Lexus of London

Very knowledgeable and helpful, it was first meeting, very personable and not too forward or aggressive.... very caring , asked relevant questions and responded to follow up emails very promptly and prof very personable and not too forward or aggressive.... very caring , asked relevant questions and responded to follow up emails very promptly and professionally More

Great experience First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend th First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend them to anyone who is looking at a new Lexus !! More

Flawless Sales & Customer Service This is our first Lexus purchase, and certainly will not be our last. Rick Watson and the entire team have been quick to respond and fully knowledgea This is our first Lexus purchase, and certainly will not be our last. Rick Watson and the entire team have been quick to respond and fully knowledgeable. Thanks! More

During my initial visit and until I bought the car, Sue and the rest of the dealership staffs have provided with an excellent customer services! and the rest of the dealership staffs have provided with an excellent customer services! More

Great Lexus experience We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so fa We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so far. The staff were very knowledgeable and answered all our questions to our satisfaction. More

Appreciation I felt like a person as I entered the building. I was met by a young gentleman, who asked my purpose of the visit and if he would be able to assist me I felt like a person as I entered the building. I was met by a young gentleman, who asked my purpose of the visit and if he would be able to assist me in anyway. My visit only escalated after I was introduced me to Kevin Gittens. Kevin made me feel at home right away and put me at ease, feeling I was in knowledgeable hands. I was offered a demo in two different models, which I deferred for a couple of weeks due to time constraints. Kevin printed off the stats for the two pertinent models, garnered my information, ID, licence and contact numbers and promised to keep me informed in the year ahead, as I will not be purchasing until October 2020. A totally great experience. More

Great Car Great service! Bought my first Lexus in 2009 and wouldn't go with anyone else for two reasons. One, the car quality is always exceptional, and Two, the service is sp Bought my first Lexus in 2009 and wouldn't go with anyone else for two reasons. One, the car quality is always exceptional, and Two, the service is spectacular. And yesterday was no exception. Both Tom and Nathan made getting my new LC500 a pleasure. Tom makes buying easy, and Nathan spent over an hour showing me all that I needed to know about my new car, connecting my phone and setting up the SOS service, etc. Very patient. Thank you. Keep it up people, you have a fan for life with me. More

Welcoming and Courteous Staff There are a number of reasons that we chose to buy our next vehicle from Lexus of London, including the overall professionalism and courteous nature o There are a number of reasons that we chose to buy our next vehicle from Lexus of London, including the overall professionalism and courteous nature of the staff . I’ve been to many luxury-brand dealership, but Lexus of London welcomes you and tries to earn your business, rather than expecting it. Thanks again for another great experience. More

Second Lexus purchase Overall it was a positive experience. There were a few minor issues with paperwork not being completed despite having a few weeks prior to the car pic Overall it was a positive experience. There were a few minor issues with paperwork not being completed despite having a few weeks prior to the car pickup to be ready. I also felt a bit rushed during the pickup but I suspect that was due to how busy the dealership was. The car is excellent and I look forward to my next purchase down the road. More

Outstanding service by service dept. and Tom Hiscott There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I hav There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I have a 2009 Lexus 450 hybrid which I purchased from them before I moved out west. When I returned in 2011 I have received extra-ordinary service from them. Their service staff are 10 out of 10. Romeo Nissan who heads up this area is quite frankly STELLAR. - Tom Hiscott who sold this 2020 RX350 is superb and helped us in our decision. He is excellent in every way. He accommodated us even we had some difficult scheduling to work out. Tom is extremely personable and simply outstanding. - We were also assisted by Jordon who oriented us to the technology and superb features of the vehicle even though we were short on time. And she is both very competent with very strong, personable and caring way of assisting us. She too is very very good at what she does. Lexus of London should be very proud on how well their customer’s are treated. I have called the General Manager and extolled praise on his staff. More