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Lexus of London
London, ON
4,211 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,211 reviews
December 07, 2025
I wish to express my sincere appreciation for the outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience outstanding service I received with my vehicle purchase. Mr. Rick Watson was very good throughout the entire process. His extensive Lexus experience makes him highly recommended for any Lexus model. He has been incredibly helpful and knowledgeable throughout my entire purchasing experience. All in all, a very pleasant experience at the Lexus of London. Thanks to Adam Frankel (Product Specialist) for thoroughly explaining all features and answering my questions. I highly recommend him for his comprehensive and detailed descriptions of new vehicles. To sum up, I had a great experience with buying, getting a detailed info and from the vehicle service department. Highly recommend Lexus of London to anyone interested in Lexus. More
by Ruchin
December 07, 2025
Excellent service at Lexus of London and the car was finished on time and to my satisfaction. finished on time and to my satisfaction. More
by DaveT
December 05, 2025
Exceptional customer service from Dale each time I have interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it up easy and enjoyable. More
by Wayne
Employees Worked With
December 04, 2025
I found the people at Lexus of London to be very pleasant, informative and very helpful. pleasant, informative and very helpful. More
by perryandsandy
December 04, 2025
the entire process of getting my new Lexus was amazing. Every person I dealt with in the process took their time and made me feel appreciated. Would 100% recommend this dealership!!! Every person I dealt with in the process took their time and made me feel appreciated. Would 100% recommend this dealership!!! More
by jonod97
December 04, 2025
From the moment we arrived and came back to pick up our new SUV we were met by friendly, professional and patient staff. A great experience from all who met with us as it has been 20 years since we purcha new SUV we were met by friendly, professional and patient staff. A great experience from all who met with us as it has been 20 years since we purchased a new vehicle. A great experience and felt no pressure. They listened to our needs and went from there. Love our SUV!! More
by jamieson.family1
December 04, 2025
Lexus of London made our car purchase smooth and easy. The team is trustworthy, professional, and truly made us feel valued throughout the entire experience. The team is trustworthy, professional, and truly made us feel valued throughout the entire experience. More
by Amanda H.
December 03, 2025
We visited the London location and were met with wonderful people and treated very well. We will be encouraging our friends to check out Lexus of London for sure! wonderful people and treated very well. We will be encouraging our friends to check out Lexus of London for sure! More
by tbrkathyp
Employees Worked With
December 02, 2025
Great experience here, everyone was super friendly and helpful, especially Lisa who sold us our used Mazda. helpful, especially Lisa who sold us our used Mazda. More
by susank
December 01, 2025
General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More
by lancesaulis474
