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Lexus of London
London, ON
4,354 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,354 reviews
May 20, 2026
Jillian was excellent. Very professional, explained all my choices and options. Answered all my questions. Very professional, explained all my choices and options. Answered all my questions. More
by PALMER1966
May 20, 2026
Want to thank Steve MacIsaac, Rick Watson, Akeem Pearce and Jasmine Vegas for excellent service. Fantastic dealership. Never felt pressured which is important to us. Recommend Akeem for next sales posit and Jasmine Vegas for excellent service. Fantastic dealership. Never felt pressured which is important to us. Recommend Akeem for next sales position. Steve and Rick were so helpful and informative. Really appreciate the mug and hat. Love our new Lexus RX 450+. Will certainly recommend Lexus of London! Gary and Tracy Ferns More
by G & T Ferns
May 14, 2026
Rick projects an easy going confidence. He’s a professional. Same goes for Mara. The car is pretty sweet too. He’s a professional. Same goes for Mara. The car is pretty sweet too. More
by itsjaredpayne
May 14, 2026
Royston Peter is a top notch service advisor. Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for Along with being super smiley, he is extremely helpful, knowledgeable & goes above to ensure all needs are met before you leave. Thanks Royston for all your help More
by dambrosi
Employees Worked With
Royston Peter
May 12, 2026
It seems that the transition to Open Road has made negotiations more difficult for purchasers. negotiations more difficult for purchasers. More
by John Powell
May 12, 2026
I had an excellent experience working with Lisa Ali. She was knowledgeable and professional and never made me feel pressured during the process. She took the time to answer any questions or concerns. She was knowledgeable and professional and never made me feel pressured during the process. She took the time to answer any questions or concerns. The entire experience was smooth and stress-free. If you’re looking for someone trustworthy and professional, I highly recommend asking for Lisa. I love my new 2026 IS 350 Fsport 2. Highly recommend Lexus of London. More
by jonathan2112
May 12, 2026
Excellent Experience! From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professiona From Mara at reception to Steve in Sales through Chris and Jasmin in Finance wrapping up with Adam at delivery, everyone was extremely professional and helpful. Will defiantly purchase from here again. Thank You all. John More
by John
Employees Worked With
Other Employees :
Mara Sesink
May 11, 2026
Service is really good and efficient. Staffs are very kind, gave me a great experience here Staffs are very kind, gave me a great experience here More
by wan
May 11, 2026
Lexus of London is a beautiful dealership where everyone is very courteous and professional. It has a warm and welcoming feel. Lis Ali was my sales rep and was awesome she was super professional, polite, ex is very courteous and professional. It has a warm and welcoming feel. Lis Ali was my sales rep and was awesome she was super professional, polite, explain everything so well and always greeted us with a big warm smile. I will definitely be going to her for my next Lexus and I encourage everyone to go see her. More
by Randyloewen2
May 10, 2026
Amazing experience from start to finish. Larry was professional, honest, and extremely helpful throughout the entire process. The car was exactly as described, and everything went smoothly. Larry was professional, honest, and extremely helpful throughout the entire process. The car was exactly as described, and everything went smoothly. Highly recommend working with this dealership! More
by gb
