Wiem Head

AFFILIATE: KEVIN SONNIER, KELLY WILSON, WIEM MICHELLE HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was mean HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was meant to be a brand new luxury vehicle from a prestigious car brand. It's important to note my background—I am a refugee who has endured many hardships to reach where I am today. I'm grateful to be in a position where I can fulfill my lifelong dream of purchasing a car. My english is not great, so I have my daughter help me translate. I wish to share my story to prevent others from falling into the same trap and buying a car from these unscrupulous individuals. After having the car for a week, I noticed a defect: the left side of the bumper protruded from the quarter panel, unlike the other side. I have included images to this post. The last photo shows the right side, which is how it is normally supposed to be like. Whether or not the dealership was aware of this factory defect, they still sold the car. When I brought it to their attention, they refused to apologize or attempt to rectify the situation. Understandably, I was upset. When one spends more than $110k on a product, they expect both the product itself and the service to be of high quality. Unfortunately, the staff at Big Star Cadillac showed no shame in disrespecting their customers and avoiding any direct confrontation. Upon discovering the defect, I scheduled an appointment with the dealership, driving nearly an hour to Friendswood where it's located. However, I was denied a meeting with the General Sales Manager, Kevin Sonnier. Instead, I had to communicate through a receptionist who relayed a short note to the manager. Subsequently, a sales manager named Kelly Wilson approached me. It was evident that Kevin did not wish to meet with me. I made three attempts to visit this dealership to address the issue, resulting in over 200 miles of gas, tolls, and wasted time dealing with unhelpful staff. Kelly Wilson's response was dismissive. He repeatedly advised me to return home and wait for them to contact me after consulting with the factory. However, I received no such call. When I followed up, I was met with excuses, and Kelly brushed off my concerns, claiming the issue was normal and they couldn't do anything about it. For the past three weeks, I've been trying to get a resolution from them, only to be met with generic responses denying any responsibility. I eventually contacted Daniel Wood, the Service Drive Manager, but found him unhelpful. It seemed like nobody wanted to take responsibility, as they kept redirecting me to different staff members, hoping I would give up. Lastly, I want to address Wiem Michelle Head, who promised me floor mats and two years of service/maintenance. Before leaving the dealership, I inquired about the floor mats, and she assured me they had placed an order. However, I have yet to receive any updates, and Wiem Michelle is now avoiding my calls and messages. I later discovered that this promise wasn't included in the contract, but they failed to mention this earlier. As a non-English-speaking customer, I feel they took advantage of me and acted unethically to deceive me. In conclusion, my experience with Big Star Cadillac has been nothing short of disappointing and frustrating. I expected better treatment and service from a reputed dealership. However, the lack of accountability, dismissive attitudes, and broken promises have left me disillusioned. It's disheartening to see how language barriers were exploited to take advantage of me and others in similar situations. No one should have to endure such mistreatment, especially when making significant investments. I am still pursuing this matter. I have contacted the factory directly and await their response. As for the staff members, I will be making sure to contact Cadillac representatives and General Motors Headquarters about all of this. More

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Wiem is very professional and got me the XT5 I was looking for at a price I could afford I give her a A++ -JW looking for at a price I could afford I give her a A++ -JW More

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They (Wiem and Kelly) were incredible and got us in and out of the dealership quickly. I’ll definitely recommend them to everyone. out of the dealership quickly. I’ll definitely recommend them to everyone. More

by ROBERTVANEPP Verified Customer Verified Customer

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Big Star was a pleasure to work with, a big if that was because of Wiem and Deyme. Great team, great dealership!! because of Wiem and Deyme. Great team, great dealership!! More

by JKBIBERSTEIN77 Verified Customer Verified Customer

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GREAT SERVICE EXCELLENT TURN AROUND ON SERVICE FOR MY CAR FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD FRIENDLY ADVISORS KEEPIN MY 2018 CT6 ON THE ROAD More

by ALLENJACKSON003 Verified Customer Verified Customer

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I was very please with the service from my sales rep. , Wein and the dealer, however I would like to point out that I purchased a Diesel Escalade and never was I told the specs on it for instance, by law , Wein and the dealer, however I would like to point out that I purchased a Diesel Escalade and never was I told the specs on it for instance, by law the vehicle needs BlueDEF. I found out through a notification. Oh, and I have yet to receive my lease documents. Other than that everything was great. More

by Julie Rousseau Verified Customer Verified Customer

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My experience with Wiem Heard at Big Star Cadillac was amazing great job. If you want the best deal reach out to Wiem she will make it happen. Thanks, Fernando Villa amazing great job. If you want the best deal reach out to Wiem she will make it happen. Thanks, Fernando Villa More

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I know they are trying but I would really like my car back (2024 Lyriq) back (2024 Lyriq) More

by MKHAILEY Verified Customer Verified Customer

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She is a nice person , easy to ask so many question and provide good service provide good service More

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Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service to availibility they took really good care of me. Great service More

by RANFARIAS89 Verified Customer Verified Customer

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