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Mike Pierce
Mike Pierce | Page 2
General Manager
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
98 Reviews
98 Reviews
Write a ReviewDealership Experience
8 yrs, 2 mos
Industry Experience
28 yrs, 3 mos
Specialties & Trainings
Dealership Management, and Creating customers for life
98 Reviews of Mike Pierce
February 28, 2024
Lisa was a very professional and an outstanding sales associate. She's very knowledgeable. Very appreciate for her assistance. associate. She's very knowledgeable. Very appreciate for her assistance. More
by amberscott1988
Verified CustomerOther Employees Tagged: Lisa Velasco
Helpful 
February 23, 2024
Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gonzales and everyone in service department for doing very good job. Everyone very professional, knowledgeable, very nice and helpful. Definitely 5 star and 10/10 excellent. I also want to thank Keith Mujica who was helping me with the process of buying my Cadillac Escalade in 2022. The process was very smooth from the start to end. The whole experience with Big Star Cadillac is 5 ⭐️ STARS!!! Definitely I strongly recommend Big Star Cadillac for all your car buying and service needs. Big Star Cadillac is always the best! More
by miltonwalter
Other Employees Tagged: Keith Mujica, Kelly Wilson, Iriam Diaz, Kevin Sonnier, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Vennie Trevino, Daniel Wood , Melvin
February 20, 2024
I truly appreciated the remote purchase and delivery process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt process since I am in a different city than the dealership. However, the interactions or lack thereof are a bit disappointing. I was not able to opt out of the extras added onto my vehicle, only to discover after receiving my vehicle, the paint protection prep they did scratched the paint on my vehicle, and the theft device was never installed (illegal?), or at least they won't provide me information on what it is. After washing off the dirt from the trip from Houston to Austin I noticed the swirled scratch marks all over, I contacted both the salesman (text) and the manager (email) to address these concerns, but both will not respond. Since purchasing my vehicle I have spent over $1K to repair my paint so that I can actually be happy with my new car. I could never consider buying another vehicle from this dealership due to the lack of after-sale business professionalism I have received. Update 2/26/2024: Jose was on vacation when trying to contact him, he has been very helpful since returning. Mike did contact me and has been transparent on the processes and we are working on a resolution to the paint repair expenses. More
by Bdg812023
Other Employees Tagged: Jose Suarez
February 18, 2024
George was awesome and a great salesman. I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a I appreciate his attention to detail and putting me at ease with the car purchasing experience. Mike Pierce had to get involved at one point due to a finance issue and he worked things out for me so that I was satisfied. I’m grateful for the work that he, Keith, and Kelly put in to my deal. Things changed with adding my trade and all of these men went to work to make things happen for me. I’m grateful and pleased with Big Star. Even the receptionist was kind and friendly and calming when I was frustrated in the wait period. Again, a huge shout out to George which is the reason I bought at this dealership. A continuous gratitude to all the other staff making things work out to finalize the deal. More
by crystalwsturm
Other Employees Tagged: Keith Mujica, Kelly Wilson, George Castillo
February 13, 2024
Everyone exceeded our expectations. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. From Jose to Ken and Regina, Everyone is courteous, knowledgeable and happy to help us in every way possible. More
by paulddarden
Other Employees Tagged: Angela Davis, Ty Barrett, Jose Suarez , Ken Garff (sp?)
January 29, 2024
We had a great experience. Everything went smoothly and easy. We were treated with respect and courtesy. Everything went smoothly and easy. We were treated with respect and courtesy. More
by Dee
Other Employees Tagged: Zulfiqar Choudhry
January 04, 2024
Not satisfied with service usually problems stay and don’t go away. Needs to improve don’t go away. Needs to improve More
by samina.jamilmd
Other Employees Tagged: Kevin Sonnier, Ainsley Roark , Amilia gully
January 01, 2024
Victor was a pleasure to work with. He went over every detail and concerns I had with my purchase. He went over every detail and concerns I had with my purchase. More
by jpcuevaz
Other Employees Tagged: Iriam Diaz, Victor Rivas, Raven Rasberry
December 29, 2023
They went out of their way to make the car buying experience as pleasant as possible. Every road block They were willing to help get through. experience as pleasant as possible. Every road block They were willing to help get through. More
by lmottu
Other Employees Tagged: Keith Mujica, Ruben Cauton, Angelika Felix
December 29, 2023
Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More
by MARG.SENNETT
Other Employees Tagged: Lisa Velasco, Ruben Cauton, Kelly Wilson
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