Raven Rasberry
Raven Rasberry at Big Star Cadillac

Raven Rasberry

Greeter

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

5.0
26 Reviews
5.0

26 Reviews

Write a Review

26 Reviews of Raven Rasberry

March 21, 2024

Dealership Rating
Employee Rating

The experience was amazing, very helpful and my car was beautiful, will come again for sure More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 13, 2024

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Employee Rating

Very attentive, professional and was able to answer all questions and help with my anxiety. More

by VRPREJEAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 05, 2024

Dealership Rating
Employee Rating

Lisa was friendly, approachable and very knowledgable, great service provided by the dealership. A special mention to the person who patiently set up our vehicles. More

by bill.sloane1
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco, Keith Mujica

Mar 05, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac

February 05, 2024

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Employee Rating

Ainsley is the best service advisor I ever had she’s always on point everyday More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 01, 2024

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Employee Rating

Victor was a pleasure to work with. He went over every detail and concerns I had with my purchase. More

by jpcuevaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 01, 2023

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Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

November 16, 2023

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Employee Rating

Exemplary customer service I will definitely be returning and recommending my extended family/ friends. Casie really went out of her way to help us out. Thank you Casie!!! We will be back soon! More

by Alejandro007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez, Casie Shores , zzSteve zzSons

Nov 17, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 05, 2023

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Employee Rating

My Name Is Donald Haley, I'm A Cadillac Driver Since 1978. I Wouldn't drive nothing else. The First time I went to Big Star was to get a Oil Change and a few Needed Repairs. They Did An Excellent Job. More

by DONALD_HLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Nate Gordon , zzEddie zzLechuga

Nov 06, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2023

Dealership Rating
Employee Rating

Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. More

by ANITAZEPPENFELDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 24, 2023

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Employee Rating

This is my dealership. I’ll go nowhere else. From sales to service, they keep me coming back. This is my fourth vehicle from Big Star. More

by PATRICEFOGARTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Amie Gulli, Mike Pierce, Denise Beyner-Stanley, Ainsley Roark , Fabulous young lady who helped me with the fancy stuff in my dashboard. She was excellent. I don’t remember her name, but begins with a D, maybe.

Oct 26, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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