Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Island Ford Superstore
Duncan, BC
1,125 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,125 reviews
May 19, 2015
Awful 2 year run around! I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed I bought my 2013 Ford Fiesta in June 2013 at then Ken Evans. About 6 months (roughly) after I bought it, they had changed name and location. I noticed the noisy shifting and poor gear change, so I brought in to get looked at. I was informed that I just needed to learn how to drive the car and there was nothing to worry about. They test drove it, washed it and sent me on my merry way. The problem had gotten progressively worse . So I went back 1-2 more times with the same thing 'there is nothing wrong with the car, its just a little louder shifting than other cars. Once again sent on my way. Problem still there. It was starting to get so bad with shuddering, slipping gears, not being able to find a gear to shift into that I didn't like driving for long periods of time. After a few more visits over the year I kept getting told its nothing, until a service mechanic told me early this year, (year and a half since purchase) that there is a problem with the clutch and they are waiting for new clutch parts to replace old clutch parts. He suggested that I run it until 'a part falls off' because my car wasn't failing the test. Thus not being able to be fixed. It finally took angry demands and phone calls stating that this has gone on long enough and something needs to be done. I asked the woman how many times do I have to come in until this gets fixed? I haven't been happy with the car since purchase. No one had ever contacted me to see if I was happy with the car no one sent reminders about oil changes. The salesman that sold me the car basically vanished off the face of the earth once I signed some papers. She told me that she would V.I.P. me and assured me that this would get fixed. So parts were ordered and waited I did, until this last Thursday. I made the appointment 1.5 weeks in advance and was told to bring my car in before they even really opened, and that my car would be the very first one looked at. It wasn't looked at until 11. It sat there for 3 hours. Told me they needed it all day, as it takes 4-6 hours. At that time I was offered a ride but they did not have any cars 'left' for me (at 8 in the morning) so I waited around in Duncan for 6 hours . They only worked on it for 3 hour (work order says 4, which isn't possible) as I was there to check status or pick up. When I got there they had told me that my car had just got put on the lift and sent me to get a rental car as they would need it overnight. When I got to budget they sent me back to Island Ford. They had lost my car or rather mixed it up with someone else's. I don't believe they even had time to drive it to make sure it was fixed. I was given my key and almost sent on my way. I demanded I got my paper work as this was the second time of them trying to not give me paper wo.k So finally my clutch got replaced. When driving off the lot I had noticed it felt funny, but it had been a long day and I just wanted to be done. Next day I notice this moderate vibration, I call and make a new appointment. Chad absolutely assures me that my car will be the first one worked on and I have nothing to worry about. So today I take my car in bright and early. the lady sits in my car with me and listens to the car and feels the vibration so she quickly does my paper work and tells me to have a cup of coffee and they will get back to me. Equally quick they take it for a test drive. Then it sits parked for 1hour and a half all together and so do I. Finally I go and ask what is going on. The lady says 'oh we're just sending it to get washed' .. what? Why? Told her I was getting so mad. So she does some scrambling and tells me that it needs a new clutch the one they put in isn't any good. So I yelled for my keys back gave them a piece of my mind, drove home, called Steve Marshall, took my car in, got it test driven, and they ordered my new parts. All in a half hour tops, from the time I arrived. Steve Marshall treated me like royalty. I Will never ever step foot in island ford again. I really have been treated unfairly, made me feel like it was all in my head. They brushed me off for almost two years. They.gave my false hope repeatedly.This is honestly the worst experience I've ever had. This should have been an easy fix. This was my first new car, I could have been a life long customer. More
by Angry
Helpful May 18, 2015
I'll travel for great service! I was looking for a new car and was referred to Dave by a colleague. I could not be happier! Initially it was convenient because we lived in Mill Ba I was looking for a new car and was referred to Dave by a colleague. I could not be happier! Initially it was convenient because we lived in Mill Bay. Since then we've moved up the island and I still make the 3 hour roundtrip drive because Dave makes the difference. He's a great guy and I will not go anywhere else. More
