I'm disgusted with the inability of this dealership to determine the cause of missfires in my V6 Dodge Journey.
Their service manager, Rob Picken, seems to have difficulties returning phone or email messages. Although he talks reassuringly, his words don't, in my opinion, match his actions.
His latest excuse was that if the computer doesn't indicate a problem, then all they can do is try (guess) various repairs....AT MY EXPENSE....this after a cylinder head was replaced. He couldn't even be bothered to go for a test drive that was supposedly arranged.
I have discouraged others from using this dealership or purchasing a Journey.
BTW, did you know that the warranty on these cars is 100000 Miles in the USA and 100000 KMS in Canada?