Lexus of London

My service visit was great. Andy answered all my questions and went over the service report in detail. He asked Romeo Nissan to go over some technical issues as other staff were Andy answered all my questions and went over the service report in detail. He asked Romeo Nissan to go over some technical issues as other staff were tied up with new car deliveries. Romeo spent time with me in my car explaining some of the intricacies of the system and offered solutions. I learned something new. Top notch service overall, I can’t say enough about this dealership. More

I would like to give a big thank you to Akeem Pearce (Salesperson) and Chris Ouellette (Financial Services Manager) for their outstanding service. They were both incredibly kind, professional, and helpf (Salesperson) and Chris Ouellette (Financial Services Manager) for their outstanding service. They were both incredibly kind, professional, and helpful throughout the entire process. They made everything smooth and stress-free, and I truly appreciate their efforts. I would definitely love to work with them again when purchasing my next vehicle. Unfortunately, my experience with another female manager was disappointing. She came across as unfriendly and dismissive, which made me feel disrespected. Her attitude left a negative impression on what was otherwise a very positive experience. Overall, I was very satisfied with the service, especially from Akeem and Chris. They were excellent to work with, and I would gladly recommend them to others. However, my interaction with the other manager was disappointing enough that I would hesitate to work with her again. More

It was a great pleasure to deal with Rick Watson at Lexus of London! He is a very friendly and knowledgeable and I would highly recommend you talk to Rick if you are looking at buying a car from Lexus of Lon of London! He is a very friendly and knowledgeable and I would highly recommend you talk to Rick if you are looking at buying a car from Lexus of London! We love our new NX 350H it is a fabulous car! More

This was our first experience with Lexus of London and it was excellent from start to finish. Our primary contact was Lisa Ali in the Sales Department who we can highly recommend. She was very easy to work w was excellent from start to finish. Our primary contact was Lisa Ali in the Sales Department who we can highly recommend. She was very easy to work with, knowledgeable, very personable and responsive, in a word professional, making our transaction smooth and stress free. If you are looking at buying or leasing a car from Lexus of London ask to speak to Lisa. You'll be in good hands. More

Outstanding Service from Akeem at Lexus of London! I recently purchased a used Lexus ES 350 from Lexus of London, and I couldn’t be happier with my experience! A special thank-you to Akeem for maki I recently purchased a used Lexus ES 350 from Lexus of London, and I couldn’t be happier with my experience! A special thank-you to Akeem for making the entire process smooth, stress-free, and enjoyable. He was professional, helpful, and great to deal with throughout the purchase. More

I had a wonderful car-buying experience, thanks to [Salesperson's Name]! From my initial visit to the final delivery, [Salesperson's Name] was incredibly professional, knowledgeable, and patient. They [Salesperson's Name]! From my initial visit to the final delivery, [Salesperson's Name] was incredibly professional, knowledgeable, and patient. They explained all the features in detail, answered every question I had, and made the whole process smooth and stress-free with no pressure or hidden surprises. I highly recommend working with [Salesperson's Name] if you're looking for a new car! More

Professional, patient, and informative. Never pushy, and always respectful of my family’s circumstances. A pleasure to work with. Never pushy, and always respectful of my family’s circumstances. A pleasure to work with. More

Lisa was nice to deal with. I had arranged to meet with her after I read her ratings on Dealer Rater, and I wasn't disappointed. She was friendly and open. Perhaps her best qual I had arranged to meet with her after I read her ratings on Dealer Rater, and I wasn't disappointed. She was friendly and open. Perhaps her best quality is patience: on my first meeting with her, I asked a lot of questions, all of which were answered in an unhurried way. In the days that followed, she touched base in an unpressured manner, and promptly answered all of my follow-up questions. More

From the moment you enter, you feel welcome at the dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communica dealership; from the concierges to the sales staff. Everyone was friendly. The only glitch was with the finance department: there was poor communication. I was told that the VIN would be supplied well before the vehicle arrived, but that wasn't the case. It left me scrambling to get all of the paperwork in place at the last moment, and in a compressed time frame. At the same time, I felt pressure from said department to come in immediately to take delivery, possibly because they wanted to make month end quotas. More

We had a really great experience here with our new purchase. Everything went quick and smoothly. They helped us decide on which model to get based on our needs and budget. Lisa dealt with us and helpe purchase. Everything went quick and smoothly. They helped us decide on which model to get based on our needs and budget. Lisa dealt with us and helped us along the way to getting us in our new Lexus! She was very friendly and had answers to all of our questions. We definitely recommend this dealership and recommend Lisa to help with any dealings and sales questions. More