Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,412 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,412 reviews
July 30, 2026
Meeting with Rick we outlined what we wanted in a new hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to hybrid vehicle. He patiently and thoroughly detailed the options and how their purpose in the different trim levels for the NX350H. This helped us to make an well informed purchase. Further we with his assistance we reviewed a number of financing options and were able to get one which best worked for us. More
by Rlicastro
July 28, 2026
Recently Purchased a Toyota Sienna HYBRID from Lisa Ali of Lexus of LondonI couldn’t be happier! The purchase process was smooth quick and all because of Lisa’s exceptional knowledge of the vehicle and wha of Lexus of LondonI couldn’t be happier! The purchase process was smooth quick and all because of Lisa’s exceptional knowledge of the vehicle and what a customer needs to make a vehicle purchase fun enjoyable. I strongly recommend Lexus of London for excellent vehicles and Lisa Ali for an excellent enjoyable vehicle purchase. More
by Al D.
Employees Worked With
July 28, 2026
Friendly staff who are willing to help you select a right product for your need. product for your need. More
by hassanalirajani
July 27, 2026
Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More
by Kevin
Employees Worked With
July 25, 2026
Lisa Ali was our sales advisor, she was very helpful. Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, Had several dealership visits to review models and test drives. Lisa was professional, always available including email queries. Lisa was patient, ensured I had access to several demos to review. Was accommodating and assisted with final purchase processing. First time Lexus experience and Lisa made it easy. Appreciate the assistance from Lisa. More
by Ruth & Walter
July 25, 2026
Lisa Ali was our advisor and she was very helpful. She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our pu She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our purchase. Phone calls were answered directly or returned promptly. She was a pleasure to deal with and made our first experience with Lexus a very positive one. More
by davidcoulthard
July 24, 2026
Larry is excellent sales that I never meet before. Wonderful experience to buy the car with him. Wonderful experience to buy the car with him. More
by neilwty.95
July 24, 2026
John provided excellent service and was very professional, patient, helpful, and attentive throughout the entire experience. His positive attitude and dedication made a great impression, and I t professional, patient, helpful, and attentive throughout the entire experience. His positive attitude and dedication made a great impression, and I truly appreciate his outstanding support. More
by chcpa2005
July 24, 2026
John Zhang has always been my go to for buying my car. Highly recommend for all customers. Excellent customer service from start to finish. Everything was explained clearly. Very satisfied with the servic Highly recommend for all customers. Excellent customer service from start to finish. Everything was explained clearly. Very satisfied with the services and advices he provided. More
by Isabella727876615
July 24, 2026
Excellent service. Lisa Ali is a great salesman. She is very pleasant, knowledgeable, and accommodating. She really made an effort to help us determine what our need Lisa Ali is a great salesman. She is very pleasant, knowledgeable, and accommodating. She really made an effort to help us determine what our needs are, and what model of Lexus would suit us the best. She also recommended to take 2 different models of Lexus for a test drive, so we get the "feel" of it, and get to see the difference between different models. We are very happy with Lisa and will definitely recommend her to other customer. Thank you Lisa Krystyna and Dariusz More
by Krystyna
Employees Worked With
