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Lexus of London
London, ON
4,053 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,053 reviews
August 18, 2021
Simply put - Chris hasn't forgotten what made this dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflec dealership so successful. He obviously leads by example and committed to the Lexus brand for service and quality. It appears to me he wants to reflect the Lexus brand which is uncompromising quality and service. More
by elcollins
August 14, 2021
Larry is professional, friendly and knowledgeable. It was an easy process to buy our new car and we did not feel pressured into making the deal. an easy process to buy our new car and we did not feel pressured into making the deal. More
by Fatima
August 13, 2021
I had a great experience with Rick. He was friendly, knowledgeable, honest, and professional. Although the timing wasn’t right for me to purchase a vehicle, I will certainly return when I’m ready knowledgeable, honest, and professional. Although the timing wasn’t right for me to purchase a vehicle, I will certainly return when I’m ready More
by Elisajmoss
Employees Worked With
August 12, 2021
Most wonderful experience buying my car.My son purchased his vehicle from Rick and due to his positive experience directed me to Rick. He is an asset to your lexus dealership. Thanks for time and patienc his vehicle from Rick and due to his positive experience directed me to Rick. He is an asset to your lexus dealership. Thanks for time and patience Rick. Lynda More
by ldebicki
Employees Worked With
August 12, 2021
Larry provided me and my family a great shopping experience. His knowledge about the product and great customer service attitude is outstanding and we can’t wait to shop with him again experience. His knowledge about the product and great customer service attitude is outstanding and we can’t wait to shop with him again More
by Jack
Employees Worked With
August 11, 2021
Excellent service and communication. Professional knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. knowledge. Trustworthy. Don’t have pressure to make the decision. Quick response. Easy to get financed. Great dealer to have your loved cars. More
by Ryan
Employees Worked With
August 11, 2021
I had a great experience at this dealership. I dealt with Rick who worked incredibly hard to help me find the right car for me and my driving needs. I would recommend dealing with Rick and will absolutely co Rick who worked incredibly hard to help me find the right car for me and my driving needs. I would recommend dealing with Rick and will absolutely come back for future purchases. More
by ksimler
Employees Worked With
August 07, 2021
Service intake was smooth and quick. One Service advisor was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way was busy finishing up so the other one took me immediately. Appreciated!! Asked for loaner with only two days notice. Taken care of and on my way in less than twenty minutes. Again, noted and appreciated. Car back cleaned and serviced. Lexus Service level is one of the main reasons that keeps me coming back. More
by Eric135
August 07, 2021
Miscommunication from start to finish. Always blown away by Lexus - not this time. Very sour experience. Too bad. Waited for loaner, booked oil change $90, was given inspection (miscommunication), asked fo by Lexus - not this time. Very sour experience. Too bad. Waited for loaner, booked oil change $90, was given inspection (miscommunication), asked for a days total was told an amount that was for brakes only (miscommunication), arrived to pay and coordinator was on her phone texting about supper. Sales was asked for 3 quotes, provided 2. Made to feel like I should be thankful they were there. More
by naziemanis
August 06, 2021
The service I received from Rick Watson was excellent. Very good communication and accommodating. He was able to locate a 2021 Demonstrator RX350 which met all of our needs. Very good communication and accommodating. He was able to locate a 2021 Demonstrator RX350 which met all of our needs. More
by Lesmoore1
Employees Worked With
