My son researched for quite a while to find the vehicle he wanted to purchase, and found a used one at this dealership, after test driving and purchasing it on his own, he drove it home on March 8 to find a piece of trim missing from the drivers side roof. I called Darlene immediately to let her know and she said they would take care of it, I called back and was told part was on back order from Darlene. We were told to take it to a Hyundai dealership and they would replace it under warranty, but without the old piece of trim, they would not. Back to BMC, Darlene then passed us off to Rob Picken (service manager), he was going to have Hyundai dealership in Collingwood order part and let us know when it was in, and we would take it into service at BMC to have them install, Jump ahead to now April 5, this has not been resolved, no one has called to say part is in, or update us with any news. I call and leave message for Warren Sly, he does call back and I give him all the information again, he says he will have part their on Sat. and bring the car up to have it installed. Sat. April 8, we called first to make sure part was their, confirmed yes. My son drives up only to discover they have ordered the passenger side trim not the driver side. My son wants nothing more to do with this dealership, and as a first time buyer, his experience should not have turned out like this !!! I was back on the phone Monday morning after leaving a message on Saturday, and no one will return a phone call. I ask to speak to the owner Kevin Sly, well he doesn't have voice mail, or a email they will give me and he doesn't come in very often. After much frustration, I speak to a Donna, she finally gets some action, and tells me a Peter Dan (sp) will call me back. He does and I tell him that my son will not return, and I want a e-transfer of money to pay for the part and compensation of gas for my son. They agree to $25.00 for gas and the $42.00 for part, the e transfer was not complete until another phone call on April 11 @ 1pm, as no phone call back from Peter, after again talking to Donna, I have the $67.00 e transfer. At this point it is it's no longer the $42,. part, it's the principal of the how the customer was treated after he bought a car from Blue Mountain Chrysler. He picked up vehicle on March 8 and it has taken until April 11 to be resolved. A file has also been opened with Chrysler Canada documenting the service. I will never recommend this dealership to anyone.