Lexus of London

service Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best to book regular appointments well in advance. More

Outstanding Service and Customer care The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several year The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several years ago. I just received my latest vehicle on December 4th. Chris and Lauren assisted me every step of the way, handling all of the details and delivering a first class product. I had a brief chat with Stephanie who demonstrates so much enthusiasm and passion for the brand and the people with whom she works. But the highlight of my experience was Nathan Butcher. Nathan greeted me when I entered the showroom with a big smile and warm welcome. He did a comprehensive review of the car's features. His knowledge of the product, his professionalism and his humour were refreshing. You couldn't have a better "first point of contact" than Nathan. Keep up the good work, team! More

Pickup of my 2020 Lexus NX300 The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly lo The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly looked after the paperwork and only took a few minutes. The service team was great in installing my winter tires. Nathan walked me through the new features and ensured that I was ready to go before I left the dealership. Overall I had a great experience! This is my second Lexus purchased from this dealership and the overall experience was a good one! I would definitely recommend Lexus of London to all my family and friends! More

Great place, very professional and responsive I'm very glad to meet Jack and Larry to deal with my car leasing, they are very kind and easy to deal with, the whole leasing process was very smooth I'm very glad to meet Jack and Larry to deal with my car leasing, they are very kind and easy to deal with, the whole leasing process was very smooth and no pressures on purchasing extra things unlike other dealership, I had an awful experience with BMW London before, but Lexus London is on totally the opposite of the game. More

I got my snow tires on I thank Romeo for his service as always--The snow in London came early and the dealership had a hard time fitting everyone in.Thanks so much I thank Romeo for his service as always--The snow in London came early and the dealership had a hard time fitting everyone in.Thanks so much More

Outstanding customer Service My RX 350 16,000km service was needed, but I was unable to get myself down too the Lexus of London because my schedule was full. I live 100km from L My RX 350 16,000km service was needed, but I was unable to get myself down too the Lexus of London because my schedule was full. I live 100km from London. I was able to schedule my vehicle for service , and have Allan Calvert from Lexus of London, who lives near by take it with him to work, and gave me a loaner to use. The service work was completed and Allan drop the off in my drive way, at the end of the day. Thank you for your outstanding Customer Service. More

Exemplary !!!! I received my Lexus last Friday delivered to my door. The two gentlemen were amazing. Courteous and helpful. Tom Hiscott was the sales representative. I received my Lexus last Friday delivered to my door. The two gentlemen were amazing. Courteous and helpful. Tom Hiscott was the sales representative. Too bad he is retiring at the end of the year. He is simply the best and most helpful and respectful salesman that I have dealt with. His word can be trusted. Thank you so much for helping me receive a delivered vehicle that is truly beyond my expectation. I look forward to returning to Lexus of London for regular maintenance. The trip from Burlington will be worth it. The same can be said for Thomas Geeves ! Thank you for your patience, professionalism and sense of humour. I am truly impressed with the company. Hopefully this excellence will continue. More

Recent Service Romeo is very customer focused and goes above and beyond to ensure you are looked after. That said as there is not the backing Service Techs to do al Romeo is very customer focused and goes above and beyond to ensure you are looked after. That said as there is not the backing Service Techs to do all the required work... I now need to return for work required under Warranty in January. More

Thank you for the excellent service experience. Even though I purchased the car elsewhere, I have been made to feel welcome and at home at each visit. Shelby has been very good at communicating every s though I purchased the car elsewhere, I have been made to feel welcome and at home at each visit. Shelby has been very good at communicating every step along the way. Thank you. More

Service Par Excellence I want to thank Shelby at Lexus of London for working through some issues that surfaced with my winter rims and tires. She went above and beyond to sa I want to thank Shelby at Lexus of London for working through some issues that surfaced with my winter rims and tires. She went above and beyond to satisfy my needs despite being very busy as indicated by the number of vehicles in for service including winter tire switch-overs. Thank you so much!! More