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Lexus of London
London, ON
4,387 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,387 reviews
June 24, 2026
Larry has been very kind and resourceful with us. We hope to work with him in the future. We hope to work with him in the future. More
by hui
June 24, 2026
It was a pleasure working with Jillian. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. More
by Nh1972
Employees Worked With
June 24, 2026
Great customer service and Jillian was attentive and friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. More
by amackinnon235
Employees Worked With
June 22, 2026
Larry is a very good dealer, it’s my third car in Lexus of London because he. Thank you Larry. of London because he. Thank you Larry. More
by Zeng
June 19, 2026
I'm delighted to have met Larry at the Toyota Town store—he is highly dedicated, proactive in assisting customers with vehicle selection and comparison, and consistently helps arrange maintenance serv store—he is highly dedicated, proactive in assisting customers with vehicle selection and comparison, and consistently helps arrange maintenance services. I'm thoroughly satisfied with his work and wish him continued success. More
by tian
June 17, 2026
The process was simple and easy. Our sales person was low pressure and the entire atmosphere of the dealership was pleasant. I've purchased many new cars, but this was the best exper Our sales person was low pressure and the entire atmosphere of the dealership was pleasant. I've purchased many new cars, but this was the best experience to date More
by Awalker16
June 16, 2026
Rick is a very professional salesman treats customer with care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership an care and good manner. He is also very helpful in the areas of my concerns and addressed the issue head on. The dealership has a new ownership and I can see some differences. I still prefer more the original private owner dealership that treated customers very personal with care, including providing the usual new car welcome kit (4/5 bottles of car care products labeled with Lexus logo) which is now discontinued. More
by Happy feet
June 16, 2026
Very nice guy! Reliable and full of responsibility. Very good experience. Recommend for buying any car. Reliable and full of responsibility. Very good experience. Recommend for buying any car. More
by dopoer118
Employees Worked With
June 11, 2026
I recently had the delight of working with Lisa Ali in purchasing a new to me car. She made me feel comfortable and relaxed right away. She guided me through the process with certainty and knowledge with purchasing a new to me car. She made me feel comfortable and relaxed right away. She guided me through the process with certainty and knowledge with no sale’s tactics. I would recommend to anyone purchasing a car. More
by Casteele900
June 10, 2026
My service experience was A+. They sent me a detailed video of all the areas that needed attention with a detailed explanation. Paid for an UBER to take me home and bring me bac They sent me a detailed video of all the areas that needed attention with a detailed explanation. Paid for an UBER to take me home and bring me back. Their texting service to keep me informed was fantastic. More
by thickey428
Employees Worked With
Royston
