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Lexus of London
London, ON
4,215 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,215 reviews
August 12, 2025
Rick was very helpful with our purchase of a used RX 350. He was very professional and knowledgeable, and he went out of his way to make our buying experience enjoyable. He was very professional and knowledgeable, and he went out of his way to make our buying experience enjoyable. More
by Hannah
Employees Worked With
August 10, 2025
We were completely satisfied with our purchase at Lexus of London. Although the day we were at the dealership it was extremely busy due to a special sale, Lisa Ali took some time to greet us and arrange fo of London. Although the day we were at the dealership it was extremely busy due to a special sale, Lisa Ali took some time to greet us and arrange for a suitable time for us to meet with her a bit later in the day. We went out for a few test drives and Lisa explained many of the features both on the vehicles we drove as well as options available on other new vehicles. More
by larrycustance
Employees Worked With
August 09, 2025
I recently purchased a new 2025 TX350 at this dealership and the sales representative - Lisa Ali was very helpful and pleasant. and the sales representative - Lisa Ali was very helpful and pleasant. More
by LS460L
August 09, 2025
Larry is very knowledgeable about cars, he is kind and patient. He explained everything (finance option, car care packages) really well and making me less overwhelmed as a first time car buyer. He even ma patient. He explained everything (finance option, car care packages) really well and making me less overwhelmed as a first time car buyer. He even managed to get my 1 year earlier than the estimated arrival time. I would definitely recommend you to have Larry as your sales person. More
by Tommy
August 05, 2025
Shanna is the most amazing customer service rep. She is so thoughtful, hard working and cares about the client. She is the best thing about Lexus! She is so thoughtful, hard working and cares about the client. She is the best thing about Lexus! More
by DHD
Employees Worked With
Shanna McQuarrie
August 01, 2025
Lexus of London is a clean and welcoming dealership. Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had o Gentrit is a true professional. He was friendly, respectful and pleasant to deal with. We also dealt with Jasmine Vegso in Finance and have had our first service experience with Dale Craig. They were both extremely helpful, knowledgeable and professional. Overall we are very impressed with our Lexus experience. More
by lonna
July 31, 2025
The dealership is clean and the people that work there are professional, and respectful. The entire process was smooth and rather enjoyable. are professional, and respectful. The entire process was smooth and rather enjoyable. More
by Naj
Employees Worked With
July 31, 2025
Knowledgeable, courteous and helpful. These are the words that I would use to describe not just Steve but the entire dealership. It is run very professionally and I was very impressed. These are the words that I would use to describe not just Steve but the entire dealership. It is run very professionally and I was very impressed. More
by Pledroit
Employees Worked With
July 31, 2025
Steve is a true professional and helped us find the perfect car that matched our needs. We will be back down the road to purchase from him again. Thanks Steve perfect car that matched our needs. We will be back down the road to purchase from him again. Thanks Steve More
by jasonrichardhart
Employees Worked With
July 31, 2025
I lucked out getting this guy! He came highly recommended. I see why. So good He came highly recommended. I see why. So good More
by Jamie mills
Employees Worked With
