Britney Norman

Ansley is literally one of the best advisors out here. Makes sure my vehicle is done correctly and out on time. Makes sure my vehicle is done correctly and out on time. More

by rebejones303 Verified Customer Verified Customer

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Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303 Verified Customer Verified Customer

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Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019 Verified Customer Verified Customer

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Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service to availibility they took really good care of me. Great service More

by RANFARIAS89 Verified Customer Verified Customer

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I love love love Ammy! Everyone there is so nice. But Ammy will get you into your dream car! Everyone there is so nice. But Ammy will get you into your dream car! More

by zeek.dekgado Verified Customer Verified Customer

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Karah is hardworking, informative and funny! It’s always a joy getting my car serviced at big start cadillac. It’s always a joy getting my car serviced at big start cadillac. More

by AINSLEY.P.ROARK Verified Customer Verified Customer

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Brittany was courteous and very pleasant. She did a professional job and my entire experience with Big Star has been amazing She did a professional job and my entire experience with Big Star has been amazing More

by rnrgolden Verified Customer Verified Customer

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Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. problem address concerns after service feel comfortable with services performed. More

by ANITAZEPPENFELDT Verified Customer Verified Customer

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Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More

by nancy.2 Verified Customer Verified Customer

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I recently had the pleasure of working with Ainsley Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to Roark, a service advisor at Big Star Cadillac, and I couldn't be more pleased with the service she provided. Ainsley's professionalism, attention to detail, and dedication to customer satisfaction truly stood out. Ainsley went above and beyond to ensure that my experience at Big Star Cadillac was exceptional. She was knowledgeable about the maintenance and repairs my vehicle needed, and she communicated every step of the way, keeping me informed about the progress of the service. What I appreciate most about Ainsley is her genuine commitment to customer service. She listened to my concerns and addressed them promptly, making me feel valued as a customer. Her friendly and courteous demeanor made the entire process stress-free. In a world where great customer service can sometimes be hard to find, Ainsley Roark is a shining example of excellence. If you're in need of service at Big Star Cadillac, I highly recommend reaching out to Ainsley. She truly goes the extra mile to ensure your experience is nothing short of fantastic. Thank you, Ainsley, for your outstanding service! More

by tommy.arencibia Verified Customer Verified Customer

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