Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
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Shannon Sousa | Page 3

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.8
230 Reviews

Dealership Experience

20 yrs, 2 mos

Industry Experience

21 yrs, 2 mos

Languages Spoken

English English

4.8

230 Reviews

Write a Review

230 Reviews of Shannon Sousa

May 10, 2023

Dealership Rating
Employee Rating

Shannon and Marina are the picture of excellence. If the best customer service matters to you. They are the answer. More

by TEAMPADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Sales Team. We hope to work with you more in the future here at Dirito Brothers Walnut Creek Volkswagen.

April 24, 2023

Dealership Rating
Employee Rating

Service person was very efficient, went over the servicing to be done on my vehicle. took care of my transportation needs. More

by COMPAGLIARUGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito, Marina Felix

May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn the Service Department was very efficient and met all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

April 23, 2023

Dealership Rating
Employee Rating

Great attention to detail, on-time in and out answered my questions and felt my cars health was in good hands. More

by Mike.pearl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and for sharing your positive experience. We are glad to hear that our team provided you with great attention to detail, on-time service, and answered all your questions. It's also great to hear that you feel confident in the health of your car. We appreciate your business and hope to see you again in the future.

April 22, 2023

Dealership Rating
Employee Rating

Dirito Brothers treated me like family. Nanika was beyond amazing..my 3rd VW purchase from Dirito Brothers. More

by PAULARADIO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for your loyalty and kind words. We are so glad you have now had three amazing purchases with us at Dirito Brothers Walnut Creek Volkswagen, congratulations. It would be an honor to assist you again.

April 19, 2023

Dealership Rating
Employee Rating

Thank you for providing Excellent Customer Service, and thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you s More

by CBUTTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are so pleased to know that our Service Team provided you with great customer service while you were having your radiator repaired under your warranty. We appreciate you leaving us this remarkable 5-star review and welcome you back anytime if you require anything else.

April 12, 2023

Dealership Rating
Employee Rating

Took it in to have the engine light diagnosed. Didn't get fixed the first time, no biggie, when I went to pick up the car and it had a huge scratch in the door. Kevin told me they didn't do it, ho More

by STEADPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nanika Orgil, Kevin Hubert

May 19, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously. We also understand that you are in contact with the Service Manager. If you would like to discuss this further, please give me a call at your convenience. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2023

STEADPARTS responded

Kyle, I’m going to consider this matter closed. The service manager did reach out to me, which I appreciated. However, I’m just going to take care of the scratch myself. I will not be returning to your dealership again.

March 29, 2023

Dealership Rating
Employee Rating

I'm very apprehensive dealing with VW dealers based on my prior experience in Santa Cruz and San Jose. I called and expressed my concerns with the service manager Shannon and she immediately put my mind at e More

by Porsche4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Mar 30, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was professional and informative ensuring you had a great experience. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

Dealership Rating
Employee Rating

Great experience ! John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a week More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sterling Daniels, John Benitez

Mar 17, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your outstanding review, Jason. We are so glad to read that your visit was informative and efficient, and we thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your service needs. Have a superb day.

March 14, 2023

Dealership Rating
Employee Rating

Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. More

by ORTEZCAT
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rosen , Jim Cord

Mar 15, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would like to learn more about your experience with our Sales Team regarding the vehicle you purchased. Please reach out to me at your earliest convenience to discuss this further. I look forward to hearing from you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

February 18, 2023

Dealership Rating
Employee Rating

Jim, Nanika and Shannon in Sales and Service have given us white gloves treatment, finding an id4 for us, teaching us the tech, and addressing a service issue immediately. We left another dealer in frustra More

by IWC123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nanika Orgil , Jim Cord

Feb 18, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are happy to learn our Sales and Service Teams have provided you with five-star care. It is wonderful to know your service issues have been addressed quickly and that you have had our team assist you through every step. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen, we would be honored to assist you with any future needs.

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