Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,104 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,104 reviews
August 22, 2025
Peter was professional, friendly and transparent. He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! More
by Jaimatt
August 22, 2025
After my accident the staff bent over backwards to make me feel comfortable and that my business was worthwhile. Even when I had to postpone picking up the vehicle three times, they were friendly and court me feel comfortable and that my business was worthwhile. Even when I had to postpone picking up the vehicle three times, they were friendly and courteous. More
by golfgalca
August 22, 2025
Ive been doing business with lexus of London and toyota town for over 15 years. I recently purchased a used ES350, and i can use one word to describe my experience with Lexus of london. It was EASY. From b town for over 15 years. I recently purchased a used ES350, and i can use one word to describe my experience with Lexus of london. It was EASY. From beginning to end it was an excellent experience. Lisa Ali made the entire purchasing process a breeze, she went above all my expectations. This is the 2nd car ive purchased from Lisa, and it definitely wont be the last. If you are looking for an easy experience where your time is valued, ask for Lisa More
by Jfb39
Employees Worked With
August 21, 2025
I really enjoyed being in Lexus especially John is very friendly and i had great time along with him friendly and i had great time along with him More
by okhayum
August 21, 2025
Larry is very friendly and professional, helps me find a great deal! I would recommend my family and friends come to here as well! great deal! I would recommend my family and friends come to here as well! More
by lindaxzl004
August 14, 2025
Dale once again was on top of things and made my issues were addressed and we scheduled the follow appointment once the part is in. Thank you Dale, excellent service 👍 were addressed and we scheduled the follow appointment once the part is in. Thank you Dale, excellent service 👍 More
by jbhanley
Employees Worked With
August 13, 2025
STEVE Mc…: What an amazing professional knowledgeable person. Highly recommend asking for Steve if you’re interested in purchasing a vehicle. He is uniquely one of a kind & pressure never entered our mi person. Highly recommend asking for Steve if you’re interested in purchasing a vehicle. He is uniquely one of a kind & pressure never entered our minds… Anne &Larry Green, Chatham, Ontario. More
by lagreen
Employees Worked With
August 13, 2025
Larry has been really helpful in the whole time - I have been with Lexus for more Han 10 years and his hospitality and specialties are the top notch. Thank you Larry. been with Lexus for more Han 10 years and his hospitality and specialties are the top notch. Thank you Larry. More
by DarrenS
Employees Worked With
August 12, 2025
Rick was very helpful with our purchase of a used RX 350. He was very professional and knowledgeable, and he went out of his way to make our buying experience enjoyable. He was very professional and knowledgeable, and he went out of his way to make our buying experience enjoyable. More
by Hannah
Employees Worked With
August 10, 2025
We were completely satisfied with our purchase at Lexus of London. Although the day we were at the dealership it was extremely busy due to a special sale, Lisa Ali took some time to greet us and arrange fo of London. Although the day we were at the dealership it was extremely busy due to a special sale, Lisa Ali took some time to greet us and arrange for a suitable time for us to meet with her a bit later in the day. We went out for a few test drives and Lisa explained many of the features both on the vehicles we drove as well as options available on other new vehicles. More
by larrycustance
Employees Worked With
