Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Start your review of Adrian Sembay.
Adrian Sembay
Adrian Sembay at Blue Mountain Chrysler
not yet rated

Adrian Sembay

Service Manager

Blue Mountain Chrysler

9950 Hwy 26 E
Collingwood, ON L9Y 3Z1

Contact Me
Contact Me

1 Review of Adrian Sembay

August 10, 2019

Dealership Rating
Employee Rating

"Lacking in many areas while making customer unhappy"

- Darkmaxter

Where do I start. 1) got a full rust protect treatment. Was told I would never need to look back. Two full trim pieces full length of car fall off because of rust. They offered nothing! Not even to install back under warranty or cost? Wth. 2) My personal mechanic says both rear wheel bearings need replaced. I take care to these guys for warranty and they say only is bad. On drive home other one still sounds bad. Week later go back and low and behold other one needs done but now have to pay deductible again. 3) second wheel bearing done and they charge for all lug nuts replaced because they were seized. Well that's because they either put them on too tight the week earlier or bad bearing? 4) wheel squeaking on way home after bearing done. And a balancing weight falls off in driveway. Called for appointment a d get a call not taking any blame and only blaming bad parts on breaks (because not done buy them) really?? 5) During the front wheel bearing replacement someine hit fender and a very large 3 inch x 2 inch chunk of paint chipped off. I sent photo and was told it had rust under it because it showed in pic. Surface rust will show up on rotors on your car in 24 hours.. Same thing. 6) booking appointments needs work when it comes to passing along inormation and listening to customer Nothing but reasons other than their fault. I will never buy or get service at this business again and would not recommend them at all. P. S. There are some very good people that work here and this not directed at them.

Read More
Customer Service
Quality of Work
Overall Experience
Recommend Dealer

Other Employees Tagged: Amy Garner, Jason Murray

Aug 14, 2019

Blue Mountain Chrysler responded

Thank you for taking the time to leave a review. We are sincerely sorry for the negative experience you have had. We can certainly understand your frustration. We would like to start by assuring you that we take great pride at Blue Mountain Chrysler in providing all of our customers with a warm and friendly experience. With that being said, we understand your perception of this particular experience was less than desirable. We would appreciate the opportunity to speak with you further about this concern, if you desire. Please call our Customer Relations Manager, Tanya at 705-445-2740 ext. 234 or she can be reached by email Thank you.

1 result