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Lexus of London
London, ON
4,181 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,181 reviews
November 15, 2025
What an exciting day. Minus the weather. But that didn't seam matter. Because when it started to rain selflessly Brenden rain in to the rain to back my new NX-350 back In Minus the weather. But that didn't seam matter. Because when it started to rain selflessly Brenden rain in to the rain to back my new NX-350 back In out of the rain. Taking all the rain drops of his very nicely tucked in uniform top. Brenden thank you for showing me all the new features. Customer service that you don’t see everyday. The time you took to make sure I fully understand all the vehicles features was very important. More
by georgieoakes
November 15, 2025
All Staff extremely professional & knowledgeable. Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff Great to deal with Steve/Jasmine/Stephanie/ & Adam as well as Concierge staff More
by lagreen
Employees Worked With
November 12, 2025
He is a very professional, excellent and kind person. I had a very good experience buying a car here. My subsequent vehicle maintenance will also be carried out here.. I had a very good experience buying a car here. My subsequent vehicle maintenance will also be carried out here.. More
by yonghenglin05
November 12, 2025
Upon entering the dealership everyone was respectful, knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went knowledgeable, and delightful. Never once did we feel any sales pressure tactics. Each member of the Lexus of London team we dealt with always went above and beyond to ensure my husband and I were well taken care of. Excellent service and top notch people! More
by Katherine
November 07, 2025
We had an amazing experience purchasing our first Lexus from Lexus of London! Steve MacIsaac made the buying process smooth and stress-free, and Akeem Pearce was outstanding in showing us all the features from Lexus of London! Steve MacIsaac made the buying process smooth and stress-free, and Akeem Pearce was outstanding in showing us all the features and making sure we felt confident with our new vehicle. Bo Shi and Jasmine Vegso handled the paperwork quickly and clearly. The whole team was courteous, knowledgeable, and a pleasure to deal with. Highly recommend! More
by Paul & Nancy
November 06, 2025
Brenden Gillispie was extremely helpful in explaining all of the capabilities of my new Lexus GX. There was a lot of cool features I wouldn't have discovered without him. He made it all easy to understand an of the capabilities of my new Lexus GX. There was a lot of cool features I wouldn't have discovered without him. He made it all easy to understand and was very friendly. Can't thank him enough More
by Sam
Employees Worked With
November 05, 2025
Excellent customer service from initial contact to leaving with new vehicle. Very thorough orientation given to new purchase leaving with new vehicle. Very thorough orientation given to new purchase More
by kmmccut
November 03, 2025
Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More
by Anne
Employees Worked With
Other Employees :
The lady at the welcome desk - I don’t remember her name.
