Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,489 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,489 reviews
October 29, 2026
Larry provides reliable and trustworthy service. I can always count on him, and I’ll continue choosing Larry for his services! I can always count on him, and I’ll continue choosing Larry for his services! More
by shanxiu1985
October 29, 2026
Larry is very nice sales. I have bought third cars from him. He is very professional and nice man. I have bought third cars from him. He is very professional and nice man. More
by Gaosiqin7
October 28, 2026
Top notch sales and service from start to finish. One bad experience but Shane was tremendous. One bad experience but Shane was tremendous. More
by rbgolfing
October 25, 2026
Got the car from John, very nice experience. Will definitely recommend him to friends and family. Will definitely recommend him to friends and family. More
by Ashley2024zhao
October 24, 2026
Akeem Pearce and the rest of the team were amazing! I was on a bit of a time crunch with this purchase and the team really pulled through. Thank you all! I was on a bit of a time crunch with this purchase and the team really pulled through. Thank you all! More
by negmis
Employees Worked With
October 24, 2026
From the moment we sat down with Steve MacIsaac we felt very comfortable dealing with Lexus of London. When we drove away with our new car we knew we made the right choice. very comfortable dealing with Lexus of London. When we drove away with our new car we knew we made the right choice. More
by Willie & Marnie
October 24, 2026
Amazing customer service from Steve Maclsaac, Romeo Nissan and Stephanie Shearsby, Bo Shi very friendly and knowledgeable. highly recommend this dealership. Nissan and Stephanie Shearsby, Bo Shi very friendly and knowledgeable. highly recommend this dealership. More
by Stanislav
October 24, 2026
Exceptional customer service from Lisa Ali! Friendly, professional and knowledgeable. Highly recommend this dealership. Lisa’s the best! Friendly, professional and knowledgeable. Highly recommend this dealership. Lisa’s the best! More
by Impressed customer
October 23, 2026
Such fantastic service at Lexus of London! We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past We worked with Steve MacIsaac, Chris Ouellette, Brenden Gillespie, Chris Pinelli, amongst others. We have used other luxury dealerships in the past. This is our first experience with Lexus of London and we can't say enough about it. Highly recommend! More
by pbatt70
October 23, 2026
Andy was friendly and approachable. Answered all questions and asked if I would like a courtesy wash…I feel comfortable with him. Answered all questions and asked if I would like a courtesy wash…I feel comfortable with him. More
by Carline
