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Lexus of London
London, ON
4,100 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,100 reviews
November 17, 2022
JORDEN was awesome and actually deserves much of the credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive al credit for getting me to the finish line to get the NX300 that I love…and he was great with my 9 year old son, Myles…the dealership was supportive although a little more merch would have been appreciated! More
by Bjpooley
Employees Worked With
Jordon Craib
November 17, 2022
Lexux of London is very welcoming dealershiip. The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in The staff I've been in contact with is very professional. Recently in purchasing my RX350 both Jillian and Lauren proved to be very knowlegeable in their respective fields. More
by Glenn
November 16, 2022
Sue Vincent was a tremendous help to me in figuring out my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! my options for a new vehicle. She is very knowledgeable in her business and is my favorite salesperson! More
by nasimsz
Employees Worked With
November 16, 2022
Lexus of London service department demonstrates positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also ap positivity and professionalism. They listen to me, answer my questions, and made sure they kept me informed about progress on the vehicle. We also appreciate the vehicle cleaning at no extra charge. More
by jiminyg
Employees Worked With
November 15, 2022
I have been a Subaru enthusiast for many, many years, then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided on a SUV NX-350h Lexus, and have never been happier. From my first time dealing with Rick Watson, one of the finest and most honest car salesperson I have ever purchased a car from, and being a senior, I have owned many cars in my life, to finalizing the sale with Thomas Geeves, and since I live in Toronto, they deliver my car when it arrived on their lot. I think I have found a dealer that will help keep me happy driving a Lexus for the rest of my driving life! A real High Class dealership that will work with you to put you in the right car!! More
by Stephen
November 15, 2022
Sue has been excellent to deal with, the dealership has been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great a been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great as well. would highly recommend More
by Robmailing0
November 14, 2022
The first time I walked in, everyone was friendly and acknowledged me immediately. Jordon Craib was highly professional and very friendly. I will definitely refer him to anyone. acknowledged me immediately. Jordon Craib was highly professional and very friendly. I will definitely refer him to anyone. More
by Dina
November 13, 2022
Jordan was a pleasure to deal with. He was very knowledgeable and answered all of our questions. I would recommend him to anyone looking to purchase their next vehicle He was very knowledgeable and answered all of our questions. I would recommend him to anyone looking to purchase their next vehicle More
by Dukejeff
Employees Worked With
Jordan Skellett, Jordon Craib
November 12, 2022
Jordan was a pleasure to interact with. Though we weren't quite ready to make a purchase, Jordan understood our position and was thoughtful and helpful throughout our meeting. His follow-up Though we weren't quite ready to make a purchase, Jordan understood our position and was thoughtful and helpful throughout our meeting. His follow-up was timely and has left us with a great option to revisit once we're ready. More
by Mark
Employees Worked With
Jordon Craib
November 12, 2022
Great customer service, very friendly and welcoming staff. Knows their product very well. Thanks to Rick and Thomas staff. Knows their product very well. Thanks to Rick and Thomas More
by Abraham
