95 Reviews
Write a ReviewDealership Experience
8 yrs, 1 mo
Industry Experience
28 yrs, 2 mos
Specialties & Trainings
Dealership Management, and Creating customers for life
95 Reviews of Mike Pierce
April 22, 2024
Shout out to Bobby in Service in Webster. he was awesome taking care of my SUV he was awesome taking care of my SUV More
Other Employees Tagged: Phillip Connor, Bobby Miller, LeAnna Kerr, Jose Teran, Daniel Wood
April 12, 2024
Angelika Felix, Ainsley/Svc, J Rodabaugh M Pierce Stunning Team Cream of the Crop! Johnson’s Pierce Stunning Team Cream of the Crop! Johnson’s More
Other Employees Tagged: Keith Mujica, Ainsley Roark, Angelika Felix , J Rodabaugh
March 27, 2024
Angela Davis, Mike Pierce and Mark Mauricio what an amazing team!! Mr. Mark treated me with kindness, respect, understood my purpose and delivered more than I could ever ask for. Mr. Mark walked me st amazing team!! Mr. Mark treated me with kindness, respect, understood my purpose and delivered more than I could ever ask for. Mr. Mark walked me step by step and answered all my questions and just truly cared about me as his customer. He works with a wonderful team, Mrs. Angela was in constant communication upon delivering my vehicle, very friendly and thorough. I’m grateful for Mr. Pierce and helping me with the numbers and keeping me in my budget. I’m forever thankful and my loyalty is forever embedded with Big Star Cadillac. My first Cadillac and the experience was 10 stars ⭐️ More
Other Employees Tagged: Mark Mauricio, Angela Davis, Iriam Diaz
March 21, 2024
The experience was amazing, very helpful and my car was beautiful, will come again for sure beautiful, will come again for sure More
Other Employees Tagged: Keith Mujica, Frederick McGrew, Raven Rasberry , Daniel Wood
March 13, 2024
Very attentive, professional and was able to answer all questions and help with my anxiety. questions and help with my anxiety. More
Other Employees Tagged: Kelly Wilson, Daisy Gutierrez, Raven Rasberry , Deyme
March 02, 2024
I have done this 4 times already. I have done this 4 times already. I have done this 4 times aileady. I have done this 4 times already. I have done this 4 times aileady. More
Other Employees Tagged: Zulfiqar Choudhry, Keith Mujica, Jose Teran
March 01, 2024
The dealership was awesome cool looking vehicles to choose from loved the CT4 that I got Victor Rivas and Mike Pierce were awesome salesman and manager very knowledgeable on the vehicle that they helpe choose from loved the CT4 that I got Victor Rivas and Mike Pierce were awesome salesman and manager very knowledgeable on the vehicle that they helped me with, they were very nice and great attitude just a great people to work with on getting into a new vehicle in general, I would definitely recommend Big Star Cadillac to everyone and to go see Vitor Rivas and Mike Pierce, Thank You Big Star Cadillac and Victor Rivas and Mike Pierce for helping me get my Cadillac CT4 More
Other Employees Tagged: Victor Rivas
February 28, 2024
Lisa was a very professional and an outstanding sales associate. She's very knowledgeable. Very appreciate for her assistance. associate. She's very knowledgeable. Very appreciate for her assistance. More
Other Employees Tagged: Lisa Velasco
February 23, 2024
Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More
Other Employees Tagged: Keith Mujica, Kelly Wilson, Iriam Diaz, Kevin Sonnier, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Vennie Trevino, Daniel Wood , Melvin
February 20, 2024
I truly appreciated the remote purchase and delivery process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt out of the extras added onto my vehicle, only to discover after receiving my vehicle, the paint protection prep they did scratched the paint on my vehicle, and the theft device was never installed (illegal?), or at least they won't provide me information on what it is. After washing off the dirt from the trip from Houston to Austin I noticed the swirled scratch marks all over, I contacted both the salesman (text) and the manager (email) to address these concerns, but both will not respond. Since purchasing my vehicle I have spent over $1K to repair my paint so that I can actually be happy with my new car. I could never consider buying another vehicle from this dealership due to the lack of after-sale business professionalism I have received. Update 2/26/2024: Jose was on vacation when trying to contact him, he has been very helpful since returning. Mike did contact me and has been transparent on the processes and we are working on a resolution to the paint repair expenses. More
Other Employees Tagged: Jose Suarez