Frederick McGrew

I was treated very well. Great customer service! In the last week I’ve been to 3 dealership and these dealership by far was the best Great customer service! In the last week I’ve been to 3 dealership and these dealership by far was the best More

by Kensi1105 Verified Customer Verified Customer

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Jason and Fred were very helpful and accommodating during our time at Big Star. They took the time to help us understand our options. our time at Big Star. They took the time to help us understand our options. More

by BRIAN.CLARK0 Verified Customer Verified Customer

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My 2024 Lyriq had been on order for 18 months and still no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederic no sign of when it was coming in!!! There was a model that came in at Big Star just like the one I ordered. I called about it and talked to Frederick, he explained it was one that was also ordered for another customer. They had to give them xxx # of days to accept or not. Frederick told me he would call me as soon as they heard of the customer wanted the vehicle or not. To my surprise Frederick called me the next morning to tell me the customer didn’t want the car and if I wanted it,‘it was mine!!! That was the best news. Frederick and the rest of the staff made the whole process very easy. Within a couple of hours I was driving off in my 2024 Lyriq. Frederick has checked in with me a couple of times to see how I’m doing. He’s very personable and I would highly recommend him and Big Star Cadillac to anyone looking for their next vehicle purchase. More

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Fred greeted us on the lot. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. More

by robinwilson.12 Verified Customer Verified Customer

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Dealership willing to do what is necessary to resolve my issues. Very much appreciated.. Thanks issues. Very much appreciated.. Thanks More

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The experience was amazing, very helpful and my car was beautiful, will come again for sure beautiful, will come again for sure More

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Fred McGrew was amazing in selling me my XT6! Smooth process and very knowledgeable of the vehicle! Smooth process and very knowledgeable of the vehicle! More

by CRODHIGH Verified Customer Verified Customer

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I would never recommend the concierge service to anyone it’s never available no matter when I call. Wish I would of purchased somewhere else it’s never available no matter when I call. Wish I would of purchased somewhere else More

by hermanportales Verified Customer Verified Customer

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The manager was extremely rude as well as the financial manager. He told my friend if she was not buying car she should keep her mouth shut. manager. He told my friend if she was not buying car she should keep her mouth shut. More

by cdricketson Verified Customer Verified Customer

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Fred is an excellent sales person! ! Great service! Very courteous and friendly!! The cleanliness is amazing ! Great service! Very courteous and friendly!! The cleanliness is amazing More

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