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Lexus of London
London, ON
3,591 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,591 reviews
November 28, 2017
2017 IS 350 F SPORT Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even though it was a challenge, they managed to get it in stock and ready for me within 10 days. The car was detailed to perfection upon pickup, and everything was in order. A very seamless transition from my old car to the new one. More
by sday_80
Helpful November 24, 2017
Very satisfied Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable and worthwhile experience value your professionalism throughout the entire process thanks again More
by Robert
November 20, 2017
Efficient and friendly service I have purchased a vehicle from Lexus of London on two occasions and have been very satisfied with the process each time. For my latest purchase I de I have purchased a vehicle from Lexus of London on two occasions and have been very satisfied with the process each time. For my latest purchase I dealt with Sue Vincent and Kylie Burridge. Sue was very helpful in locating the right vehicle for me. She was both efficient and friendly while working toward my purchase. I would certainly recommend her to anyone looking to purchase a vehicle from Lexus of London. Kylie was thorough in explaining the details of the buyers agreement and the available options. More
by Denis Williamson
November 17, 2017
New lease Sue Vincent once again helped me lease my new vehicle. She is very efficient and I highly recommend her. Everyone at Lexus LONDON is always willing to Sue Vincent once again helped me lease my new vehicle. She is very efficient and I highly recommend her. Everyone at Lexus LONDON is always willing to go the extra mile. More
by moben19
Employees Worked With
November 09, 2017
Great experience puurchasing our first Lexus Lexus of London makes you feel like a part of the family. They take the time to go over everything with you. Rick went above and beyond what any sal Lexus of London makes you feel like a part of the family. They take the time to go over everything with you. Rick went above and beyond what any sales person or dealership has done for me in the past. We are happy with our experience and look forward to being a part of the Lexus family! More
by roversd
November 07, 2017
Excellent service I truly appreciated how Rick did not pressure me into buying anything from the start and was VERY helpful in the whole process of purchasing a car for I truly appreciated how Rick did not pressure me into buying anything from the start and was VERY helpful in the whole process of purchasing a car for myself even though I may have given him a bit of a hard time lol Also I felt calm and relaxed throughout the whole experience with Lexus. Thank you! More
by Iceland
November 03, 2017
Car purchase Jack and Helen were very helpful in my purchase process. They went beyond the standard and ensured my excitement about my first car. As an experienced Jack and Helen were very helpful in my purchase process. They went beyond the standard and ensured my excitement about my first car. As an experienced technician, Jack provided me advice in the fist step. He compared cars in the value and the actual maintainess and let me know my better options. More
by Sharonwang
November 03, 2017
Excellent service! Everyone is so pleasant and caring. Efficient service. My SUV is 10 years old, thanks to that service! I have worked with all of the Service Team - th Everyone is so pleasant and caring. Efficient service. My SUV is 10 years old, thanks to that service! I have worked with all of the Service Team - they are all very good. More
by Lash
Employees Worked With
Henry Gao
November 03, 2017
awesome Took my car for service, THey kept me informed all the time and now I don't have to worry something may go wrong. I know everytime I bring my car in Took my car for service, THey kept me informed all the time and now I don't have to worry something may go wrong. I know everytime I bring my car in they will look everything over to make sure it is in top running condition. Love the dealership More
by Cindy Ashley
Employees Worked With
Henry Gao
November 03, 2017
Awesome I absolutely love going to Lexus of London for service. Quality is #1 for the technicians, customer service and representatives. Always so friendly I absolutely love going to Lexus of London for service. Quality is #1 for the technicians, customer service and representatives. Always so friendly and helpful. More
by Amz1981
