Lexus of London

Lisa Ali was exceptional to work with through my car buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, understood what mattered to me, and genuinely cared about making sure I felt comfortable with my decision. She was incredibly friendly, knowledgeable, professional and thorough. She took the extra time to explain the entire process, all details about features and price, answer my questions, and make sure I understood without ever making me feel rushed or pressured. What stood out most was that she listened to what I needed, understood my concerns (about being a short woman and not fitting well in most cars), and helped me work through the things that were important to me. Excellent buying experience! There is something especially valuable about women helping women, and I truly felt that, throughout the whole process. I am thrilled with my new vechicle! If you're looking for a knowledgeable, trustworthy and professional Sales Person (female) who will listen, explain your options and genuinely look after you throughout the car-buying experience, I highly recommend Lisa Ali at Lexus of London. More

Rick Watson provided us with excellent, prompt, and cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing cordial service! Christopher Ouellette was professional, kind, and efficient. We were extremely pleased from our intital correspondence to finalizing our purchase, and pick-up of our vehicle. All aspects of the deal went smoothly. We couldn't have been more satisfied with the dealership and highly recommend Lexus of London. Adam Frankel, our delivery specialist, greeted us warmly with great enthusiasm and professionalism. He kindly and thoroughly explained technical aspects of the car - no question was too big or small. His energy and genuine excitement for us matched how we felt. He was fantastic and couldn't have done a better job. We have never experienced such a patient run through of a vehicle. The dealership was very clean. Everything was perfect. More

Steve MacIsaac made our most recent car buying experience a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. He was patient as we worked together to determine which car would best meet our needs, including allowing us the opportunity for repeat test drives once we had the vehicles narrowed down. We felt Steve was working to meet our needs through the entire process including the final purchase and delivery. Upon delivery, Steve introduced us to Adam, our delivery specialist, who spent a couple of hours teaching and showing us all the features that were available on our vehicle. When Adam finished, we were much more confident and excited to take advantage of all the car had to offer. Steve did a final check in with us as well to make sure everything was to our satisfaction - we could not be happier and look forward to many reliable and enjoyable years with our new vehicle. Thank you Lexus of London. More

Lisa was very helpful and kind person. She took care of our needs. Best sales person She took care of our needs. Best sales person More

Lexus of London has the best staff i have ever met at a dealership. Lisa Ali and Jasmine Vegso were amazing to work with and made me feel very welcome. They took into consideration of my needs as a new mom dealership. Lisa Ali and Jasmine Vegso were amazing to work with and made me feel very welcome. They took into consideration of my needs as a new mom and got me into an SUV they had on their lot. Couldn't be more grateful for their patience and kindness! Definitely will recommend friends and family to call with Lisa from Lexus of London in the future. More

Gentrit was very informative, fair and a pleasure to work with. Everyone we encountered was professional and courteous with. Everyone we encountered was professional and courteous More

Great service. Everyone was helpful will make sure to introduce them to my family and friends Everyone was helpful will make sure to introduce them to my family and friends More

Everything was well organized and they were very knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. knowledgeable about the vehicle and answered all of our questions. Very easy to deal with. More

I choose this dealership because of rick Watson, reliable vehicles, knowledgeable staff, excellent customer service. vehicles, knowledgeable staff, excellent customer service. More

Lets just start with the fact this is my 2nd Lexus with Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of pro Rick, and the 7th purchased/leased by my family from Lexus of London. Everyone is always very professional, attentive, and fair. The level of professionalism at the dealership is a rarity for any industry these days - that is prime reason for our continued loyalty to Rick, Romeo and the team at Lexus of London. The other reason is that the RX is built right here in Ontario, and are the most reliable automobiles my family has ever owned. We have had many competing German makes and models, and non hold a candle to Lexus build quality. This isn't a small purchase, this is a purchase where you are relying on a machine to take your family safely, and consistently, from point A to point B, and not have to worry about lights shorting out, windows or doors not locking, or a engine light randomly turning out. Have your Lexus serviced at it's regular intervals, at the Dealership, and it will last you a very long time. More