Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,177 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,177 reviews
May 15, 2019
Professional Dealer They provide excellent service and products,I would like to recommend this dealer to my friends. I am very satisfied with my RAV4,I might buy a new ca They provide excellent service and products,I would like to recommend this dealer to my friends. I am very satisfied with my RAV4,I might buy a new car from Toyota Town next year. More
by stonebloom
Employees Worked With
Allen Zhang
May 15, 2019
The best of the best The staff at Lexus of London are Excellent, very friendly and knowledgeable staff. They went beyond expectations to ensure my needs were satisfied. 10 The staff at Lexus of London are Excellent, very friendly and knowledgeable staff. They went beyond expectations to ensure my needs were satisfied. 10/10 More
by Mitchtriplett
Employees Worked With
Kylie Ellis, Natalie Marsh, Lauren Rossini
May 14, 2019
Nice attitude Allen is the one help me find my car and he is also the guy help me fix my car I really recommend Allen if anyone wanna buy a car Allen is the one help me find my car and he is also the guy help me fix my car I really recommend Allen if anyone wanna buy a car More
by Amelia
Employees Worked With
Allen Zhang
May 13, 2019
professional and enthusiastic, so glad Larry to meet Larry The whole experience is wonderful. Larry was professional, at both knowledgeable and driving. He helps us to know well about the cars, the price, the The whole experience is wonderful. Larry was professional, at both knowledgeable and driving. He helps us to know well about the cars, the price, the technologies and the limitations, literally everything we need. And always recommending the most suitable cars for us. I will absolutely recommend my friends to come here if anyone needs a Lexus. More
by Andrew Yang
Employees Worked With
May 08, 2019
New to London Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller SUV. Met Rick Watson, and he assessed my current vehicle, and gave me some ideas on smaller vehicles and leasing options. While I was in Florida this winter, I continued to keep in touch with Rick about possibilities. When I heard about UX model thought it might be a good vehicle. I never felt pressure to make a decision in any way, just gentle, and knowledgeable guidance. I got back April 22, and within about 10 days I had my beautiful new UX 250Hybrid SUV. The way I was treated overall was amazing. Thanks!! More
by New to London, 2019
Employees Worked With
Other Employees :
Kevin Gittens, love,love, Kevin, he explained all the car features. He even came to my house to set up my garage door opener. He never made me feel any question was silly., Kylie Ellis, Lauren Rossini
May 08, 2019
Great communication and experience Lexus of London is a great dealership. They were very helpful in my purchase of a used vehicle. It was actually an Audi (that was taken in on trade-in Lexus of London is a great dealership. They were very helpful in my purchase of a used vehicle. It was actually an Audi (that was taken in on trade-in). Even though it was not a Lexus product, they were still very thorough with ensuring the vehicle was in top-notch shape. The team is very kind and attentive to any questions or concerns you have. Thank you Sue, Stephanie, Kylie, and Jordan. More
by rjb
May 08, 2019
Great fast service Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still o Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still on. Also needed some repairs done that had been identified. I was in and out in 2 hours and they replaced my lock bolts with regular bolts as then I didn't need to purchase a new lock. I was fine with that. . Thanks Henry and your team. More
by milliman61
Employees Worked With
Henry Gao
May 07, 2019
Nice price good service Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the sp Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the spot, we decided on the car we valued. More
by lllllllllll
Employees Worked With
Allen Zhang
May 07, 2019
Patient and good price Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! More
by Oliver
Employees Worked With
Allen Zhang
May 05, 2019
Awesome service orientation Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We wer Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We were able to negotiate a good deal for our trade and get a fair price for our new vehicle. Dealing with the finance people was pleasant and the delivery specialist was first rate. We already owned a Lexus so we knew the quality of the dealership. More
by Lexus couple
Employees Worked With
Other Employees :
Kevin Gittens, Kylie Ellis, Lauren Rossini
