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Lexus of London
London, ON
4,435 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,435 reviews
August 27, 2026
I had a great experience working with Rick Watson throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. The throughout my vehicle purchase. He was helpful, professional, and easy to communicate with, and I never felt pressured throughout the process. There was a delivery issue that came up afterward, but when I brought my concerns to Rick, he was apologetic and took the time to follow up with me. He also followed through on getting the floor mats sent to me, which I appreciated. Overall, Rick was pleasant to work with and made the purchasing process easy. I would definitely recommend working with him if you're looking for a Lexus in London. More
by karentang
Employees Worked With
August 26, 2026
Adam was professional, kind, knowledgeable, and patient, making my Lexus delivery experience genuinely enjoyable and memorable. making my Lexus delivery experience genuinely enjoyable and memorable. More
by Fernando
August 21, 2026
Larry was very helpful, friendly, and professional throughout the whole process. He answered all my questions clearly and made everything easy and stress-free. Great customer service and a very pleasa throughout the whole process. He answered all my questions clearly and made everything easy and stress-free. Great customer service and a very pleasant experience! More
by il-bak
Employees Worked With
August 20, 2026
I had a great experience working with Larry. He was patient, knowledgeable and honest. No‑pressure sales approach, clearly explained all details about the used car. Would definitely recommend to He was patient, knowledgeable and honest. No‑pressure sales approach, clearly explained all details about the used car. Would definitely recommend to anyone looking for a vehicle. More
by yang
August 20, 2026
Larry works very responsible, explained the car model clearly，very patient. Will highly recommend him to friends. clearly，very patient. Will highly recommend him to friends. More
by siyu
August 19, 2026
service was great, really liked working with Larry and the rest of the people, would definitely come back really nice and good service the rest of the people, would definitely come back really nice and good service More
by kirt.marimon27
August 18, 2026
Larry is very friendly, and helped us to find the right vehicle, it's a perfect a vehicle for us with his help. He also helped us to apply the new tires and breaks. His deliver the vehicle right to our add vehicle, it's a perfect a vehicle for us with his help. He also helped us to apply the new tires and breaks. His deliver the vehicle right to our address, saved us a trip. He is the best sales person I've ever met. Will recommend to all my friends. Thank you very much! More
by jo
Employees Worked With
August 18, 2026
Larry is very helpful and professional sales. I highly recommend him to my friends. Excellent service! I highly recommend him to my friends. Excellent service! More
by Zehaowujohn
August 16, 2026
Had an excellent experience purchasing new vehicle. Lisa was very helpful, professional and personable when working with her Lisa was very helpful, professional and personable when working with her More
by Denilyn
August 15, 2026
I had a great experience at Lexus of London. The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth a The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth and enjoyable. Highly recommend connecting with Lisa for a top‑tier experience. More
by Evelyn
