Shannon Sousa | Page 3
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Dealership Experience
20 yrs, 2 mos
Industry Experience
21 yrs, 2 mos
Languages Spoken
English
230 Reviews
Write a Review230 Reviews of Shannon Sousa
May 10, 2023
Shannon and Marina are the picture of excellence. If the best customer service matters to you. They are the answer. If the best customer service matters to you. They are the answer. More
Other Employees Tagged: Marina Felix
April 24, 2023
Service person was very efficient, went over the servicing to be done on my vehicle. took care of my transportation needs. servicing to be done on my vehicle. took care of my transportation needs. More
Other Employees Tagged: David Dirito, Marina Felix
April 23, 2023
Great attention to detail, on-time in and out answered my questions and felt my cars health was in good hands. questions and felt my cars health was in good hands. More
Other Employees Tagged: Sean Thomas, friendemic friendemic
April 22, 2023
Dirito Brothers treated me like family. Nanika was beyond amazing..my 3rd VW purchase from Dirito Brothers. Nanika was beyond amazing..my 3rd VW purchase from Dirito Brothers. More
Other Employees Tagged: Sterling Daniels, Nanika Orgil, friendemic friendemic
April 19, 2023
Thank you for providing Excellent Customer Service, and thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you s thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you service. Please Enjoy, and thank you for being there for my automobile! More
Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, David Dirito, Kevin Hubert , Marina Felix, Sean Thomas, friendemic friendemic , Tim Luong
April 12, 2023
Took it in to have the engine light diagnosed. Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, ho Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, however when we looked at the photo's they take when I dropped it off, the scratch wasn't there....OK. I talked to the Service manager, she said they would fix it. The engine light came back on, so I scheduled the appointment for that and for them to fix the scratch. They fixed the engine light which was good, but the scratch wasn't taken care of. They had the detailer try to buff it out. It actually looks worse that when I brought it in. My car is black and in showroom condition, I really expected them to actually take care of this, knowing full well they scratched my car and I had spoken to the service manager about it. I DO NOT recommend Kevin at all. They way this was handled was poor. So, now what? More
Other Employees Tagged: Nanika Orgil, Kevin Hubert
March 29, 2023
I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at ease. I sat patiently in the waiting lounge and noticed other service department customers were having a positive experience as well. Without a doubt the service department at Dirito Brothers VW has no peers. They have set the bar for service excellence. My service was assigned Sean Thomas . Sean is a consummate professional and was able to thoroughly explain the maintenance required for my wife's 2017 Golf R. I'm glad I drove almost 90 miles to Dirito Bros VW. In the future, my service appointments will be with Sean at Dirito Bros VW. Bill Retired Engineer and Air Cooled Porsche Enthusiast. More
Other Employees Tagged: Sean Thomas
March 16, 2023
Great experience ! John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a week John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a weekday. Thank you guys for the 5 star experience ! More
Other Employees Tagged: Sterling Daniels, John Benitez
March 14, 2023
Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. on the service like they purported it to be . I thought they said it was a CPO. More
Other Employees Tagged: Jeff Rosen , Jim Cord
February 18, 2023
Jim, Nanika and Shannon in Sales and Service have given us white gloves treatment, finding an id4 for us, teaching us the tech, and addressing a service issue immediately. We left another dealer in frustra us white gloves treatment, finding an id4 for us, teaching us the tech, and addressing a service issue immediately. We left another dealer in frustration and couldn't be happier with Dirito Bros! More
Other Employees Tagged: Nanika Orgil , Jim Cord