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Lexus of London

London, ON

4.9
4,172 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,172 reviews

September 20, 2025

very good experience with Lexus of London Wonderful service with a great staff team including Larry and Brenden, etc.. Thanks More

by janemfeng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Lexus of London responded

Thank you for your kind words, Janem! We're thrilled to hear you had a wonderful experience, and we’ll be sure to pass along your compliments to Larry and Brenden. We appreciate your support and look forward to serving you again!

September 19, 2025

Just a quick comment to mention what a pleasure it was dealing with Lisa Ali at the London Lexus dealership. She is knowledgeable, friendly, professional and a real asset to the dealership. I would recomm More

by Al D.
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Lexus of London responded

Thank you for your kind words, Al! We're thrilled to hear about your positive experience with Lisa. She truly embodies our commitment to exceptional service. We appreciate your recommendation and look forward to assisting more customers in finding their perfect Lexus!

September 19, 2025

I recently had the pleasure of working with Lisa Ali at Lexus of London, and I couldn’t be more impressed. From the moment I walked in, Lisa was friendly, patient, and genuinely attentive to my needs. She More

by Daniel
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Lexus of London responded

Thank you, Daniel! We're thrilled to hear about your positive experience with Lisa. Our team is dedicated to providing exceptional service, and it’s wonderful to know that Lisa made your vehicle search enjoyable. We appreciate your recommendation and look forward to seeing you again!

September 19, 2025

If you are considering a Lexus, then Lexus of London is the dealership to see. And when you make that call, ask for Lisa Ali. Lisa is patient, kind, respectful, extremely knowledgeable, and willing t More

by Karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Lexus of London responded

Thank you for your fantastic review, Karen! We're thrilled to hear about your positive experiences with Lisa and our team. Your recommendation means a lot to us, and we’re glad we could assist you in finding the perfect vehicle. We look forward to welcoming you back soon!

September 17, 2025

I had an absolutely wonderful experience at the dealership, thanks to Lisa! She was thorough, kind, and incredibly informative throughout the entire process. I never felt rushed or pressured-just f More

by Perez.naomi92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Lexus of London responded

Thank you for sharing your wonderful experience, Perez! We’re thrilled to hear that Lisa provided such exceptional support and made the process enjoyable for you. Your satisfaction means the world to us, and we appreciate your recommendation! Enjoy your new Lexus!

September 17, 2025

Larry help me found the used car 5 years ago. He help me to get another used car again. Awesome! More

by xu
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Lexus of London responded

Thank you, Xu! We're thrilled to hear about your positive experiences with Larry. It's great to know he was able to assist you in finding the perfect used cars. Your satisfaction means a lot to us!

September 17, 2025

Thoroughly professional, smooth and painless. Extra thanks to Brenden Gillespie for a complete of the ES' operations and intricacies. More

by dsb1091
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Gillespie
Sep 18, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience and that Brenden was able to assist you effectively. We strive to provide seamless service, and it's great to know we hit the mark. Looking forward to serving you again!

September 12, 2025

Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v More

by not2blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear that Romeo and Dale provided you with such helpful and professional service. Your recommendation means a lot to us, and we’re glad we could assist with your onboard screen issues. We look forward to serving you again!

September 12, 2025

Great service from great people, I had a really good deal from Lexus dealership. Thanks More

by Mohammad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2025 -

Lexus of London responded

Thanks for the wonderful feedback, Mohammad! We're thrilled to hear you had a great experience and found an awesome deal. Our team is always here to provide top-notch service. Enjoy your new ride!

September 12, 2025

Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More

by tbewley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Romeo Nissan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Lexus of London responded

Hello, Terribly sorry that you were disappointed with your service visit. We do sincerely appreciate your feedback and are committed to providing a great experience so would love the opportunity to connect for some further detail in an effort to hopefully turn this experience around for you and ensure it does not happen again in the future. Please give me a call whenever is best for you! Stephanie Shearsby 519-878-3608

Sep 16, 2025 -

tbewley50 responded

Your customer service is very poor and disappointing. I brought my granddaughter's vehicle in to get the radio fixed and was told that it should be ready that day. Unfortunately, it wasn't. The service advisor didn't get back to me until 5.30 pm the next day after I had left a message that morning. The part didn't work so they ordered something else. I phoned the next day, but as usual, no one answered the phone. A week passed and still no response from the service advisor. After 11 days I phoned to let them know that I was going to pick up the vehicle, but as usual, I had to leave a message, nobody picked up. This problem with the radio has been ongoing for more than 3 months, service says that they are waiting for a part, it arrives and doesn't work now they order another part and they don't have any idea when it will arrive. What happens if this part doesn't work Your service department needs to understand that the customer needs more information about their vehicles repair status. When a customer calls, they need to be able to talk to an advisor not an answering machine that nobody checks regularly. I left a message and it took 6 hours to get a response. I understand that it can take a while to get parts, but 3 months to get a radio fixed.

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