vincent, Lauren Rossini
May 31, 2024
Truely exceptional service experience provided by Peter and Lexus of London. He is fantastic at his job and I look forward to my future dealings with him and Lexus of London. He is fantastic at his job and I look forward to my future dealings with him More
by Arch_M
Employees Worked With
Peter Engelmanas
May 31, 2024
I recently had the pleasure of purchasing a car from Lisa at Lexus of London, and I wanted to say we had an outstanding experience. at Lexus of London, and I wanted to say we had an outstanding experience. More
by andrew.tao32
May 30, 2024
In what is a very tough matter to deal with, my mom’s estate and selling her car, Lisa of Lexus has made the hard situation as seamless and easy as possible for us. She did not hesitate to help us. She i estate and selling her car, Lisa of Lexus has made the hard situation as seamless and easy as possible for us. She did not hesitate to help us. She is kind and understanding and whether you are in the market for a new vehicle or used, she is your person! Thank you again Lisa for your great customer service and being so personable with us during such a sensitive matter. More
by Nancy G
Employees Worked With
May 30, 2024
I brought my car in for service and Peter helped me! He was great to deal with. Very knowledgeable, efficient and friendly. I will definitely be asking for Peter next time I need to bring my car in. He was great to deal with. Very knowledgeable, efficient and friendly. I will definitely be asking for Peter next time I need to bring my car in. More
by RC2178
Employees Worked With
Peter Engelmanas
