Lexus of London

Rick was very professional and understood our needs fully. He addressed all our concerns professionally and in a timely manner and we had a great experience with him. Very knowledgeable ! fully. He addressed all our concerns professionally and in a timely manner and we had a great experience with him. Very knowledgeable ! More

I would like to take a moment to recognize Larry Liang for his exceptional professionalism, dedication, and outstanding customer service as a Lexus sales representative. From the beginning of my experienc for his exceptional professionalism, dedication, and outstanding customer service as a Lexus sales representative. From the beginning of my experience, Larry was friendly, knowledgeable, patient, and genuinely committed to helping me find the right vehicle. He took the time to understand my needs, answered all of my questions thoroughly, and never made me feel pressured or rushed. Larry’s attention to detail and strong work ethic truly stood out. He made the entire purchasing process smooth, transparent, and enjoyable. His communication was excellent, and he consistently went above and beyond to ensure that I was satisfied and comfortable with my decision. It is clear that Larry takes great pride in his work and values his customers. His professionalism and dedication are qualities that make him an exceptional Lexus sales representative. I would highly recommend Larry to anyone looking for a trustworthy, knowledgeable, and customer-focused automotive professional. Jie Dan More

I find everyone from the moment you walk in the door to be friendly and welcoming. It is a pleasure to go in for my maintenance services. be friendly and welcoming. It is a pleasure to go in for my maintenance services. More

Buying a new car is a BIG deal for me as I grew up in the car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those co car business and have always bought new from my parents. Four minivans … top of the line as dad always said it is only pennies a day to have those cool options! Since they are gone along with their Chrysler dealership in a small Bruce County town I was left with the awesome task of sourcing ‘new wheels’ with the help of my grown kids. Their research and recommendations took me to Lexus London which proved to be just the place I needed to land. I was thrilled to work with Lisa Ali ! A female selling cars! YES! I could totally identify with her and was so impressed with her knowledge, her friendly professionalism and excellent advice. We found my dream car with the features I wanted, the colour and the interior and landed on the price tag! All with some fun chatter about my prior experiences as a woman trying to buy a car! Lisa confidently lead me through the payment options which shifted my thinking from a cash deal to leasing. What was most impressive was the fact that we could talk cars, talk finance, talk options and my opinion mattered and my knowledge of the car business was acknowledged and celebrated! Lisa was just the person I needed! Lisa was on hand to present my keys after my time with Chris Ouellette, another stellar person who made me feel like a valued customer just like Lisa did. I am loving my LEXI…so far she has impressed me, just like the staff who encouraged anxious me to get in and drive her. Lisa said, ‘Deb, your new car has four wheels and a steering wheel like your old one. Just get in and drive her’! “ I did and I haven’t looked back! Well done Lexus London, Lisa, Chris and Brenden who patiently explained the many awesome operating features. I am still playing and learning… and treating Lexi like gold! More

I had a great experience working with Rick Watson throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. The throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. There was a delivery issue that came up afterward, but when I brought my concerns to Rick, he was apologetic and took the time to follow up with me. He also followed through on getting the floor mats sent to me, which I appreciated. Overall, Rick was pleasant to work with and made the purchasing process easy. I would definitely recommend working with him if you're looking for a Lexus in London. More

Overwhelmed with all the technology and options in our new NX350H, I dropped in to ask Brenden if he could assist me. Though engaged with new deliveries Brenden carved out time to help me set up a second new NX350H, I dropped in to ask Brenden if he could assist me. Though engaged with new deliveries Brenden carved out time to help me set up a second account for our car then suggested we should arrange a more formal meeting to make sure we were knowledgeable about the numerous options on the vehicle. Thank Brenden More

Adam was professional, kind, knowledgeable, and patient, making my Lexus delivery experience genuinely enjoyable and memorable. making my Lexus delivery experience genuinely enjoyable and memorable. More

Larry was very helpful, friendly, and professional throughout the whole process. He answered all my questions clearly and made everything easy and stress-free. Great customer service and a very pleasa throughout the whole process. He answered all my questions clearly and made everything easy and stress-free. Great customer service and a very pleasant experience! More

I had a great experience working with Larry. He was patient, knowledgeable and honest. No‑pressure sales approach, clearly explained all details about the used car. Would definitely recommend to He was patient, knowledgeable and honest. No‑pressure sales approach, clearly explained all details about the used car. Would definitely recommend to anyone looking for a vehicle. More

Larry works very responsible, explained the car model clearly，very patient. Will highly recommend him to friends. clearly，very patient. Will highly recommend him to friends. More