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Lexus of London
London, ON
3,611 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,611 reviews
June 27, 2017
Great Experience Met Rick Watson today at Lexus of London. Rick helped a friend of mine a few months ago and I knew when I was ready to get my Lexus, he would be the Met Rick Watson today at Lexus of London. Rick helped a friend of mine a few months ago and I knew when I was ready to get my Lexus, he would be the one to see. Rick made things easy and there was never any pressure. Great experience. More
by Deanna Parkes
Employees Worked With
Helpful June 26, 2017
Very Helpul Rick was great help from the moment I came in, answered all my questions and went beyond my expectations, thank you for the help. A Rick was great help from the moment I came in, answered all my questions and went beyond my expectations, thank you for the help. A More
by Chamsmo
Employees Worked With
June 26, 2017
Excellent customer experience excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus of London More
by Lexi2017
June 23, 2017
It was exciting getting my first lexus vehicle My overall experience at lexus of London was excellent. I was greeted in a friendly and curtious manner. They had my new vehicle ready for me on time My overall experience at lexus of London was excellent. I was greeted in a friendly and curtious manner. They had my new vehicle ready for me on time and guided me through the instrument panel and their functions. They give me excellent information and we're ready to answer any questions or concerns of mine. More
by Trader,Carlos64
June 18, 2017
Excellent service I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she find I always have excellent service from my assistant manager Karen. She is always up to date on everything and if she doesn't have it on hand, she finds out quickly. More
by sheepdog
Employees Worked With
June 16, 2017
Great experience with executive package I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. I recently purchased the executive package to give my NX a freshening up. When I got it back it looked amazing. It looked as it did when I bought it. They got the salt stains out of the carpet and clean the interior beautifully. Will definitely be taking it back there again More
by Adam
June 16, 2017
Exceptional customer experience! Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experien Service starts once you drive into the service bay, your not even out your car door & someone is right there. A great start to an exceptional experience. Everyone is professional, courteous, friendly & customer focused, they just can't do enough for you. I was kept informed on the progress of my service, continued commitment. Ordered a cargo liner from Andy & the exceptional customer service continued. Delivery was next day & Andy installed when my wife drove into the service bay. Great service. Cheers! More
by Eileen53
June 11, 2017
Buying My First New Car Working with Sue was an incredible experience. I walked into Lexus not knowing if I would be able to walk away with my dream car, however, Sue made it Working with Sue was an incredible experience. I walked into Lexus not knowing if I would be able to walk away with my dream car, however, Sue made it possible. Being a new university graduate and just starting out my first job, I knew it would be difficult. I simply told Sue what my budget was and what I had to work with, she took care of the rest and I walked away with a brand new Lexus that I love. More
by oelkhatib
Employees Worked With
June 07, 2017
GS 350 Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and b Excellent service is the standard here. The best treatment whether it's for an oil change or a big service job. They work hard to earn the trust and business of their customers. More
by Scheng2018
June 06, 2017
Thank you Romeo !!! Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. Thank you for arranging the service on my RX and the ability to have a loaner for the weekend ! We appreciate the service. Always so accommodating. More
by Maureen
Employees Worked With
