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Lexus of London
London, ON
4,371 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,371 reviews
May 13, 2025
Larry is very helpful to find the car we really love. We truly appreciate his support. We truly appreciate his support. More
by Emily Y
May 13, 2025
What truly sets Shanna apart is her incredible communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She’s not only efficient but also genuinely cares about her customers’ satisfaction, and it shows in every interaction. More
by James Kirk
Employees Worked With
Shanna McQuarrie
May 10, 2025
Romeo Explains the required services so I leave confident my car is in good condition confident my car is in good condition More
by Najet Hassan
Employees Worked With
May 08, 2025
We are very excited to pick up our new Lexus RX 350. John provided us with excellent service from start to finish!!!!! John provided us with excellent service from start to finish!!!!! More
by Dana
May 07, 2025
My experience with Lexus of London was a great one. I already knew which model I wanted but Product Adviser Genrit took us ‘under his wing’ and helped us through the process of picking options and col I already knew which model I wanted but Product Adviser Genrit took us ‘under his wing’ and helped us through the process of picking options and colours as well as discussing ‘a deal’ and showing financing options. Financial Services Manager then assisted with ease that with that end of my purchase and on pick up day Brenden gave me a very detailed tutorial on all the many, many things my new vehicle can do. More
by ruthasavage
May 04, 2025
Just got a new Lexus vehicle from Larry and we had a great experience with him. Very professional and patient. We appreciated! great experience with him. Very professional and patient. We appreciated! More
by Flora
Employees Worked With
May 03, 2025
I had a fantastic experience at Lexus of London, and a big part of that was due to our salesperson, Gentrit. Gentrik was incredibly knowledgeable about the Lexus vehicles, patiently answered our questions big part of that was due to our salesperson, Gentrit. Gentrik was incredibly knowledgeable about the Lexus vehicles, patiently answered our questions, and made the car-buying process smooth and enjoyable. There was no pressure, just genuine assistance. Gentrit's professionalism and friendly demeanour truly set him apart. I highly recommend him to anyone looking for a Lexus in London! More
by alejandro
May 03, 2025
Larry help me alot, he is very knowledgeable, i feel so Happy to have first Lexus in my life. Strongly recommend Larry!! Happy to have first Lexus in my life. Strongly recommend Larry!! More
by chaiyuan1110
Employees Worked With
May 03, 2025
In the process of leasing new Lexus vehicle; Lisa provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed l provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed leasing/ financing options. We are very thankful for her support. More
by IR
May 01, 2025
Never pushy, very accommodating, pleasure to deal with. Steve worked us in with an already busy afternoon but we never felt that we were not important. Steve worked us in with an already busy afternoon but we never felt that we were not important. More
by duncanmackinlay3
