Budds' Chevrolet Cadillac Buick GMC

Awful Customer Service I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Ca I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Cameron Ernst to schedule an appointment. I told him I would be coming from Niagara Falls and taking the day off work. Thursday evening I got a phone call and an email from Michele Field to confirm my Friday appointment. Friday morning I exchanged text messages with Cameron Ernst to again confirm my appointment to drive the Cadillac I had enquired about. When I arrived at the dealership on Friday, Cameron was busy with another customer. After a 15 minute wait,someone at the dealership finally introduced me to Bill Coombe who explained Cameron was busy and that he could assist me with the vehicle I was there to see. After several minutes of trying to find the vehicle I was there to drive, Bill informed me that Cameron had actually sold the vehicle the day prior. Knowing I was coming from an hour away and taking the day off work, Cameron Ernst had sold the vehicle the day prior and had not had the common decency to let me know. Bill could tell I was furious and apologized several times on his ignorant co-worker's behalf. Several times, Bill said he would "take care of" me due to Cameron's actions. My experience with Bill was generally positive. I found him to be friendly and accommodating while trying to find a similar vehicle for me to drive, and I would recommend him based solely on his customer service. However, when I decided on a vehicle I liked and we began to talk about the price, the absolute best he could offer to "take care of" me was to take $250 off the price. I was not impressed by this and ultimately left, which is unfortunate because I was prepared to buy a vehicle that. This has worked out in my favour however, as I have since bought a vehicle from Ken Dobbin at Brian Cullen Chevrolet in St. Catharines. Ken's customer service is light years ahead of what I experienced at Budds. Several days after my visit to Budds, I received a follow-up email form Michele Field enquiring how my visit to Budds had been. When I relayed my experience and my concerns in a reply I heard absolutely nothing back. So, to recap: -Cameron Ernst showed no respect for me or my time, and his ignorance makes this dealership worth avoiding altogether. -Bill Coombe provided good customer service and was very friendly. He did his best after being put in a tough spot by his co-worker, but take any promise he makes you with a grain of salt. -Any email form Michele Field is not worth responding to, because it appears she doesn't actually care whether you had a negative experience. More

Budds and the service team have always been outstanding. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. Their attitude and ability to work with and do anything for their customers is why they are the only dealership I want to deal with. More

Fantastic I love dealing with Basil, he's kind, caring and very knowledgeable and keeps in touch. I also have to mention I think his name was Liam. I had forg I love dealing with Basil, he's kind, caring and very knowledgeable and keeps in touch. I also have to mention I think his name was Liam. I had forgotten to take my grandson's car seat out of my old car so Basil and I attempted it to no avail. He recruited Liam who was able to get it out but not without a struggle. Anyway, I saw him later in the parking lot and I thanked him again and we had a short chat. Not only was he helpful but extremely courteous. All the staff at Budd's are always friendly, courteous and knowledgeable. Thanks again Basil More

Juan is an amazing customer service rep. He always ensures my car is well taken care of on a timely basis. Great to work with him! ensures my car is well taken care of on a timely basis. Great to work with him! More

Budds is Outstanding Purchased my Cadillac with the help of Farid - exceptional sales and follow-up - Treated with respect and honesty by both sales and service - thank yo Purchased my Cadillac with the help of Farid - exceptional sales and follow-up - Treated with respect and honesty by both sales and service - thank you More

Hands down best service and sales team! Just bought my third vehicle from Budds Chevrolet and overall have bought a total of 5 vehicles from the Budds group of dealership. They know how to treat their cus third vehicle from Budds Chevrolet and overall have bought a total of 5 vehicles from the Budds group of dealership. They know how to treat their customers well. Very attentive and super easy process. I was not rushed into any deal. Took my time and found the perfect fit. Thanks Basil for the excellent service. More

There is a problem in the car making allowed a mouse to enter my car and cut the bilt, why ther is no warranty for that? enter my car and cut the bilt, why ther is no warranty for that? More

Quick, dependable, courteous service. I switched over to Quick, dependable, courteous service. I switched over to Budd’s from Mister Lube, two years ago, and have never looked back. Comprehensive mainten Quick, dependable, courteous service. I switched over to Budd’s from Mister Lube, two years ago, and have never looked back. Comprehensive maintenance service, performed by professionals AND great pricing! Thanks to Caitlin More

I am always pleased with Budd’s service dept they always look after my requirements. I was disappointed that my car could not be washed due to a break down but I was told I could bring my back anytime. look after my requirements. I was disappointed that my car could not be washed due to a break down but I was told I could bring my back anytime. More

Exemplary service. Always friendly smiling very congenial. They took care to explain everything. Also proactive kept me informed along the way. Driver that took me home and picked me up very nice congenial. They took care to explain everything. Also proactive kept me informed along the way. Driver that took me home and picked me up very nice to chat with. More