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Blue Mountain Chrysler - Service Centre

3.8

41 Lifetime Service Reviews

9950 Hwy 26 E, Collingwood, Ontario L9Y 3Z1

41 Reviews of Blue Mountain Chrysler - Service Centre

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October 03, 2019

"First service on SECOND Grand Caravan"

- retired guy

I came in for my appointment foe service a day Early by mistake and they squeezed me in anyhow. That's Service. The service was fast and efficient and also as described in the new manual. Thank You.

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Yes
Oct 03, 2019 -

Blue Mountain Chrysler responded

Thank you so much for your review of our dealership! We always try to accommodate in any way that we can through our Service First program. Thank you for your business!

October 01, 2019

"Recall"

- Rob

I was kept waiting longer than necessary Due to inefficiency in the paper work and small talk between employees. Everyone was nice, I was a little impatient having already waited 3 hours.

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Yes
Employees Worked With
Oct 02, 2019 -

Blue Mountain Chrysler responded

Rob, thank you for taking the time to leave your feedback on our dealership. We are sorry that we kept you waiting and didn't provide you with the five star experience you deserve. If there is anything we can do to enhance your experience next time, or if you would like to speak with someone further about your concerns, please contact our Customer Relations Manager, Tanya, at 705-445-2740 ext. 234 or email tanyas@bluemountainchrysler.com Thank you.

September 30, 2019

"I always receive great, friendly service at Blue Mountain..."

- Jamie

I always receive great, friendly service at Blue Mountain Chrysler! They always try to accommodate my busy schedule - which is never an easy task! Their knowledgeable staff makes the experience an easy one!

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Recommend Dealer
Yes
Employees Worked With
Sep 30, 2019 -

Blue Mountain Chrysler responded

Thank you so much for leaving a review on your experience with our dealership! Our service team strives to ensure you receive the best customer experience possible. So glad to hear we have been exceeding your expectations! Thank you

September 27, 2019

"Tires"

- Saverio

Had tires and brakes done very Nice staff and fair pricing Would choose dealer for future work on my truck Happy with leveling kit I had installed as well

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Yes
Employees Worked With
Sep 30, 2019 -

Blue Mountain Chrysler responded

Thank you for your review! Hope to see you again!

September 20, 2019

"Friendly staff and great service "

- Eagles

Always a great friendly staff and service department. The service staff are always willing to listen to any concerns that have came up after the initial booking of the appointment

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Recommend Dealer
Yes
Employees Worked With
Sep 24, 2019 -

Blue Mountain Chrysler responded

Thank you so much for leaving a review! We really believe in providing our customers with an exceptional experience every time and are glad to hear that you are a happy customer of ours! Thank you so much for your business!

September 19, 2019

"LUBE, OIL & FILTER SERVICE"

- Noreen

Great Customer Service! They noted a new recall and reprogrammed. Jeep was cleaner when it left than when it went in. Jason and the entire team very professional.

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Recommend Dealer
Yes
Employees Worked With
Sep 24, 2019 -

Blue Mountain Chrysler responded

Thank you so much for taking the time to leave a review, Noreen! Glad we could help get you back on the road as quickly as possible.

September 10, 2019

"Oil change and tire rotation"

- Kim

Had a great experience at blue Mountain Chrystler. I always feel welcome once I stop foot in the door. They all remember me by name and are very friendly. The service was excellent quick and efficient. Thank you MMC Kim Nolet

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Yes
Employees Worked With
Sep 12, 2019 -

Blue Mountain Chrysler responded

Thank you for your review, Kim! We appreciate your business! Thank you and we hope to see you again soon!

August 27, 2019

"Great service!"

- Ace

Jason was very professional and thorough in dealing with our SRT 8. We were very pleased with the entire experience at Blue Chrysler! Thanks again Jason

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Yes
Employees Worked With
Aug 27, 2019 -

Blue Mountain Chrysler responded

Thank you so much for your positive review of our Service Advisor, Jason! He is a great asset to our team! We are glad to hear you had an exceptional experience! Hope to see you again.

August 10, 2019

"Lacking in many areas while making customer unhappy"

- Darkmaxter

Where do I start. 1) got a full rust protect treatment. Was told I would never need to look back. Two full trim pieces full length of car fall off because of rust. They offered nothing! Not even to install back under warranty or cost? Wth. 2) My personal mechanic says both rear wheel bearings need replaced. I take care to these guys for warranty and they say only is bad. On drive home other one still sounds bad. Week later go back and low and behold other one needs done but now have to pay deductible again. 3) second wheel bearing done and they charge for all lug nuts replaced because they were seized. Well that's because they either put them on too tight the week earlier or bad bearing? 4) wheel squeaking on way home after bearing done. And a balancing weight falls off in driveway. Called for appointment a d get a call not taking any blame and only blaming bad parts on breaks (because not done buy them) really?? 5) During the front wheel bearing replacement someine hit fender and a very large 3 inch x 2 inch chunk of paint chipped off. I sent photo and was told it had rust under it because it showed in pic. Surface rust will show up on rotors on your car in 24 hours.. Same thing. 6) booking appointments needs work when it comes to passing along inormation and listening to customer Nothing but reasons other than their fault. I will never buy or get service at this business again and would not recommend them at all. P. S. There are some very good people that work here and this not directed at them.

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Recommend Dealer
No
Employees Worked With
Aug 14, 2019 -

Blue Mountain Chrysler responded

Thank you for taking the time to leave a review. We are sincerely sorry for the negative experience you have had. We can certainly understand your frustration. We would like to start by assuring you that we take great pride at Blue Mountain Chrysler in providing all of our customers with a warm and friendly experience. With that being said, we understand your perception of this particular experience was less than desirable. We would appreciate the opportunity to speak with you further about this concern, if you desire. Please call our Customer Relations Manager, Tanya at 705-445-2740 ext. 234 or she can be reached by email tanyas@bluemountainchrysler.com Thank you.

August 10, 2019

"Jeep Cherokee exhaust repair"

- Healeyman

My 2015 Cherokee exhaust flex pipes failed. Total bill was just under $1900. The parts were ordered and the work was completed. The service advisor Jason handled the situation in a very proficient manner and was surprised as I was at the cost of parts required. The service I received was excellent, I would certainly not recommend a Jeep Cherokee to anyone as I have been a frequent visitor for numerous problems.

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Yes
Employees Worked With
Aug 14, 2019 -

Blue Mountain Chrysler responded

Thank you so much for taking the time to leave a review on your experience with our Service department. Your comments have been shared with Jason and his managers. Jason is a great asset to our Service team. We are sorry for the issues you have been experiencing with your Jeep Cherokee. If there is anything more we can do to help, please do not hesitate to reach out. Thank you very much for your business.

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