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Blue Mountain Chrysler - Service Centre

3.2

35 Lifetime Service Reviews

9950 Hwy 26 E, Collingwood, Ontario L9Y 3Z1

35 Reviews of Blue Mountain Chrysler - Service Centre

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March 16, 2016

"Matt McSwiggan"

- Sarah

Matt McSwiggan helped get a rental for two days. He was friendly. Handsome, smart, and his service was great. Thanks Matt! I will definitely be recommending you.

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Recommend Dealer
Yes
Employees Worked With
Matt McSwiggan
March 09, 2016

"Excellent Rental Experience"

- internetmaverick4359

Blue Mountain Chrysler's rental manager Matt McSwiggan provided excellent service when I needed a rental vehicle in Collingwood. He ensured the process was easy, quick, and seamless. He had me driven to the dealer to pick up the rental vehicle in under an hour. After the rental period, he billed my insurance company directly, saving me from the paperwork. It should be noted that pricing is on the high side at around $50 per day, but it's not unreasonable given the lack of competition in the Collingwood area.

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Recommend Dealer
Yes
Employees Worked With
Matt McSwiggan
Mar 09, 2016 -

Blue Mountain Chrysler responded

Thank you for your review!! Our goal is to deliver an exceptional customer experience, and we are so happy that your rental experience with us was a positive one. If you are ever in need of any further assistance, by all means, contact us and We will be more than happy to go the extra mile in helping you!

December 19, 2014

"Service is Crap"

- Jonahs Revenge

So I stopped dealing with BMC about 10 years ago due to lousy & ignorant service and a lot of b.s. but having been a Dodge owner of various models for about 20 years I always dealt with the next closest Chrysler dealer in Meaford because they provide me superior service and satisfaction. After recently moving just down the street from BMC I decided I could at least use them for dealer only available parts but I was still refusing to use them for service out of spite. So I drop $115 on parts and have no complaints with the parts manager. He explained how to install the new part myself. I go home and have a little problem removing an existing part to complete the install. I go back and take the new parts and the old parts to the parts manager and show him they are different. He kindly reassured me I just had to remove a little metal part first and then install the new parts. I told him I could not do that successfully myself so he directed me to the service manager. The service manager told me the existing part had to be cut off and it would take about 30 mins. I agreed to have the work done right then without waiting and pulled the vehicle into the service bay. The shop manager looked at the issue and told me the reminder of what I could not remove myself needed to be ground down with a grinder before they could install the new part. I told him the parts manager said it just pulls off and the service manager said it needs to be cut off. Shop guy tells me it has to be ground down due to corrosion and will cost me $57. I asked if he could just try to pop it off now since I didn't have any luck myself and the parts guy said it comes off with some effort. He said it would still cost me $57 just to try but he wasn't going to because the metal to metal fusion will never allow the parts to seperate. I said forget it and I would grind it down myself with my dremel. I went home and had a thought to apply some heat to the metal part which I did with a propane torch. After 30 seconds of applying heat the part simply popped off just like the parts manager said. In my opinion after spending $115 on parts I would expect the shop manager would at a minimum spend some effort to look at the problem a little closer and perhaps try to pop it off himself and not take me for another $57 before even laying a hand on it. Anywhere else that I would have gone would have tried themselves while I was explaining the issue and when they failed it would have gone for mechanical service. You'd think these guys would have dealt with a million of these issues on Dodge vehicles since he said it was a common problem. Well thanks for nothing BMC you just reminded me that after staying away from your service for the last ten or so years, I need to continue to avoid you for another 10 years. You failed to impress me and I will continue to go to Meaford from now on where I know I will be treated right. Your shop manager is not as bright as he thinks he is. Perhaps your parts manager should work in the service bay?

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Recommend Dealer
No
Employees Worked With
Shop manager
March 28, 2014

"I Paid For a Service I Never Received They Ripped Me Off"

- ErinSeeley

I paid for an alignment that was never done or done so badly I had to take it somewhere else to have it fixed after my tire almost fell off when I got my truck back from them, they refused to take it back to the alignment shop to have it looked over and refused to pay me back the money I paid. The mechanic I took it to said it was either never done or done so badly whoever did it should never touch another vehicle. I will never take a vehicle there again.

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Recommend Dealer
No
Employees Worked With
Dan Pierce and Clark Watters
January 06, 2014

"Keep away from these people. I paid a lot of money for..."

- bourbon2682

Keep away from these people. I paid a lot of money for work that they.never did. They will lie to you. They told me my car needed parts that it did not need. Then i paid for parts they did not replace.

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Recommend Dealer
No
Employees Worked With
jen.
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