Lexus of London

Andy was great to deal with, honest and up front about what was needed vs keep an eye on! He also went the extra mile and dropped off my Lexus after hours which was much appreciated! what was needed vs keep an eye on! He also went the extra mile and dropped off my Lexus after hours which was much appreciated! More

Excellent service done to my car. Great loyal and smart employee; Romyo who offered great respect Great loyal and smart employee; Romyo who offered great respect More

London Lexus provided me with excellent customer service from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduc from the minute I walked in. The front desk was warm and welcoming and quickly looked to have a representative come to assist me. Then I was introduced to Lisa A. She was fantastic! From the minute I sat in her chair she was attentive and supportive through the entire process. Such a pleasure to deal with. Lisa made it all so easy! Thank you More

Thank you, Larry, for such a great car-buying experience! The entire process, from start to finish, was smooth, easy, and stress-free. Larry was trustworthy and made everything so simple. I would definitely The entire process, from start to finish, was smooth, easy, and stress-free. Larry was trustworthy and made everything so simple. I would definitely recommend him to my friends. Thanks again, Larry, for all your help!J More

I have been a customer since 2016, And it has always made all efforts to sell and service my vehicles. Recently Andy Ziegler in service was the example of this goal. Friendly and detailed, he aimed to made all efforts to sell and service my vehicles. Recently Andy Ziegler in service was the example of this goal. Friendly and detailed, he aimed to solve any issues. More

Lisa was great from start to finish in helping us secure the exact make/model/trim we were after! the exact make/model/trim we were after! More

A customer oriented dealership. I experienced superb services from all levels of staff, especially from Gentris Raka. He really looks after his customers, from initial sale process I experienced superb services from all levels of staff, especially from Gentris Raka. He really looks after his customers, from initial sale process to after sale service. More

Sometimes a good product advisor makes all the difference, and that was certainly my experience with Steve MacIsaac at Lexus of London. I originally went in to book a maintenance appointment fo difference, and that was certainly my experience with Steve MacIsaac at Lexus of London. I originally went in to book a maintenance appointment for my GX550. While I was there, I noticed the LX600 and started asking Steve a few questions. I certainly wasn’t planning to buy another vehicle, but I eventually ended up trading in my GX for the LX600! What impressed me most about Steve was his genuine, humble and honest approach. He is professional, patient, kind and, most importantly, respectful of your time. He makes you feel comfortable and confident in your decision without making you feel pressured. When he promises to follow up, he actually does. That kind of reliability and professionalism means a lot to me. I also appreciated that he took the time to introduce me to the branch manager, also named Steve! It was a thoughtful gesture that made the experience feel even more personal. I also want to sincerely thank Jasmine Vegso, the financial manager. She was incredibly kind, respectful and professional. Honestly, she changed my impression of the financing side of buying a vehicle, which I really appreciated. I should mention that I previously had two very disappointing experiences with Lexus in the Toronto area. My experience at Lexus of London was completely different, and it reminded me how much the people representing a brand can influence your overall experience. I have always liked Lexus vehicles, but now I am also happy to have found a Lexus dealership that I genuinely trust and enjoy dealing with. Thank you, Steve, Jasmine and the entire team at Lexus of London. I am very glad to be your customer! More

Experience was good. Gent was diligent, super easy to talk to and made the entire process smooth. Gent was diligent, super easy to talk to and made the entire process smooth. More

Gent was phenomenal from start to finish. He is friendly and great at his job. Will be back to buy a vehicle. He is friendly and great at his job. Will be back to buy a vehicle. More