by fern73
Employees Worked With
May 12, 2015
Great car buying experience! I would like to thank Dave Faithfull for all his help with the purchase of our 2014 Ford Edge. Dave came recommended from a friend and we were not di I would like to thank Dave Faithfull for all his help with the purchase of our 2014 Ford Edge. Dave came recommended from a friend and we were not disappointed in our dealings with Island Ford and Dave Faithfull. We look forward to future purchases from Dave and the team at Island Ford. Keep up the great work. More
by drivestoomuch
Employees Worked With
May 08, 2015
Excellence in truck purchasing I had heard that Island ford was the place to get a new Ford on Vancouver Island. I certainly was not disappointed. From the first time I spoke on t I had heard that Island ford was the place to get a new Ford on Vancouver Island. I certainly was not disappointed. From the first time I spoke on the phone with my salesperson, to the time I drove my new truck home that day, It was an all around great experience. David Faithful is a genuinely nice person, and that went a long way for me as well. I am happy to have gotten another ford, and been able to support another Island business as well. Thanks again, the Ball Family More
by daveyboy
Employees Worked With
May 06, 2015
Best Salesman David Faithful goes above and beyond what you expect from a salesman. He is very professional, genuine, committed and upbeat. He is a lot of fun to David Faithful goes above and beyond what you expect from a salesman. He is very professional, genuine, committed and upbeat. He is a lot of fun to deal with. More
by Monty
Employees Worked With
May 06, 2015
Best Oil Change Ever I went to have the oil changed in my car, after talking to Kyle Martin (and Kevin) ended up going home without my car but with a very nice Escape. I went to have the oil changed in my car, after talking to Kyle Martin (and Kevin) ended up going home without my car but with a very nice Escape. I had been considering making a change for awhile, guess the time was right. The process of buying was handled so smoothly. Everyone was so friendly and kind. A pleasure to buy a vehicle this way. I will without hesitation tell my friends and family. More
by Lynn
Employees Worked With
Other Employees :
Kevin, sorry can't remember all the other\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
April 28, 2015
A stress free experience We bought our 2013 Ford Escape from Sandra Jurcic. After visiting several lots with high pressure salesmen, Sandra showed us a car that came closest t We bought our 2013 Ford Escape from Sandra Jurcic. After visiting several lots with high pressure salesmen, Sandra showed us a car that came closest to what we were looking for, at a price no other dealer would match, without any high pressure sales tactics. She started by taking note of precisely what we were looking for, and what we were willing to pay. She did not waste our time showing us vehicles outside of our range. During the whole experience she was very polite and informative. It was a pleasure dealing with her. More
by simply satisfied
Employees Worked With
April 28, 2015
Best sales person Went in in the end of March to tryed to get financed but it didn't work out but my sales person was Jordan Jones and he was alsome and he really knows Went in in the end of March to tryed to get financed but it didn't work out but my sales person was Jordan Jones and he was alsome and he really knows his stuff . I will recommend him to anyone! More
by Batman1432
Employees Worked With
Jordan Jones
April 22, 2015
Dave Faithfull comes through again. This is my fourth vehicle I've purchased from this dealer and specifically Dave Faithfull. He went to great efforts to find me the vehicle I wanted. This is my fourth vehicle I've purchased from this dealer and specifically Dave Faithfull. He went to great efforts to find me the vehicle I wanted. He had it shipped quickly to the dealership. On purchase day he spent extra time with me to make sure I knew my vehicle inside and out. His energy and commitment are endless. If you want a ford make it painless just call Dave Faithfull. The name is a good hint. More
by Black fx4 guy
April 20, 2015
Great salesmen I resently purchased a used Dodge Ram from Island Ford , Dave Faithful was my salesmen I have been dealing with Dave for 25 years the service he provi I resently purchased a used Dodge Ram from Island Ford , Dave Faithful was my salesmen I have been dealing with Dave for 25 years the service he provides is second to none. He is honest and up front about pricing and he has always got me the best deal possible. He takes the time to get to know you and there is no pressure unlike the young and up and coming sales people of today. I also think Edie Lange does a great job in financing alway makes you feel very relax as she is going the the different options. More
by Trigger
