27 Reviews
Write a ReviewDealership Experience
4 yrs, 7 mos
Industry Experience
27 yrs, 8 mos
27 Reviews of Kevin Sonnier
April 23, 2024
It was great! This is the 3rd car we purchased from big start cadillac with Daisy's help. This is the 3rd car we purchased from big start cadillac with Daisy's help. More
Other Employees Tagged: Iriam Diaz, Daisy Gutierrez
April 18, 2024
AFFILIATE: KEVIN SONNIER, KELLY WILSON, WIEM MICHELLE HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was mean HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was meant to be a brand new luxury vehicle from a prestigious car brand. It's important to note my background—I am a refugee who has endured many hardships to reach where I am today. I'm grateful to be in a position where I can fulfill my lifelong dream of purchasing a car. My english is not great, so I have my daughter help me translate. I wish to share my story to prevent others from falling into the same trap and buying a car from these unscrupulous individuals. After having the car for a week, I noticed a defect: the left side of the bumper protruded from the quarter panel, unlike the other side. I have included images to this post. The last photo shows the right side, which is how it is normally supposed to be like. Whether or not the dealership was aware of this factory defect, they still sold the car. When I brought it to their attention, they refused to apologize or attempt to rectify the situation. Understandably, I was upset. When one spends more than $110k on a product, they expect both the product itself and the service to be of high quality. Unfortunately, the staff at Big Star Cadillac showed no shame in disrespecting their customers and avoiding any direct confrontation. Upon discovering the defect, I scheduled an appointment with the dealership, driving nearly an hour to Friendswood where it's located. However, I was denied a meeting with the General Sales Manager, Kevin Sonnier. Instead, I had to communicate through a receptionist who relayed a short note to the manager. Subsequently, a sales manager named Kelly Wilson approached me. It was evident that Kevin did not wish to meet with me. I made three attempts to visit this dealership to address the issue, resulting in over 200 miles of gas, tolls, and wasted time dealing with unhelpful staff. Kelly Wilson's response was dismissive. He repeatedly advised me to return home and wait for them to contact me after consulting with the factory. However, I received no such call. When I followed up, I was met with excuses, and Kelly brushed off my concerns, claiming the issue was normal and they couldn't do anything about it. For the past three weeks, I've been trying to get a resolution from them, only to be met with generic responses denying any responsibility. I eventually contacted Daniel Wood, the Service Drive Manager, but found him unhelpful. It seemed like nobody wanted to take responsibility, as they kept redirecting me to different staff members, hoping I would give up. Lastly, I want to address Wiem Michelle Head, who promised me floor mats and two years of service/maintenance. Before leaving the dealership, I inquired about the floor mats, and she assured me they had placed an order. However, I have yet to receive any updates, and Wiem Michelle is now avoiding my calls and messages. I later discovered that this promise wasn't included in the contract, but they failed to mention this earlier. As a non-English-speaking customer, I feel they took advantage of me and acted unethically to deceive me. In conclusion, my experience with Big Star Cadillac has been nothing short of disappointing and frustrating. I expected better treatment and service from a reputed dealership. However, the lack of accountability, dismissive attitudes, and broken promises have left me disillusioned. It's disheartening to see how language barriers were exploited to take advantage of me and others in similar situations. No one should have to endure such mistreatment, especially when making significant investments. I am still pursuing this matter. I have contacted the factory directly and await their response. As for the staff members, I will be making sure to contact Cadillac representatives and General Motors Headquarters about all of this. More
Other Employees Tagged: Kelly Wilson, Wiem Head, Daniel Wood
February 23, 2024
Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More
Other Employees Tagged: Mike Pierce, Keith Mujica, Kelly Wilson, Iriam Diaz, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Vennie Trevino, Daniel Wood , Melvin
January 20, 2024
I’d like to commend Jason Ramsland, my sales professional at Big Star Cadillac, for treating me fairly and going the extra mile to make sure I was happy with the purchase of my car. While working with me, Ja at Big Star Cadillac, for treating me fairly and going the extra mile to make sure I was happy with the purchase of my car. While working with me, Jason showed much patience and grace. He is certainly an asset to the dealership, and I would highly recommend him to family and friends. More
Other Employees Tagged: Kelly Wilson, Jason Ramsland
January 04, 2024
Not satisfied with service usually problems stay and don’t go away. Needs to improve don’t go away. Needs to improve More
Other Employees Tagged: Mike Pierce, Ainsley Roark , Amilia gully
November 25, 2023
Fantastic salesman very honest, bought many cars from him. Kind cordial works very hard for the customer him. Kind cordial works very hard for the customer More
Other Employees Tagged: Mark Mauricio, Mike Pierce, Kelly Wilson , zzSteve zzSons
November 19, 2023
The manager was extremely rude as well as the financial manager. He told my friend if she was not buying car she should keep her mouth shut. manager. He told my friend if she was not buying car she should keep her mouth shut. More
Other Employees Tagged: Keith Mujica, Frederick McGrew
November 06, 2023
Bobbie always provides great service whenever I’ve had any issues with my vehicle. Thank you!!! any issues with my vehicle. Thank you!!! More
Other Employees Tagged: Lisa Velasco, Kelly Wilson, Casie Shores, Bobby Miller
November 02, 2023
Very professional team and facility. Fred, Kevin, and Mike were extremely helpful throughout the entire process. Fred, Kevin, and Mike were extremely helpful throughout the entire process. More
Other Employees Tagged: Mike Pierce, Frederick McGrew
October 22, 2023
This dealership has the best sales rep Phillip Conner and the best service advisor Ainsley the best service advisor Ainsley More
Other Employees Tagged: Iriam Diaz, Denise Beyner-Stanley, Ainsley Roark, Raven Rasberry