Lexus of London

This dealership is one of if not the best that I have ever dealt with. Jillian was “on the ball” immediately with everything that I wanted and respected my superstition about not test driving cars beca ever dealt with. Jillian was “on the ball” immediately with everything that I wanted and respected my superstition about not test driving cars because I live in Hamilton and didn’t want to drive all that way just to see it, and I have honestly never test driven a vehicle I’ve ever bought in 25 years because I find it is bad luck. And I’ve always had great success with this superstition, but some car dealerships just don’t understand or get it why a customer wants what they want the way that they want it. Not only did they respect my way of wanting things done but they completely exceeded my expectations when it came to quality and customer service. I saw immediately why this place wins the awards that it does. And Jillian Cook has a very bright future ahead of her in this industry. Pleasure to deal with and made this experience painless and easy. Thank you so much Jillian and the Lexus of London for the amazing first vehicle for my daughter! Oh and Thomas Geeves thank you as well you as well were a straight shooter and I appreciate everything you guys have done for me and my family. Thank you so much again. Will DEFINITELY be being another car from you guys in the near future! More

Fantastic experience the sales rep Sue Vincent was amazing and she made us feel very comfortable with our purchase. I would highly recommend London Lexus and Sue Vincent. amazing and she made us feel very comfortable with our purchase. I would highly recommend London Lexus and Sue Vincent. More

We bought our first Lexus in 2017 and did not hesitate to buy our next one this year. We have always been treated exceptionally well and even though it is a long drive to get there - it is worth it! Rick Wa buy our next one this year. We have always been treated exceptionally well and even though it is a long drive to get there - it is worth it! Rick Watson was our salesperson for each transaction and would definitely recommend him! More

I was first introduced to Romeo during the delivery of my RX350 August 5, 2022. Romeo booked my 1600 km check up. He quickly answered a few questions I had. After only a few short minutes talking with Ro RX350 August 5, 2022. Romeo booked my 1600 km check up. He quickly answered a few questions I had. After only a few short minutes talking with Romeo, I had no doubt that I will always be in the best care at Lexus. Thank you Romeo for making my Lexus experience so amazing. Yourself and Rick have treated me like royalty. Im grateful to you both for the seamless care you provide. Thank you for valuing me not only as a customer but as a person. I know my future service appointments will be in the best care possible with you as my service advisor. Congrats Lexus for having two outstanding employees. They represent the Lexus brand perfectly. More

Responsive, fair, efficient and professional is how to best describe our experience with Jillian and Lauren of Lexus of London. We were very impressed with the team and how well they coordinated our requ best describe our experience with Jillian and Lauren of Lexus of London. We were very impressed with the team and how well they coordinated our requirements and took the time to answer all of our questions and there were many. very impressive team and facility. More

Rick is amazing. I purchased my RX350 with his assistance 36 days ago. Today, I ordered my second from him (hybrid model). After chatting for literally a minute, I fe I purchased my RX350 with his assistance 36 days ago. Today, I ordered my second from him (hybrid model). After chatting for literally a minute, I felt as though I had known Rick my whole life. The warmth of his smile, combined with his knowledge and patience provides an outstanding and seamless experience. I am honoured to have Rick as my sales person. Service is exceptionally important to me. I can definitely say the service I received made me feel like royalty. From Rick as my sales guy to Romeo as my service advisor. These two guys made me feel valued, not just as a customer but as a person as well. I know I am in excellent care with both of these guys. My most sincere thank you to both Rick and Romeo. My experience at Lexus because of these two has been second to none. Thank you from the bottom of my heart. Dawn MacKay More

Larry is fantastic and knowledgeable. He helped me to find the suitable car for me. He helped me to find the suitable car for me. More

Excellent service at Lexus of London. Professional, helpful, and they go out of their way to help if they can. Awesome job guys! Professional, helpful, and they go out of their way to help if they can. Awesome job guys! More

Jordan was very new when I purchased my vehicle from him. He was honest and upfront about not yet being an expert and when he couldn’t answer a question he found someone who could. His approach was low press He was honest and upfront about not yet being an expert and when he couldn’t answer a question he found someone who could. His approach was low pressure and very respectful. More

Although I couldn't buy a car from this dealership because I had a certain budget to work with and Lexus London doesn't have one within the range. However, Jillian has been in touch continuously, keep because I had a certain budget to work with and Lexus London doesn't have one within the range. However, Jillian has been in touch continuously, keeping me informed with inventory, quick to get back and I never felt unwelcome despite I had a restrict budget. I truly appreciate Jillian Cook for the support, cooperation, friendliness I have received. I will surely reach out to Jillian for my future requirement firsthand. Thank you Jillian. It was a pleasure e-meeting you. More