Ruben Cauton
Ruben Cauton at Big Star Cadillac

Ruben Cauton | Page 3

Cadillac Certified Pre-Owned Sales Director

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.5
37 Reviews
4.5

37 Reviews

Write a Review

37 Reviews of Ruben Cauton

August 24, 2023

Dealership Rating
Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 07, 2023

Dealership Rating
Employee Rating

The dealer ship has the most excellent service in every department the experience was well done More

by aegarcia491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 01, 2023

Dealership Rating
Employee Rating

This is my 3rd purchase with them. Always a wonderful experience. Eddie is the best salesman. More

by MELLANIEWALTON1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Denise Beyner-Stanley, Jeff Dial , zzEddie zzLechuga

Jul 03, 2023

Big Star Cadillac responded

Thank you, Melanie! We are delighted that Eddie and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 17, 2023

Dealership Rating
Employee Rating

Service was impeccable. Never have a ever bought a car so seamlessly and fast. Thank you. I visited other dealers in the Houston area, Big Star was the best. More

by zermenoruben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Iriam Diaz, Angelika Felix , Angela

Jun 19, 2023

Big Star Cadillac responded

We strive for 100% customer satisfaction, and it is great to see you had such a positive experience at Big Star Cadillac. Thanks for the recommendation, and have an amazing day!

May 04, 2023

Dealership Rating
Employee Rating

Process started off a little shaky, but ultimately Big Star Cadillac showed me why they are one of the preferred Cadillac dealers around Houston. Once we were able to agree to a price the entire experien More

by Roll Tide25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Denise Beyner-Stanley, Cassandra Gonzalez , zzEddie zzLechuga

May 04, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 25, 2023

Dealership Rating
Employee Rating

Everyone was so nice . I got the car that I wanted and a good deal I believe and I really enjoyed the people that I talked to they were really kind. More

by mydoglola4me
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz , zzEddie zzLechuga

Feb 27, 2023

Big Star Cadillac responded

Thank you! We are delighted that our Eddir & Iriam were able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 16, 2023

Dealership Rating
Employee Rating

Fredrick was extremely helpful in getting us the deal we were looking for. The financing team was awesome too, not pushy at all and explained all of our options throughly. More

by Nathanielsb95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Frederick McGrew

Feb 16, 2023

Big Star Cadillac responded

Thank you, Nathaniel! We are delighted that Fred and our team were able to provide a 5-Star experience for you. We are honored that you choose Big Star Cadillac!

October 09, 2022

Dealership Rating
Employee Rating

George was great. Very professional and at no point did we feel pressured. I would recommend George to anyone even though we ended up not purchasing a vehicle. The More

by Matt.22.
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: George Castillo

Oct 10, 2022

Big Star Cadillac responded

Thank you for your review and your kind words about George! Sorry to hear that your were dissapointed that we would not sell you the CTS-V below market price. I hope you find the right vehicle that fits your needs and budget. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

Oct 10, 2022

Matt.22. responded

Lol “Below market price” just curious where you are pulling your “Market price” value from?

Oct 10, 2022

Big Star Cadillac responded

We have every confidence with how we price our vehicles to market. I would be happy to discuss with you directly. Please reach out to me at mpierce@bigstarcadillac.com. Mike Pierce, General Manager.

August 11, 2022

Dealership Rating
Employee Rating

We had a positive experience purchasing our vehicle at Big Star Cadillac. We were greeted the minute we arrived by sales rep George Castillo and he helped us through the entire process with great knowledg More

by Christina B
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Castillo

Aug 12, 2022

Big Star Cadillac responded

Thank you, Christina, we are honored!

July 24, 2022

Dealership Rating
Employee Rating

Best car buying experience EVER! !! Amelia made me feel very welcomed and it was a complete VIP experience thanks very much!!! More

by Slingshot Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Big Star Cadillac responded

Thank you, Slingshot, we appreciate you!

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